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Sourgum Reviews 529

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many appreciate the reliable delivery and pickup services, often noting that dumpsters arrive and are collected on time. The customer service team is frequently commended for being responsive, efficient, and pleasant to interact with, making the overall process smooth and stress-free. However, some customers experienced issues with pricing, mentioning unexpected charges or feeling that initial quotes were misleading. Some people were dissatisfied with the delivery service, reporting late arrivals or incorrect placement of dumpsters. A few other people also felt that communication between departments was weak, and some reviewers described interactions with customer service as rude or unprofessional.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the helpfulness and efficiency of the service,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, responsiveness,... See more

Delivery service

Customers consistently note positive experiences with delivery and pickup services. Many reviewers praise the... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the competitive and fair pricing,... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the integrity, understanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied

Rated 5 out of 5 stars

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied


Company details

  1. Waste-Management Service

About Sourgum

Written by the company

Sourgum is America's First Haulsourcing Platform: we make it easy to order and manage waste service online, on any device, from wherever you are.

We provide a wide range of waste & recycling services on demand, from one-off rentals to recurring pickups. Sourgum caters to enterprises, contractors, homeowners, and anyone who needs reliable modern waste services.

Welcome to the future of waste and recycling!

Order Online
Get Quote First

More about us:

Sourgum is the first controlled marketplace for waste and recycling, delivering nationwide enterprise-grade service through a network of 5,000+ vetted local haulers. Sourgum owns the entire service experience through proprietary technology that provides real-time visibility and operational control. Founded by fourth-generation waste industry leaders, Sourgum eliminates the frustration of hidden fees, unreliable service, and fragmented vendor management.

Sourgum’s platform powers the entire hauler network, enabling enforceable SLAs, verified service, and economies of scale that drive better pricing for customers. Sourgum is transforming the $100B+ waste and recycling industry with solutions that scale with your ambitions, all backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.


Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.5

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Poor communication

Poor communication. Late pick up. Not happy at all

12 May 2026
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Reply from Sourgum

Thank you for your feedback, Lonnie. I’m sorry to hear that your experience didn’t meet expectations.

I reached out to you directly to better understand where we may have missed the mark, and I look forward to learning more about your experience. Your insights are incredibly valuable as we continue working to improve our customer experience.

Thank you again for taking the time to share your feedback.

Rated 5 out of 5 stars

Pretty straight forward and quick

Pretty straight forward and quick. And the pricing is nice as well. Cant beat that.

13 May 2026
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Reply from Sourgum

Hi Rick,

Thank you for your great review. We're thrilled to hear you had a positive experience with us! We appreciate your business and hope to have the opportunity to support you in your future projects.

Rated 5 out of 5 stars

We had a very positive experience…

We had a very positive experience working with Sourgum. Throughout the process, their team was professional, responsive, and willing to work with us to find a fair solution when an unexpected situation came up regarding our dumpster rental.

A special thank you to Shayna and the Customer Experience team for taking the time to review everything carefully, communicate transparently, and ultimately resolve the matter in a way that showed real professionalism and customer care.

In construction, issues can come up on any project, and what truly matters is how a company handles them. Sourgum demonstrated integrity, understanding, and excellent customer service from start to finish.

We truly appreciate their help and would gladly work with them again in the future. Highly recommended.

11 May 2026
Unprompted review
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Reply from Sourgum

Luis,

Thank you so much for your thoughtful review -- we truly appreciate you taking the time to share your experience!

It was a pleasure working with you, and we’re glad we could partner together to find a fair and positive resolution.

Unexpected situations can arise on any project, and we’re so glad we were able to step in and work towards a solution that felt good for both parties. :)

I’ll be sure to share your kind words with our Customer Experience and Dispatch teams -- they’ll be thrilled to hear your feedback. Thank you again for your trust, partnership, and vote of confidence in our service.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

Service

Great service

11 May 2026
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Reply from Sourgum

Hi Terry,

Thanks so much for sharing your feedback. It's great to hear that our commitment to reliable, on-time service came through in your experience.

Rated 5 out of 5 stars

great price

Easy to order, easy return. Great price

7 May 2026
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Reply from Sourgum

Hi Beverly,

Thanks so much for your positive review and vote of confidence in our service standards and competitive pricing!

Rated 5 out of 5 stars

Schedule

Schedule. On time. Price.

8 April 2026
Unprompted review
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Reply from Sourgum

Hi Paul,

Thanks for the 5-star review! It's great to hear that our commitment to competitive pricing and reliable, on-time service resonated with your experience.

