Banner for Sourgum

Sourgum Reviews 

542
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff for their accommodating nature and excellent communication. Many people appreciate the reliable and timely delivery and pickup services, contributing to a smooth and stress-free experience. Reviewers also frequently find the pricing fair and reasonable, often highlighting competitive rates. However, some customers also noted issues with unexpected charges or hidden fees that were not clearly communicated upfront, leading to higher final bills. A few other people also felt that delivery and pickup schedules were unreliable, experiencing delays, multiple reschedules, or dumpsters being placed incorrectly. Additionally, a small portion of people felt that communication was weak, with some reporting unreturned calls or rude interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising timely drop-offs and pickups,... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing frustration over unexpected charges... See more

Customer service

Users describe positive interactions with customer service, highlighting their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sourgum Waste delivered on time. The crew is very professional. Compared to other companies who provide dumpsters, Sourgum’s price is competitive. As an added bonus, the 30 yards dumpster we rented ha... See more

Company replied

Rated 5 out of 5 stars

Sourgum has been my go to dumpstee rental for a few years now, their team is all great, jack lawler is my main point of contact anf hes always super accomadating , fast scheduling with next day drop o... See more

Company replied

Rated 5 out of 5 stars

I’m in PA and Sourgum took care of everything regarding the dumpster. This was the second time using sourgum for home renovations and I will use them again for the next project. Everyone I have dealt... See more

Company replied

Rated 5 out of 5 stars

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... See more

Company replied


Company details

  1. Waste-Management Service

About Sourgum

Written by the company

Sourgum is a smarter waste and recycling solution built on the radical idea that you deserve to know exactly what we're paying for—every cost transparent, every hauler vetted, and every service tracked—whether you're managing one site or 1,000.

A single partner across every location ensures issues are resolved quickly and changes are handled without operational disruption, all backed by coordinated execution and accountability.

Order Online
Get Pricing

A little more about us:

Founded by fourth-generation waste industry operators, we understand why the old system frustrates customers: hidden fees, missed pickups, and no accountability. Sourgum was built to fix that with infrastructure that makes reliable service possible at scale.

We coordinate a network of 5,000+ vetted local haulers through proprietary technology that delivers greater transparency, reliability, and control, with enforceable standards built in at every step.

From individual dumpster rentals to enterprise waste programs spanning hundreds of locations, Sourgum delivers service that scales with you, backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.

Contact info

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4.4

Excellent

TrustScore 4.5 out of 5

542 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(542)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service

Great service

11 May 2026
Sourgum logo

Reply from Sourgum

Hi Terry,

Thanks so much for sharing your feedback. It's great to hear that our commitment to reliable, on-time service came through in your experience.

Rated 5 out of 5 stars

great price

Easy to order, easy return. Great price

7 May 2026
Sourgum logo

Reply from Sourgum

Hi Beverly,

Thanks so much for your positive review and vote of confidence in our service standards and competitive pricing!

Rated 5 out of 5 stars

Schedule

Schedule. On time. Price.

8 April 2026
Unprompted review
Sourgum logo

Reply from Sourgum

Hi Paul,

Thanks for the 5-star review! It's great to hear that our commitment to competitive pricing and reliable, on-time service resonated with your experience.

Rated 3 out of 5 stars

Good service but they get you on over weight charges

They were very communicative. We got to keep the dumpster 2 weeks, they picked up when they said they would. That part was great.

I made the above review prior to finding out they charged me for being 2.5 tons over on weight. My pick up truck holds 2 tons so having a 15 yard container (4 of my pick up trucks volume wise) filled below the line with mostly wood and paper to be be that much over was crazy. They put a weight limit of 1.5 ton (less than what my pick up truck can hold), then give a lower price than competition b/c they make it up on the over weight charge. I feel taken. My bad for not comparing weight limits with other vendors. So they ended up costing more.

But the service was good as stated in the beginning. Who knew paper and scraps of wood would weigh that much.

28 April 2026
Sourgum logo

Reply from Sourgum

Hi Joanne,

Thank you for your feedback—we’re glad to hear you had a positive experience with our communication, flexibility, and pickup.

I'm sorry to hear about your frustration around the weight charges. Materials like wood and paper can be heavier than they appear, but we understand how this can feel unexpected. We’ll continue working to make weight limits and pricing clearer upfront to avoid surprises.

Rated 5 out of 5 stars

Sourgum is the best dumpster company …

Sourgum is the best dumpster company in Irvington
They work with me excellent arriving in time and olso with price
I recommend to use Sourgun

20 April 2026
Sourgum logo

Reply from Sourgum

Hi Jose,

Thank you so much for sharing such a strong vote of confidence in Sourgum! It's wonderful to know that our commitment to competitive pricing and reliable, on-time service stood out in your experience.

Rated 5 out of 5 stars

Fast and easy service

Fast and easy service. This was the first time needing this service and they made it easy with no stress.

