SOS International Reviews 

Warning for European travelers relying on SOS international in South America.
My advice: Set up a contact back home who can help you if you fall ill, also with the contact to SOS. Do not rely solely on SOS.
My experience: I paid for 7 days of IV treatment myself and guarentee my own surgery. I first came to a hospital there could treat my after I asked a private doctor to help me, and after my surgery also to help SOS with the payment guarantee before it worked.

I had en emergency situation with my son. He had an operation in Africa, things were quite bad in their worst. Sos international made everything they could and helped us with all -hospital, their own doctor, hotel, flights, taxis etc. They were very warm and friendly, helping us really fast in changing situations. Me and my family are very thankful for all the help we received, and got back home safely.

First class. My mother needed an ambulance flight from Las Palmas to Iceland. Their help, support and transfer was flawless and this difficult period would have been much more difficult without SOS international.

Really helpful. My mom got a stroke in Gran Canari and the staff was really helpful arraning a ambulance flight home to Iceland. They took care of everything and were really supportive.

I am overseas and needed help finding medical care. I was asked my availability so they could book an appointment for me. They even followed up with available times to choose. The next morning I woke up to a link asking me to book myself. Not sure why this was not given instead of asking my availability. When I went to pay, I kept getting an error message and then was told me to play a game. Next thing I knew I was charged but no appointment. When I contacted them twice they would not help me. One just kept interrupting and asking me the same questions. I was just constantly repeating myself. SOS’s solution was to pay again and ask the doctor for a refund. I will not risk being out of slightly over $200 to get no appointment nor no assurance/acknowledgment of being refunded. They also refused to send a confirmation email that they talked to the doctor and he confirmed he never received my appointment request. So now I am out of that money and still needing medical treatment. I wanted to note, I did take the time to send them evidence that the money was taken out of my account. They acknowledged receipt.

Excellent Assistance from SOS International

I had an issue with my car while driving on the highway in the Czech Republic, and the support from SOS International was outstanding. They quickly helped me with the location and towing of my car to a service center. Knowing that if my car couldn't be repaired, they would tow it to Denmark and provide me with a rental car was incredibly reassuring. Their professionalism and efficiency made a stressful situation much easier. Highly recommend their services!

Useless.

What even is the point of this company's existence? Nobody knows. Surely it's a bigger mystery than the creation of earth.

Ignore emails, lie about committing to payments they are obliged to make, callcenter employees with the combined iq of a walnut. Yeah, just don't. Pathetic joke.

They answered fast and always took care of the things fast giving clear instructions and organizing everything: the permits, transfers, communication with the hospital and us and everything. Made us feel safe and cared for so that we got every care we needed without having to worry about the costs with various scans and surgery etc.

I'm currently in Los Angeles, CA, facing the worst fire in California's history. I had to talk to ten different people before finally being transferred to the right department, and on top of that, I got disconnected twice. It feels like you could be in serious danger before receiving any assistance.

I also have an autoimmune illness (Lupus), which puts me in a more vulnerable group and may require me to evacuate sooner. However, I was told that my insurance wouldn’t cover any expenses unless I was in an emergency situation and actually harmed by the fire. Does it really have to come to that before I can access my insurance? It's incredibly frustrating, and I'm very dissatisfied with the service and tone I experienced during today's call. Their response was, "We're experiencing a high volume of calls," but I'm also dealing with a catastrophic fire situation...not choosing this insurance company again, please just refund me.

Marcus my case handler handle my case very well when I was sick in Kenya. Good communication too.

I spoke to a Dane this evening. I was standing in an emergency room in Rome filled with drug addicts, blood and urine on the floors. Not pleasant. I was sent there by SOS internationals doctor. I therefore rung up the company and wondered if I could go anywhere else, e.i a private hospital or something. The person in Denmark did not know if they had any agreements with any hospitals, nor did he recommend any solution. I asked if he could check it out an call me, and he said "I can try". I did not hear anything more from them. My conclusion is that you have to be quite well in order to get help, and my experience was horrendous. I spoke earlier the same day to a very helpful woman that took responsibility and helped me beyond what was expected, so it is not all bad. All in all, I would strongly advise to fix your medical issues your self if you can avoid hospitalization. Call insurance company afterwards.

Before I receive a reply that"it wasnt them, but International SOS", let me clarify from the beginning that I write about SOS INTERNATIONAL (Netherlands), and have called for a total of 4 calls and 4 hours 26 minutes, to the numbers +31 (0)20-6515151 and +31 (0)20-6515158 from 2 different phones (seen the urgency I was facing, boh my husband and I called to see if someone ever would respond). After about 1,5 hours on the line, a woman responded and I was liaising my emergency, when I was interrupted "I need to transfer you to Medical help because I am part of Assistance for car accident". I asked her in desperation: but since I was at the phone for hours ***and you answered me***, can I receive medical assistance and will this be compensated back in the Netherlands?" She said NO, you have to talk with someone of medical help. I remained on the line for 2 more hours and guess what: a gentleman answered me and said "I AM FROM CAR ASSISTANCE, WILL TRANSFER YOU TO MEDICAL HELP". I was desperate and told him: "This is what your colleague told me 2 hours ago the first time someone answered, I have been 3 hours on the line, please!! I need assistance, please take my case!" hey said NO, I will transfer you to Medical.

