SOS International Reviews 

It was very difficult to get into contact with professional staff. The nice girl who finally attended my call did not give much information.

Unprofessional. Absolutely zero help. After a small accident with our car in Spain and apart of sending us a completely unprofessional tow truck (which lied, towed the car to wrong workshop and in the wrong day - we had to use the local police to find the car, because SOS International didn't know its whereabout), we had zero help so far. With a mobile phone and Internet connection, a couple of amateurs (us) with 2 children were more effective and efficient in finding solutions than this "professional" company. It simply is impossible to translate into words the frustration with their ineffectiveness. No help finding a place to stay, no rental car or flights home - nothing. They couldn't even clarify our rights... Now we have submitted our expenses and are still waiting to be reimbursed (let's see how that goes...). Worse than all of that is that 12 days after the accident, they haven't even organised the transportation of our car back to Denmark, which still has to be repaired, and the last time that we've heard from them, that would easily take one month (!!!). It is simply impossible to consider this a professional company. Every time that we try to talk with them or write to them, we get a different person. They promise to come back with answers and solutions and nothing happens. The person simply leaves the shift and it's not his/her problem anymore. We have written to their Quality department today and are waiting for an answer.

Unfortunately i have to write a new review after our car broke down in Holland and again both a good and a very bad experience. The good news is that after the first review they called me and said that all our expences regarding the rentet car will be paid as well. Why? I didn't get an answer or explanation but i can gues why.

Then the very bad experience.
After the car was repaired in Holland it should been transported to Denmark. After in total 8 working days the car arrived at the car dealer in Denmark and in the afternoon i had the opportunity to pick up the car and after a few minutes i saw that the front wind screen was severely damaged. I made pictures and contacted SOS International and after explaning what was happened i got an email adress to sent pictures and information about the damage.

After 14 days SOS came with an answer and pictures that the claim not will be honored bacause there should be an stone chip on the wind shield before transport and that should have caused the severly damage. They even mentioned that the damage was that big that is was not possible to save the shield at all. I couldn’t believe this.
The problem is that you have to zoom in so much on the picture to see something that eventuelly could be a damage. So is it a damage or a dead insect? Nobody knows for sure. The picture is made just before transport and the transport on the carrier was only one and a half day.

I drove the next day to a car glas specialist and our dealer as well and showed them the picture from the eventually damage and the damage of the front shield and asked them what they thougt could have happened. The conclusion from them was (without knowing the story) that this severely damage never could be caused by that little (eventually) damage. Beside that the car specialist told me that the damage SOS suggested was to big to repair was absolutely nonsens! This severely damage is caused by a big force from inside the car (bumped into the interior mirror) or big pressure outside on the window.

Even every other person i showed the damage is convinced that this severely damage not is caused by an eventuelly very little stone damage! I have driven several different cars and more then a million kilometres to be sure that SOS is not telling the truth and is cheating us som customer.

Why SOS International, WHY are you treating people the way you do when there is so much doubt??

Shame on you.

Nina,
SOS International is doing nothing and is not interested in the truth of this story. Awful mentality.

This company is just a joke and not recommended at all , Doctors with no clue filling in paperwork with options and suggestions without any proof of medical facts I just can say from my own experience stay away from this company !!
I fail the Eye test by this so-called Doctor yesterday and passed it today with no problems at all by the Optician!
It shows you the qualification of those doctors!

I can't rate less...i would do it if it was possible.my wife had an emergency during sommer holyday , and had a surgery.a lot of phonecalls, and long talkings , but in the end their doctor decided that the medical intervention was not necesary , and denied payment.in the end , it's just a company paid buy insurance , to save their money.try to find an insurance who doesn't work with them

My son hit by a car on 29 June 2021 in Turkey. Got several injuries like broken shoulder, broken right face bone, broken hipbone and many body wounds.
Rang sos Int.for help. After sending couple of paperworks a turkish dr Alp called me from sos Int. Which I thought very good n will be easy communication because I speak turkish too. But unfortunately It wasn’t like that at all. By the first phone call he said fixed a air ambulance. Second phone call was 2 days later ( after I made couple of phone calls to reach him cause It was very late in the night ) said no air ambulance but business class. Third time was 5th July and he said no business class either cause there is no left and which he checked was said there is a colon between the seats ( in Turkish = kocaman bir kütük var business sinif koltuklar arasinda ) n would not be comfortable. That’s why booking economy class. He said booking even this by a condition. Everybody must do a pcr test. I tried to explain that pcr test is not necessary. Because Sweden doesn’t ask n not the air company either. His answer was he knows better n waiting for a negative pcr from us to book the ticket. I got crazy that time. ( making pcr test takes long time n it’s a big delay for us) Right away called the call Center to talk somebody in charge n explain this comedy he was doing with us. But received even worse answers. We r having a very hard time n every second running against my sons health.
First of first people who should work there must be professionals n must able to take immediate decisions to help when people most need help. Not waste peoples time and risk their life.
Finally what I got by getting contact to sos Int. is we talked to each other just like a two lovers. Nothing more.
We were already out of mind, lost all our power etc. This person who calls himself a doctor may graduated as a dr. but doesn’t has human feelings not suitable for this job.
My experience with dr. Alp n sos Int. was not more then a nightmare n totally worsened our situation.
AT THE END DiDNT RECEIVED ANY SINGLE HELP. Hospital, dr. care, accommodation, home travel nothing except wasting our time n making bad joke with me. They tried very hardly to not to spend / pay any singe pence.
I don’t know what to wish you but hope you don’t get in my situation once in your time life.
Note: I closed the case myself and asked them to do nothing as they do already nothing.

Edit: I just received my money.
But I believe my review is still ok based on the missing result. I know these days are crazy.
Old review:
I booked a quick Covid-19 test and was told I would receive the result within 60 minutes. After 3 hours I called them to check my result as I hadn’t received anything. The friendly person on the phone told my their systems were down and that was the reason. But they would call me when the system were up and running again. 2 days later their system apparently is down because I haven’t received any info. But I had to pay in advance. I don’t think it’s fair to pay 375 Dkk for a 60 minutes test and after 3 days - nothing

Sent an email for help while traveling abroad but didnt get a single reply from sos.dk

Great service from SOS, my car broke down on my wey back to Denmark after the winter ferie, thanks to very nice peoples working there i got back in Denmark and i can go to pick up my car when is fixed, i got the compensation for all the expenses 2 dayz after. Thank you very much to Vivi,Maurice and Mallene!

Irresponsible attitude during Nepal Earthquake in 2015. It was a very "special" event ok but even the follow up was a disaster. Just able to put you at risk ...