Space Station Reviews 

2,784
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members, noting that the team constantly goes above and beyond to make the entire moving and storage process smooth, welcoming, and entirely stress-free. Consumers also highlight the immaculately clean and secure facilities, while deeply appreciating the convenient location, straightforward access options, and the added benefit of complimentary removal services provided during their transitions. Some reviewers were not happy with certain operational aspects, mentioning frustratingly limited access hours in the evening, initial worries regarding container-based storage units rather than traditional rooms, or occasional negative experiences with the removal service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional and helpful... See more

Facilities

Users describe positive interactions with facilities, highlighting clean, modern, and well-maintained... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and straightforward process from... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team in Banbury have been so understanding and supportive over the last few months since I lost my husband. They eased my worries by arranging a storage unit and removal along with keeping me up t... See more

Company replied

Rated 5 out of 5 stars

Having used Space Station Banbury recently, I have to say I was so impressed with Paul’s overwhelming helpful and professional manner. He went over and above and even helped us move out of our storage... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Space Station Storage! The team was extremely helpful from start to finish, and Rebecca at reception is particularly friendly and efficient. The storage unit itself is clean, wel... See more

Company replied

Rated 5 out of 5 stars

An excellent storage facility for my move back to Wakefield. The guys here were very helpful setting up my existing app for using here. Everything is spotless & it's easy to find my unit, even better... See more

Company replied


Company details

  1. #6 of 58 best companies in Storage facility
  2. #3 of 30 best companies in Self storage facility

Written by the company

We offer business and personal self storage in London, Thames Valley and Birmingham. Safe and secure storage, with a free removal service directly into your storage unit. Looking after your valuables since 1983.

Space Station Self Storage

Written by the company

Looking after your valuables since 1983
We offer business and personal self storage in London, Slough and Birmingham. Safe and secure storage, with complimentary removal service directly into your storage unit. Looking after your valuables since 1983.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(2,784)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easier than I thought. Nice staff

Easier than I thought and the staff were very helpful. I met Maya on the day of my removal and she is very professional and welcoming. She explained in details every thing to me and my stress went away.

14 February 2026
Unprompted review
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Reply from Space Station

We are pleased to hear your stress went away. Maya and our team appreciate your kind words about our professional service.

Rated 5 out of 5 stars

Jake, Rebecca & Ellen

Jake, Ellen & Rebecca have all been amazing. They have worked with me every step of the way, I can highly recommend space station castle brom

7 February 2026
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Reply from Space Station

Thank you for sharing your kind words about Jake, Rebecca and Ellen. We're thrilled they supported you throughout your journey.

Rated 5 out of 5 stars

Fantastic service.

Having used Space Station Banbury recently, I have to say I was so impressed with Paul’s overwhelming helpful and professional manner. He went over and above and even helped us move out of our storage unit even though it meant he worked late! I cannot recommend Space Station enough. Thank you Paul 😃

30 January 2026
Unprompted review
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Reply from Space Station

We are delighted to hear about Paul's fantastic service and professional manner. Thank you for recommending Space Station!

Rated 5 out of 5 stars

Space Station on Horton Road West…

Space Station on Horton Road West Drayton in Hillingdon Borough in London has been amazing
● 1: they have done anything & everything to help me & to accommodate my need for storage & to give me what is suitable to cover my said needs
● 2: they have also been so kind because any questions or pre concerns/worries I had , they were & did happily answer & address my questions or pre concerns / worries so I was reassured & happy with everything
● 3: they were amazing with setting up the application process & any agreements process
● 4: the prices were actually good , helpful & reasonable prices
● 5: security wise they were on point they went beyond with more security than I thought there would be which is good its to protect everything from start to finish from ....
* Getting in to the car park / unloading areas of the site

* Getting access inside the actual building facility

* showing you your storage units & how to access each floor area which that the said specific unit is on & once you have been shown you are allowed to go there without staff

* Accessing the transport goods lifts to your spcified rented units floor within the building once the system recognises you

* Checking out once finish
Which is all done with thousands of cameras literally everywhere closely position together around on site everywhere in & out of the building & each person that rents a unit out are also given individual specific personalised access codes only allowing access to that person or someone they list on their signed agreements. Which the specific personal codes only be known to the signing agreements renter & those listed people of a unit for storage access. All the security mentioned so far is also accompanied by a time stamp access system that logs when you come & go & where & the floor your unit is on which works with the said individuals specific personlised access code that was given to them & all the camaras which is also accompanied by alarm systems all over too
● 6: upon signing a agreement to rent a storage unit i was also told however many you must have contence insurance cover for each unit , now they at Space Station can provide this themselves for you or you can get your own insurance cover from another supplier of your choice elsewhere but you must have contence insurance cover as a requirement upon signing an agreement from Space Station which i think is smart & good thing if the unthinkable happened
● 7: The Storage company Space Station also do provide a fantastic helpful service to customers that they can use for free from the company they can provide a moving truck to help with moving anything for you to your storage unit within the storage facility & they said if you require it & request it they can provide that & an additional service also that is also free, so when the truck comes they can also box up & pack things for you if you require it & ask for it but this is only offered to first time storage unit users & it all has to be transported & boxed up in 1 day (the same day) but you can do it yourself then request the truck to transfer everything to your storage unit at a date that suits you
●8: Space Station storage unit company can also provide supplies to help with packing up they can provide things like
boxes , bubble wrap , tape & more
But these things can be separately purchased if needed these are not included in any offers or services or signed agreements , but are there to be purchased if needed from the main office
......
But all in all fantastic service , reasonably priced , lovely place very clean , helpful kind accommodating friendly staff & a great trustworthy company at Space Station & it has been a very pleasant helpful experience so far 😀 👍🏻

30 January 2026
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Reply from Space Station

We are delighted to hear about your fantastic experience with our security, staff, and services at Space Station.