27 April 2026
Sourgum logo

Reply from Sourgum

Hi Herb,

Thanks so much for sharing this positive review! We're so glad you had a positive experience with us. Providing on-time and hassle-free service is incredibly important to us, and we're thrilled to know that came through in your experience.

Rated 5 out of 5 stars

Great service

Great service, communication, and timely!!! I would use this company again.

22 April 2026
Sourgum logo

Reply from Sourgum

Hi Amado,

Thank you so much for your sharing this review. We're thrilled to hear you had a positive experience with us. We look forward to working with you again in the future!

Rated 4 out of 5 stars

Everything was good just a pain not to…

Everything was good just a pain not to have monthly payment option

21 April 2026
Sourgum logo

Reply from Sourgum

Hi Julie — thank you for your feedback! We’re so glad to hear that your overall experience was positive. We understand that not having a standard monthly payment option can be inconvenient, and we appreciate you calling that out. We’re always looking for ways to enhance the customer experience, and insights like yours play an important role in shaping those improvements. Thanks again for taking the time to share your thoughts.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this company. Their service was consistently not on time, which caused unnecessary inconvenience. I had already paid the agreed amount, and there should have only been one charge, but they overcharged me and took extra money without proper explanation. On top of that, when I tried to contact them to resolve the issue, they would not answer the phone or return calls. Very unprofessional and frustrating experience. I would advise others to be cautious before using this company.

20 April 2026
Sourgum logo

Reply from Sourgum

Hi Jeffrey,

Thank you for your candid feedback. I’m sorry to hear that your rental didn’t go as smoothly as expected, and understand how frustrating that must have been.

I tried connecting with you by phone and email to discuss your experience in greater detail. We always aim to provide clear communication and and a seamless process, and I'd love to better understand from you where we fell short.

We welcome the opportunity to connect directly and make this right. Please feel free to get in touch at your convenience.

Rated 5 out of 5 stars

Very reliable company

Very reliable communication and will get you a great and competitive price. Very happy to have found them,

21 April 2026
Sourgum logo

Reply from Sourgum

Hi Dan — thank you so much for taking the time to share your positive experience! Reliable communication and competitive pricing are things we take a lot of pride in, so it means a lot to see that reflected in your feedback.

Rated 5 out of 5 stars

Best Servise

Best Servise, everything on time to move our project on schedule.

15 April 2026
Sourgum logo

Reply from Sourgum

Hi Viktor,

Thank you so much for sharing your positive review! We're thrilled to hear you had a great experience with us, and look forward to the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Five-star service from start to finish

Five-star service from start to finish! The rental process was incredibly easy, and the customer service team was very helpful in recommending the right size for my project. The dumpster was delivered and picked up exactly when promised. Highly recommend for anyone needing a hassle-free experience!

17 April 2026
Sourgum logo

Reply from Sourgum

Hi Jimmy,

Thank you so much for the glowing review! We’re thrilled to hear that your experience was smooth from start to finish. Making the rental process easy and helping our customers choose the right size for their projects are both top priorities for our team, so it’s great to know that came through in your experience.

Rated 5 out of 5 stars

pleasant and helpful dropoff and pickup…

pleasant and helpful dropoff and pickup members

30 March 2026
Unprompted review
Sourgum logo

Reply from Sourgum

Hi Gabe — thank you so much for your kind words! Providing a friendly, helpful experience is incredibly important to us, and we’re so glad that came through during your service. We really appreciate your vote of confidence and look forward to working with you again!

Rated 5 out of 5 stars

Great service

7 April 2026
Sourgum logo

Reply from Sourgum

Thanks for your positive feedback, Richard! We're so happy to hear that you felt well supported by our team.

Rated 1 out of 5 stars

Too expensive,

Too expensive,

7 April 2026
Sourgum logo

Reply from Sourgum

Hi Nanqiang,

Thank you for your feedback — we’re sorry to hear the final cost didn’t meet your expectations. Transparency is very important to us, and we appreciate the opportunity to clarify.

As discussed in our private messages, the total cost was higher than originally quoted because the contents of the dumpster exceeded the included weight limit by 4.28 tons. We hope this helps clarify, and please don’t hesitate to reach out if you have any further questions.

Rated 5 out of 5 stars

Happy

customer service was friendly and informative. delivery to the site was excellent

27 March 2026
Unprompted review
Sourgum logo

Reply from Sourgum

Thanks for sharing this positive review! We're thrilled to hear that you were happy with the quality of our service.

Rated 5 out of 5 stars

Sourgum was very trustworthy

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would highly recommend Sourgum for your junk removal, renovation needs or even spring cleaning. Certainly beats a bunch of trips to the dump. 5 stars for Sourgum!

31 March 2026
Unprompted review
Sourgum logo

Reply from Sourgum

Hi Marni,

Thank you so much for sharing this thoughtful review. We're so glad you had a positive experience with Sourgum, and appreciate your vote of confidence in our service standards. We're always here for your waste and recycling needs, and hope you'll return to us for your next spring cleaning!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look