Rated 3 out of 5 stars

Good service but they get you on over weight charges

They were very communicative. We got to keep the dumpster 2 weeks, they picked up when they said they would. That part was great.

I made the above review prior to finding out they charged me for being 2.5 tons over on weight. My pick up truck holds 2 tons so having a 15 yard container (4 of my pick up trucks volume wise) filled below the line with mostly wood and paper to be be that much over was crazy. They put a weight limit of 1.5 ton (less than what my pick up truck can hold), then give a lower price than competition b/c they make it up on the over weight charge. I feel taken. My bad for not comparing weight limits with other vendors. So they ended up costing more.

But the service was good as stated in the beginning. Who knew paper and scraps of wood would weigh that much.

28 April 2026
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Reply from Sourgum

Hi Joanne,

Thank you for your feedback—we’re glad to hear you had a positive experience with our communication, flexibility, and pickup.

I'm sorry to hear about your frustration around the weight charges. Materials like wood and paper can be heavier than they appear, but we understand how this can feel unexpected. We’ll continue working to make weight limits and pricing clearer upfront to avoid surprises.

Rated 5 out of 5 stars

Sourgum is the best dumpster company …

Sourgum is the best dumpster company in Irvington
They work with me excellent arriving in time and olso with price
I recommend to use Sourgun

20 April 2026
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Reply from Sourgum

Hi Jose,

Thank you so much for sharing such a strong vote of confidence in Sourgum! It's wonderful to know that our commitment to competitive pricing and reliable, on-time service stood out in your experience.

Rated 5 out of 5 stars

Fast and easy service

Fast and easy service. This was the first time needing this service and they made it easy with no stress.

27 April 2026
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Reply from Sourgum

Hi Herb,

Thanks so much for sharing this positive review! We're so glad you had a positive experience with us. Providing on-time and hassle-free service is incredibly important to us, and we're thrilled to know that came through in your experience.

Rated 5 out of 5 stars

Great service

Great service, communication, and timely!!! I would use this company again.

22 April 2026
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Reply from Sourgum

Hi Amado,

Thank you so much for your sharing this review. We're thrilled to hear you had a positive experience with us. We look forward to working with you again in the future!

Rated 4 out of 5 stars

Everything was good just a pain not to…

Everything was good just a pain not to have monthly payment option

21 April 2026
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Reply from Sourgum

Hi Julie — thank you for your feedback! We’re so glad to hear that your overall experience was positive. We understand that not having a standard monthly payment option can be inconvenient, and we appreciate you calling that out. We’re always looking for ways to enhance the customer experience, and insights like yours play an important role in shaping those improvements. Thanks again for taking the time to share your thoughts.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this company. Their service was consistently not on time, which caused unnecessary inconvenience. I had already paid the agreed amount, and there should have only been one charge, but they overcharged me and took extra money without proper explanation. On top of that, when I tried to contact them to resolve the issue, they would not answer the phone or return calls. Very unprofessional and frustrating experience. I would advise others to be cautious before using this company.

20 April 2026
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Reply from Sourgum

Hi Jeffrey,

Thank you for your candid feedback. I’m sorry to hear that your rental didn’t go as smoothly as expected, and understand how frustrating that must have been.

I tried connecting with you by phone and email to discuss your experience in greater detail. We always aim to provide clear communication and and a seamless process, and I'd love to better understand from you where we fell short.

We welcome the opportunity to connect directly and make this right. Please feel free to get in touch at your convenience.

Rated 5 out of 5 stars

Very reliable company

Very reliable communication and will get you a great and competitive price. Very happy to have found them,

21 April 2026
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Reply from Sourgum

Hi Dan — thank you so much for taking the time to share your positive experience! Reliable communication and competitive pricing are things we take a lot of pride in, so it means a lot to see that reflected in your feedback.

Rated 5 out of 5 stars

Best Servise

Best Servise, everything on time to move our project on schedule.

15 April 2026
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Reply from Sourgum

Hi Viktor,

Thank you so much for sharing your positive review! We're thrilled to hear you had a great experience with us, and look forward to the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Five-star service from start to finish

Five-star service from start to finish! The rental process was incredibly easy, and the customer service team was very helpful in recommending the right size for my project. The dumpster was delivered and picked up exactly when promised. Highly recommend for anyone needing a hassle-free experience!

17 April 2026
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Reply from Sourgum

Hi Jimmy,

Thank you so much for the glowing review! We’re thrilled to hear that your experience was smooth from start to finish. Making the rental process easy and helping our customers choose the right size for their projects are both top priorities for our team, so it’s great to know that came through in your experience.

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