Rated 5 out of 5 stars

Always really helpfully especially…

Always really helpfully especially Holly and Peter , would always recommend

11 February 2026
Unprompted review
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Reply from Space Station

Thank you for your review. We appreciate your kind words about Holly and Peter. Your recommendation means everything to us.

Rated 5 out of 5 stars

Fantastic service and clean, easiky accessible units.

Personalised service, warm and helpful staff. Easy access to the facility and general cleanliness. Will use again.

9 February 2026
Unprompted review
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Reply from Space Station

We are pleased to hear you appreciated our clean, accessible units and personalised service. Thank you for choosing us again.

Rated 5 out of 5 stars

Space Station Castle Bromwich in Birmingham

I had to relocate to Birmingham following the death of my mother I had to store my furniture as had no where to live in Birmingham so was in temporary accommodation
The Castle Bromwich team were excellent Glenn sorted out everything for me which as a single female having to trust a company to keep my belongings safe secure and protected was a blessing especially going through the bereavement period
Rebecca has been the person that I have dealt with the most and she has been so compassionate and supportive during this time. In particular is her ability to recognize my voice call me by my name and listen whilst being professional and sorting everything out, and making females feel safe and cared about she is a true angel who genuinely sees women as a priority in what is normally deemed as a male environment. So if your a woman and not sure what to do in a crisis and need support Rebecca is your gal.
I would advise all women who find themselves in need of moving home and having to deal with all it entails which is stressful to use Space Station as the removal company they use a firm called Jones Removals and they also offer great service so you don't even have to spend time searching for removal companies as it can all be done with Space Station but you have a choice so it's up to you what you do. For me as a single female and going through bereavement it was wonderful to know that it could be done through them and that was what I did
Excellent service from 29/05/25 to 8/2/26

5 February 2026
Unprompted review
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Reply from Space Station

Your positive feedback means everything. Rebecca and Glenn's compassionate support during your bereavement shows our commitment to caring service.

Rated 5 out of 5 stars

Azardeen at Slough Space Station was…

Azardeen at Slough Space Station was excellent, I had a deadline and he made the process very straightforward.

21 January 2026
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Reply from Space Station

We are utterly delighted to hear Azardeen made your deadline process straightforward. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Really impressed with Space Station…

Really impressed with Space Station Storage! The team was extremely helpful from start to finish, and Rebecca at reception is particularly friendly and efficient. The storage unit itself is clean, well-maintained, and feels very secure. The pricing is fair, and the app works brilliantly once you’re set up. The movers were very efficient and polite too. Overall, a smooth and worry-free experience – highly recommend!

27 January 2026
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Reply from Space Station

We are delighted to hear about your smooth experience! Rebecca and our team appreciate your kind words about security and efficiency.

Rated 5 out of 5 stars

Very good Service from start to finish…

Very good Service from start to finish with good communication & guidance

31 January 2026
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Reply from Space Station

Thank you for your positive feedback about our service and communication throughout your experience with us.

Rated 5 out of 5 stars

Thank you to Ted and his colleagues at…

Thank you to Ted and his colleagues at Shrewsbury Space Station. Ted is an enthusiastic member of the team and he took us through the process of hiring and beyond. We opted for the free removal as part of our deal which was as smooth as it could be. The premised are clean and well lit. We are encouraged by the security of the site. Thank you to Ted and his colleagues, you made a difficult time much easier for us to deal with.

20 January 2026
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Reply from Space Station

We greatly appreciate your kind words about Ted and our team. Thank you for trusting us during a difficult time.

Rated 5 out of 5 stars

Good experience

Experienced, friendly team who made the setting up simple and quick. Easy access and convenient opening times.

24 January 2026
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Reply from Space Station

We are pleased to hear about your good experience with our experienced, friendly team and convenient service.

Rated 5 out of 5 stars

Everything is so easy to use,the units…

Everything is so easy to use,the units are great and the people so helpful, would recommend it to everyone.

26 January 2026
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Reply from Space Station

Thank you for your wonderful feedback! We're thrilled our units are easy to use and our team was helpful. Your recommendation means everything to us!

Rated 5 out of 5 stars

I would like to acknowledge

I would like to acknowledge, Chris and Rebecca, their great customer service, they were always quick to answer my calls and reply my emails, I have no doubt that they are both a great asset to the business.

26 January 2026
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Reply from Space Station

Thank you for sharing your kind words about Chris and Rebecca's excellent service and responsiveness.

Rated 5 out of 5 stars

Great Place.

Staff here are what made this experience great. They were super helpful, showing us the spaces, and helping us work out what way best for what we needed.
Site is clean and well lit, and we feel safe leaving our things.

18 January 2026
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Reply from Space Station

Thanks for highlighting our helpful staff and clean, safe facilities. We're thrilled you found the perfect space for your needs.

Rated 5 out of 5 stars

Helpful, compassionate and understanding

The team in Banbury have been so understanding and supportive over the last few months since I lost my husband. They eased my worries by arranging a storage unit and removal along with keeping me up to date throughout. They took the time to discuss the most suitable unit size and most cost effective payment options and when I was running late to pick up my key, Paul stayed later and greeted me with a smile. They have been compassionate and helpful throughout. Gary & Paul particularly. Thank you

27 January 2026
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Reply from Space Station

We appreciate your kind words about Gary and Paul's compassionate support during this difficult time. Their understanding means everything.

Rated 5 out of 5 stars

Continually helpful

Have been incredibly helpful from the start and continue to be so .
All moves are stressful , but they have helped take the pressure off .
Friendly
Available
Relaxed

23 January 2026
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Reply from Space Station

We sincerely value your feedback. Thank you for recognising our helpful approach during your stressful move.

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