Southern Ukulele Store Reviews 

541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the truly outstanding dedication and expertise of the team. Customers frequently mention how helpful the staff is, providing wonderful advice and ensuring every single instrument receives a precise, careful setup before dispatch. People also express immense satisfaction with the remarkably fast delivery times and secure packaging that consistently ensures delicate items arrive safely. Though some customers noted minor quality issues or experienced strings snapping shortly after receiving their new purchases. Despite these occasional setbacks, shoppers remain exceptionally happy with the vast product selection and overall professional assistance provided by everyone.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful appearance, excellent build,... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and genuinely passionate about their... See more

Service

Customers consistently note positive experiences with service, highlighting top-notch assistance whether... See more

Quality

Reviewers mention positive feedback about quality, regularly buying instruments and accessories because of... See more

Delivery service

People report positive experiences with delivery service, consistently praising the exceptionally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Kala Revelator Night Owl and it was dispatched within 2 days. Excellent. SUS photograph their ukuleles seperately as the colour and wood pattern can vary considerably. What you see i... See more

Rated 5 out of 5 stars

I can't recommend these guys highly enough. Their expertise is amazing and nothing is too much trouble. After doing a great job of helping me chose the uke of my dreams (Oli concert), they then... See more

Rated 5 out of 5 stars

I regularly buy from SUS because of the quality of both instruments and accessories. Their own reviews are a reliable guide to what you’re considering getting. Based on a review, I bought the new Uke... See more

Rated 5 out of 5 stars

I've just received a Kala 20th Anniversary Deluxe Koa soprano ukelele from SUS. The uke was promptly posted, well and securely packaged and, when it arrived, extremely well set up. Service and... See more


Company details

  1. Musical instrument shop

Written by the company

We are passionate about ukuleles and our mission is to spread the joy far and wide. Be you a starter or an expert, we'll have what's best for you, but if you're not sure what you want then please contact us for friendly advice. Alex, Romeo, Guns or Phil will be delighted to help you. And with hundreds and hundreds of ukuleles in stock at any one time, from under £100 to £7000, we'll have something to tickle your fancy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

541 reviews

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No recent history of asking for reviews

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4.9

All reviews

(541)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Mail order Uke purchase.

I bought my 3rd Ukelele, mail order, from SUS this week, very speedy service ordered Monday delivered by Wednesday.
I purchased the Kala instrument after reviewing many video demo’s by the team whilst looking for something £250 to £300 budget in a solid wood.
I visited the shop a few years back and met with great service there and they have a large inventory.

5 September 2022
Unprompted review
Rated 5 out of 5 stars

Converting mandolin to taropatch

I wanted to restring a flat backed mandolin as an 8 string ukulele but without wound strings.
Rob of Southern Ukulele was very helpful, the advice was precise and the delivery very quick.
Now have an 8 string taropatch with 1 low G and 1 high C, sounds really good.
Excellent store and excellent staff, what more can I say?
Thank you.
Mike

26 August 2022
Unprompted review
Rated 5 out of 5 stars

Five Stars

A very pleasant experience in my dealings.I had some problems which I explained . After a chat with Rob I placed my order. I was given five star service and was assured that there would be no problem with delivery. Delivery was at my request and the instrument was beautifully set up . I haven’t put it down all weekend. I have to say I received five star service from start to finish. Would be more than happy to deal with them again. Thank you SUS.

