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Source BMX Reviews 11,298

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TrustScore 4.5 out of 5

4.3

Bicycle Shop
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Rated 1 out of 5 stars

4 weeks later still no delivery and same bs excuse me”of we’re waiting for the item to come in stock” So why allow me to buy it and list it as available in the first place?

Rated 5 out of 5 stars

I've recently made a number of purchases, the service is very efficient with great customer service.. took the time to help with a few things over the phone, eagerly awaiting delivery of my latest pur... See more

Company replied

Rated 5 out of 5 stars

Hello source customer service, I wanted to feedback re the most wonderful customer service from Joel, today. He was very professional, friendly and informative. He helped me decid... See more

Company replied

Rated 5 out of 5 stars

The item ordered was of good quality, though it did take time to put together. It was bought for our Grandson for his birthday, he is extremely happy with it. When we ordered the bike, we were amaze... See more

Company replied

Company details

  1. Bicycle Shop
  2. BMX park
  3. Skate park

Written by the company

The Source is 100% owned by riders which means you get friendly and honest advice all of the time. Great customer service, 24 hour Live Chat, same day shipping and the best range and prices around help us remain the World's largest BMX retailer.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Customer Service

Excellent service and answered all my questions pre purchase to make sure I ordered the right bmx for my son which fitted his needs

14 January 2024
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Reply from Source BMX

Thanks for your review Chris, we hope you guys enjoy the new bike!

Rated 5 out of 5 stars

Knowledgeable and helpful 👏

Needed ankle supports for my son. I rang first for advice- knowledgeable and helpful. Then bought some and returned a pair that didn’t fit.

Really happy with service and product 😁 many thanks.

17 January 2024
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Reply from Source BMX

Thanks for your review and order Pol, let us know if you need anything else.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great item thank you

14 January 2024
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Reply from Source BMX

Thank you for shopping with us, Matthew 🙌🏼 We hope to see you again soon!

Rated 5 out of 5 stars

Inner tubes

Delivered when expected. Easy product to use

13 January 2024
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Reply from Source BMX

Thanks for your review, enjoy your order!

Rated 4 out of 5 stars

Good price and good items

Good price and good items. Would have been helpful to have some instructions for assembly as there weren’t any- maybe a QR code linking to a ‘how-to’ video would have been real handy.

6 January 2024
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Reply from Source BMX

Thanks for shopping with us Tim. Don't forget, we have some real handy guides for bike assembly and parts fitting that can be viewed on our maintenance pages. You can also reach our customer service team by phone, live chat or email if you need any product support 💪🏼

Rated 5 out of 5 stars

Thank you

Hello
My bolt that I bought get snapped I've wrote to customer service and David helped me to solve this problem by sending a new one as apologies
Thanks a lot!
Dan

17 January 2024
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Reply from Source BMX

Thanks Danylo, I am glad we got everything sorted for you!

Rated 5 out of 5 stars

Great company

Great company. Extremely helpful and reliable. Fantastic product service

11 January 2024
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Reply from Source BMX

Thanks Sarah, enjoy your order!

Rated 5 out of 5 stars

Great communication

Great communication, products arrived speedily and just what I needed. Top marks

9 January 2024
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Reply from Source BMX

Thanks Michael, we hope to see you again soon!

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