Space Station Reviews 

2,784
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members, noting that the team constantly goes above and beyond to make the entire moving and storage process smooth, welcoming, and entirely stress-free. Consumers also highlight the immaculately clean and secure facilities, while deeply appreciating the convenient location, straightforward access options, and the added benefit of complimentary removal services provided during their transitions. Some reviewers were not happy with certain operational aspects, mentioning frustratingly limited access hours in the evening, initial worries regarding container-based storage units rather than traditional rooms, or occasional negative experiences with the removal service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional and helpful... See more

Facilities

Users describe positive interactions with facilities, highlighting clean, modern, and well-maintained... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and straightforward process from... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team in Banbury have been so understanding and supportive over the last few months since I lost my husband. They eased my worries by arranging a storage unit and removal along with keeping me up t... See more

Company replied

Rated 5 out of 5 stars

Having used Space Station Banbury recently, I have to say I was so impressed with Paul’s overwhelming helpful and professional manner. He went over and above and even helped us move out of our storage... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Space Station Storage! The team was extremely helpful from start to finish, and Rebecca at reception is particularly friendly and efficient. The storage unit itself is clean, wel... See more

Company replied

Rated 5 out of 5 stars

An excellent storage facility for my move back to Wakefield. The guys here were very helpful setting up my existing app for using here. Everything is spotless & it's easy to find my unit, even better... See more

Company replied


Company details

  1. #6 of 58 best companies in Storage facility
  2. #3 of 30 best companies in Self storage facility

Written by the company

We offer business and personal self storage in London, Thames Valley and Birmingham. Safe and secure storage, with a free removal service directly into your storage unit. Looking after your valuables since 1983.

Space Station Self Storage

Written by the company

Looking after your valuables since 1983
We offer business and personal self storage in London, Slough and Birmingham. Safe and secure storage, with complimentary removal service directly into your storage unit. Looking after your valuables since 1983.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(2,784)

290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful staff

Polite, friendly, helpful staff, made the introductory process easy to understand, good storage facility, good prices. SpaceStation collected, transported and removal men helped pack my items into the storage facility which was clean and well maintained. Location Wakefield, would definitely recommend.

16 January 2026
Space Station logo

Reply from Space Station

Thank you for your wonderful feedback about our helpful staff and clean facility. We appreciate your recommendation!

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Secure and safe environment for your items, in a clean , dry and light space.
Good parking and easy to access.

13 January 2026
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Reply from Space Station

We greatly appreciate your feedback about our excellent staff and secure, clean storage environment. Thank you for choosing us!

Rated 5 out of 5 stars

Excellent Service

Denver and the other members of the Godalming Space Station team have been so helpful in getting my unit set up. The Happy2Move team picked up the items to be stored and put them in the unit for me. I was pleased to see how well they have been sorted in the unit and with obvious care. The access via the app is excellent and the centre is clean and bright.

21 January 2026
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Reply from Space Station

Thank you for highlighting Denver and our team's excellent service. We're delighted the Happy2Move partnership and app access worked perfectly for you.

Rated 5 out of 5 stars

Excellent storage facility and really…

Excellent storage facility and really warm friendly team. Took time to understand our needs and made sure we got exactly what we wanted. Everything was very efficient and the cost was very reasonable. Thank you. A great help at a challenging time.

24 January 2026
Unprompted review
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Reply from Space Station

Thank you for your kind words about our storage facility and team. We're thrilled we could help during your challenging time.

Rated 5 out of 5 stars

Very impressive storage facility with…

Very impressive storage facility with easy but secure entry system. The units are well set out and easy to use

11 January 2026
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Reply from Space Station

Thank you for sharing your positive feedback about our secure entry system and well-organised units.

Rated 5 out of 5 stars

Very supportive team

Very supportive team, make things easy at the time of stress ( changing home) and considerate.

11 January 2026
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Reply from Space Station

We are glad to hear our team supported you during your move. Thank you for recognising our considerate approach.

Rated 5 out of 5 stars

Excellent Service at Castle Bromwhich Space Station

Recently visited Space Station at Castle Bromwhich and receivied excellent service from Chris and Ellen. They explained the process clearly, provided a tour of the facility and we were able to move forward with our requirement there and then due to the quality service provided. Whilst it was Ellen's first day in her new job and therefore getting to know new processes etc., she was very professional and courtious and we wish her well in her new role. Thank you to both Chris and Ellen for making the booking process efficient and easy.