THey have the NERVE to say on their website that they "help you with humanity when you most need it". Really. This is a compleeete joke and I just cant believe that they can affirm this and treat you worse than an animal on the phone. If the word "outrageous" was invented, it was FOR PEOPLE LIKE THIS. At the end I had to pay myself for the medical emergency "because I didnt speak with them". HOW???? How can speak with people that NEVER answer or always say "Ah NO, I'm part of another department and will transfer you to the right one" AND THEY NEVER TRANSFER ME TO THE RIGHT ONE?? This people should be out of business, are you KIDDING with the HEALTH of people??? WE PAY YOU FOR WORSE THAN NOTHING!!!!!!!!!!!!!!!!!

The worst service i have ever had from any company in the world.

My tire lost air while coming home from holiday, i called SOS and they were there pretty cuickley, but the problem is the SOS worker, while trying to put on my tire back in the car, the tire slipped and fel on top of the screws, that gave some pretty deep scratches on my aluwheel, witch did not have any before the incident.

FYI - thet couldn’t help me, i found a soulution my self :)

When i arrived home, a couple of days after i contacted them to repport the incident, now almost 2 months later, they still don’t know how to pay/replace my tire, i have talked to them at least 20 times, still nothing.

I have replaced the tire on the same ruined aluwheel so when ever (if they ever will pay for a new one) i have to pay again for the tire to put on the new aluwheel.

If you have any other option, please do your self a faver and chose something else than this company.

It does not matter if it’s a subcontractor. You guys should compensate then get your money from the sub contractor.

Worst possible company, a 1 star is even too high for their quality! Won't makes their promises true, way too long waiting lines for of you need them immediately, call back time for when you need them fast takes several hours, mostly 3-5 hours or they forget to call you back and you can call them again. They only watch the costs and don't care for personal health and situation as long as it's cheap. If you have the option to choose another one do it immediately! It's much much much better to set the dossier/file on the travel insurance or your medical insurance own emergency firm please keep away from sos international they let my wife suffer enormous with inhuman circumstances, even my travel agency did way more effort than this ### company. Please if you read this stay far far away from this company i hope no one else has to suffer this much as my wife on our last holiday

Edit: no i have the correct one. Sos international for emergencies in other countries and NOT international sos.

Day 1 - We was in a solo accident with our car in Macedonia 2024 which resulted in mechanical damage requiring towing.

The tow truck provided for my wife, our dog and myself had only 1 seat and no seatbelt option, driving 2 hours trough sketchy mountain roads.

We was very happy with the drivers service and i rate him 5 stars for bringing us home safe to the hotel, but SOS could have provided a truck with seats or a taxi since they had our information

Day 2 - SOS called us asking for 900 euro in advance for fixing the car which had a broken driveshaft. We hesitated to accept their offer since 900 euro sounded out of proportion to our knowledge

We asked for the location of our vehicle to inspect the damage to be able to send documentation to the insurance and get our baggage to the hotel, but they refused to give us the location because it would be inconvenient for them to find it, and then just kept asking for the money over and over and it felt like blackmailing to be honest.

At this point we could not agree on anything and the lady in SOS was not playing nice anymore, not even the destination of our travel was the same as it set out to be, they decided to change our destination from Croatia to Montenegro..

Finally in the evening they send the address of the car!

Turned out to be the wrong address..

Day 3 - We had enough of their song of 900 euro bla bla it’s best you pay. So finally we decided to decline the offer and walk around the city to find a place to have the car repaired.

Luckily the Macedonian people we encountered was so welcoming and supportive, they helped us out all the way and the tow truck driver reached out to us via WhatsApp and helped locate our car so we could take it to a fair auto service.

The car was without driveshaft mounted when returned from the first shop and oil spilled all over the next tow drivers trailer

Finally it turned out to be a 240 euro repair plus gearbox oil just down the road in an other qualified auto shop..

SOS was a joke in this case and for that we give the company 1 star rating ⭐️

Worst company ever, slow, unresponsive

Stranded in a roadside ditch during traffic chaos in south Sweden on 01/04/2024. Had my 2 Kids in the car in freezing cold. They charged around 800€ in advance through payment link, before they send a tow truck. Waited 2.5 hours after that. Truck winched me out in 5 minutes and i drove away in my car. Absolute rip off

I want to thank the team from the bottom of my heart. When faced with a serious illness, I always received help and support throughout the entire process, from suspected illness to arranging a flight home. Warm thanks!

It is totally a unprofessional, bullied service from the customer service alarm team Car*. When told the checked in is 23kg, Car* was being hostile, arrogant and defensive. Told her to check with the agent as would needed her to book the xtra for my luggage she say no she won't and it would be a waste of time. When politely asked her to let me speak she says no cannot. In the end she knows her mistakes no apology at all. I was right with the checked in now they push the blame to the travel agency they worked with and didn't want to check when I asked to? Stupidity kills. Really this words use wisely on someone whois not wise. Only sending email then she compiled .. I have the recording for my personal use. Terrible. I am wondering whois the customer. When complaint to the quality division Loui** she is also another interrogation personnel. Jump into conclusion asked, where did I find the email of other department. I was nice enough to tell her. In fact she shouldn't even must made known to her. This is a worse experience. Get at your own risk! Loui** shouldn't be in the quality but failed quality personnel. Car* even booked my service wrongly.

After reading, now I know I am not the only one whois experiencing their worse service ever!

Just hope you never get into their hands! Terrible customer service, unfriendly and completely unprofessional. Never before have I experienced such a treatment.