28 August 2022
Unprompted review
Rated 5 out of 5 stars

Great advice and customer service

I'm a beginner/intermediate who was looking for a step up ukulele from the cheap one I'd been learning on. The advice I got from Rob was clear and concise, and as such I felt confident making the purchase for an instrument I hadn't played. It arrived next day, securely packaged and ready to go. I couldn't be more thrilled with mu purchase and will be recommending to my friends to make their purchases from there.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Flight Vanguard

Having just taken delivery of my Flight Vanguard, I must say that it has surpassed my expectations. I thank the team at SUS for the excellent set-up. It sounds great!
It arrived (well packed) by courier within 24 hours of dispatch.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

I've been using SuS for several years…

I've been using SuS for several years now for strings. I'm always impressed with there efficiency, strings arrive next day. Whenever I need to talk to someone they are always very helpful, friendly and knowledgeable. I don't normally write reviews but these guys deserve a thank you, you won't go wrong dealing with them.
Richard

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Friendly, knowledgeable and helpful staff. Their website descriptions and info for their instruments are very honest and accurate, giving me full confidence when buying a uke from them online. Highly recommended.

8 July 2022
Unprompted review
Rated 5 out of 5 stars

Kala tenor

I have, after a lot of searching, found a beautiful tenor ukele at SuS; a stunning kala, all wood flamed maple with dark purple binding. It plays beautifully and sounds gorgeous. I'm in love.
The service was incredibly quick and efficient. Delivery was no problem and packaging sturdy and in good order.
Great shop and plenty of choice.
I will be back again in the future to add to my collection. Thank you.

3 July 2022
Unprompted review
Rated 5 out of 5 stars

couldn't be happier - thank you!

I purchased a Kala U-Bass from southern ukulele store 2 days ago for my fiancé's birthday. it arrived the next day and is absolutely perfect, they were prompt with assuring me it would be with me next working day, and it arrived by 1pm.
so happy with the slight discount than larger stores too!
Thank you - we will be back :D
Sophie

29 June 2022
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

After a lot of research I bought a Snail uke from SUS recently - found their comparison videos extremely useful and customer service second to none. I messaged to ask for some general advice to help me choose and got a phone call the next morning to talk me through everything. The following day it arrived and I'm absolutely delighted with the choice. I shall be back when I upgrade again one day - this is a store that really knows their stuff. Thank you so much.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Top Service

Super Happy to finally get my eager hands on a Rebel tenor Double Creme from SUS, as far as I know the only current source in the UK. Next day delivery and securely packaged.Fabulous instrument with tremendous clarity and warmth, intrinsically suited to Low G, excellent setup. Purchased on the strength of several glowing reviews, but most especially on Alex's spot on Youtube recommendations. The online SUS videos reliably offer honest, knowledgeable and detailed comparative reviews, covering established and emergent uke brands, which really give you a feel for the character of the instruments discussed. Genuine enthusiasts, laid back and funny too :). Highly recommended company *****

17 June 2022
Unprompted review
Rated 5 out of 5 stars

Great store

Over the last couple of years I have purchased three ukuleles from these guys and been very happy each time. Shipping is fast and safe. The ukes have been set up perfectly. Communication has been great when required. I'm more that happy to recommend them.

12 June 2022
Unprompted review
Rated 5 out of 5 stars

Contacted the Southern Ukulele Store…

Contacted the Southern Ukulele Store (SUS) having seen a number of really useful videos on YouTube about the best ukuleles for beginners, be sure to check them out. I emailed and got a super quick and very helpful reply from Rob, the boss and placed my order. Delivery was super quick and the customer service absolutely top draw. If you're after a Uke these are definitely the peeps to go to. They know how to do customer service and have all the knowledge and know how you need. They've got a loyal customer for life in me, thanks to you all at SUS. Also, I just ordered a really funky strap!

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Bought a lot of Ukes from these guys

Bought a lot of Ukes from these guys, everyone is a stunner!
I blame Alex & his compelling videos on Youtube !
Great service, everything arrives on time & well packed.
(My family are setting up an intervention for my Uke habit )

8 June 2022
Unprompted review
Rated 5 out of 5 stars

I bought a Pono baritone ukulele from…

I bought a Pono baritone ukulele from SUS and I could not be any happier! Great Service, fast shipping, everything just excellent! The videos made by SUS on YouTube helped me a lot to find the right model and sound. Highly recommended store and service! Thx so much.

2 June 2022
Unprompted review

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