18 January 2026
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Reply from Space Station

Thank you for your wonderful feedback about Chris and Ellen's excellent service. We're delighted the process was efficient and easy.

Rated 5 out of 5 stars

The Best in Storage

Everything about Banbury Space Station Storage is absolutely fabulous. The facility is always clean & welcoming. The guys on the phone are super friendly & efficient. A very well run & well priced storage facility.
Thank you for everything,
Anita.

26 January 2026
Unprompted review
Space Station logo

Reply from Space Station

We deeply cherish your kind words about our clean facility and friendly team. Thank you for choosing Space Station!

Rated 5 out of 5 stars

Great staff they give 100 percent…

Great staff they give 100 percent nothing is too much trouble very professional they show you how everything works and take time with you to make sure you are ok with how everything works and Heath and safety is very important to them, well done guys

26 January 2026
Unprompted review
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Reply from Space Station

We deeply cherish your feedback about our staff giving 100 percent. Professional service and health safety matter most.

Rated 3 out of 5 stars

Loved the customer service from the…

Loved the customer service from the Wakefield branch. Murray was super. I like that the facility is very modern and they moved my goods into the storage for me. The removal company they work with was so good. The only thing I didn't like is that I only had access of the unit until 6pm which gave me only 2 hours as I finish work at 4. Otherwise, my rating would have been higher!

9 January 2026
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Reply from Space Station

Thank you for your feedback. We understand the access hours concern and appreciate your praise for Murray and our service.

Rated 5 out of 5 stars

Excellent experience

Communication I have had through both email and on the phone have been excellent. I was given all the information I needed. Not only that, but the free removals to site was an added extra, easing the stress. My belongings were stored neatly when I went to the site too. The site is also very secure, with app permissions needed for entries and use of the lifts and notification if anyone else tried to access your unit.

13 January 2026
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Reply from Space Station

We are delighted to hear about your excellent experience with our communication, free removals, and secure storage facilities.

Rated 5 out of 5 stars

Modern facilities and good service.

Modern facilities and good service.

1 October 2025
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Reply from Space Station

We are delighted to hear you enjoyed our modern facilities and good service. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

I have got 2 Storage Units with Space…

I have got 2 Storage Units with Space Station Garette Green Birmingham. The Facilities provided are absolutely Fantastic Like CCTV, Free Parking, Neat and Clean.

The Customer Service provided by Andy and Tracy deserves 5 Star.

Thanks
Amir

13 January 2026
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Reply from Space Station

We are overjoyed to hear about your fantastic experience with our facilities and Andy and Tracy's exceptional service!

Rated 5 out of 5 stars

Such friendly

Such friendly, helpful staff & good price

12 January 2026
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Reply from Space Station

We are happy to hear you found our staff friendly and helpful with good pricing!

Rated 5 out of 5 stars

Knowlgable and trained team who helped…

Knowlgable and trained team who helped a lot in ths stresfull process of moving and storing .I was explianed all nicely and shown around and then cmplated the proces online ad now I can store!

16 January 2026
Unprompted review
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Reply from Space Station

We are grateful for trusting our knowledgeable team during your stressful moving process. Thank you for choosing Space Station Godalming!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, nothing to much trouble, Phil made us a very welcome cup of coffee and tea on a very cold and damp Sunday, very clean premises and storage rooms, app works well for access, would definitely use again and would recommend to others, thank you very much

3 January 2026
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Reply from Space Station

Thank you for sharing your positive feedback about our helpful staff and clean facilities. We're glad Phil made you feel welcome!

Rated 5 out of 5 stars

A great facility

A great facility, easy access with the app. Staff have been friendly and helpful.

10 January 2026
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Reply from Space Station

Thank you for your wonderful feedback about our facility and app access. We appreciate your kind words about our staff.

Rated 5 out of 5 stars

A perfect arrangement for storage

I have just surrendered my storage room after 26 years, only because one became available in the mansion block I live in. Though it is much more convenient having my possessions so near at hand I was a little sad saying goodbye to Space Station in Slough. My visits there were a way of life with the staff always pleasant and helpful and the storage room itself perfect for my needs.

10 January 2026
Space Station logo

Reply from Space Station

We are thrilled to hear about your perfect storage experience over 26 years. Thank you for choosing Space Station.

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