SoundImports Reviews 

512
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and that the items are consistently well packaged for secure transport. Consumers are also extremely happy with the wide selection of quality products and the helpful assistance provided during part selection. Buyers find the online store very detailed and easy to use when searching for specific electronic components. However, some people mentioned occasional shipping delays or minor package damages upon arrival at their homes. A few reviewers also noted that some delivery services can occasionally be problematic or lack proper return documentation features.

What people talk about most

Product

People report positive experiences with product, noting that items arrive quickly and in great condition.... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting exceptionally fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, highlighting top components that arrive safely... See more

Service

Customers report extremely positive experiences with service, highlighting fast shipment and reliable... See more

Order

Clients share positive opinions on order, highlighting fast delivery and a smooth purchasing process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive fast delivery Holland => Norway with UPS. Order placed on tuseday around noon and recieved less than 3 days later. Replacement-driver for 12" subwoofer are now up and running. Thx.

Company replied

Rated 5 out of 5 stars

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection wa... See more

Rated 5 out of 5 stars

I ordered a minidsp from Soundimports & it arrived at my house in the UK 3 days later via USP. Unfortunately, when I opened the package, one of the inputs was damaged which meant returning it to S... See more

Rated 5 out of 5 stars

Fast service and quality goods. But I also have one complaint, small but very important for me. I chose the DHL shipping method, not knowing that they charge for the service of hiring a customs agent.... See more


Company details

  1. Hi-fi shop

Written by the company

SoundImports is your supplier of DIY audio equipment in Europe. Many products in stock in our warehouse in the Netherlands. Delivered to you with the highest service level possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(512)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Shipping took a while to Sweden but that's understandable. Otherwise no complaints. Would order again

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Top product

Fast shipping. Top quality product that fully matches the description on the site and therefore what I would expect

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Faulty equipment and poor service

The speakers I've received were marketed as being good for desktop speakers. They however have a constant hiss which is clearly audible at all times, and are generally sub par quality for the price.
I try to return them and pay soundimports for a shipping label, but they provide one which cannot be printed from the parcel service, as they do not provide the required QR code. They then request I go to a printing center to get it printed instead. If I pay you for a return shipping label, you should really make sure it works properly or send it by mail or in the box you send your customers.

22 January 2026
Unprompted review
SoundImports logo

Reply from SoundImports

Dear Mi, we're sorry to read about your experience. We aim to provide excellent support and we regret that we didn't meet that standard for you. We offered you shipment with UPS or DHL also, but I see that you managed to ship the return with DPD after all and your refund is being processed. I hope you find an alternative product that works for you!

Rated 5 out of 5 stars

Recapping of 30 year old speaker crossovers

Had to recap my 30 year old high end home speaker crossovers as the capacitors were way out of spec and some even dead. Their capacitor range is top quality and assistance for replacement selection was great from Aneta. Comparison of the one speaker with new caps and the other with old capacitors was astounding. Highly recommended and will shop again for the overhaul of my second pair of high end speakers as well. Thanks.

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product. Bad ups delivery. Driver did not even press doorbell. No text received either. Please use a better delivery service .

6 January 2026
Unprompted review

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