Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
Posted on Wednesday evening. Response Thursday morning. Agreed let for the following Monday. The site is great for tailoring how you want the let to work for you, so the client doesn't have to waste... See more
Company details
- #22 of 48 best companies in Estate Agent
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I find it unreasonable that users are…
I find it unreasonable that users are required to pay for a subscription just to contact advertisers. Being able to send messages is a basic part of using the platform, the rent is already hell expansive,and charging for this feature makes it much harder for people searching for accommodation. I would appreciate it if you could review this policy and consider a fairer approach.
I’m very disappointed with this Spare Room.
I’m an existing customer since 2020 I think ,but with this subscription charges you kind of lost me ,no problem In the future I might be able to find a room through friends through word of mouth..
Subscription what for ?why we need to pay in order to send message on someone’s Spare Room ?
1 July 2026
Unprompted review
Reply from SpareRoom
Hi there, thank you for your email and feedback. You are able to use SpareRoom for free.
When you conduct a search, you'll see two types of adverts in the listings, Free to Contact and Early Bird. You will need to be an upgraded user to contact the Early Bird adverts. If you want to use the site for free, you can contact Early Bird advertisers after they've been on the site for 7 days, as they too will become Free to Contact.
To search for 'Free to Contact' ads, please go to the Advanced Search section.
We do need to offer a premium service in order to keep our site running and help people find homes. We make this service optional, and many of our users use our free service.
If you have any further questions, please don't hesitate to get in touch.
Best wishes,
The SpareRoom Team
Great customer service from Ziad
Great customer service from SpareRoom.Ziad was very helpful, professional, and quick to respond. I really appreciate the support and would happily recommend SpareRoom to others.
1 July 2026
Very good customer support…
1 July 2026
Noah at Spare room was extremely…
Noah at Spare room was extremely helpful and his feedback was invaluable
1 July 2026
Safaa was very helpful and answered my…
Safaa was very helpful and answered my query with a fast response thank you
1 July 2026
The customer service was great and…
The customer service was great and really prompt! And quick to help out
26 June 2026
Responsive customer service
Initially, I paid full price twice for a 4-week upgrade with success guarantee. I asked to use the success guarantee but was told that I have to pay full price again because I didn’t request within 3 days of the upgrade expiring. Success guarantee should be available for me to use since I paid for it and I obviously did not get success from their ad upgrade.
SpareRoom refunded the amount I paid and applied the additional 4-week success guarantee.
27 June 2026
Unprompted review
Reply from SpareRoom
Hi Coleen,
Thank you for your review.
Whilst to be eligible to claim the free 4-week extension, this would need to be done within a certain time period which you were slightly outside of, our customer service team are always happy to make exceptions and we'd be more than happy to help you in your specific circumstance.
We can see that our customer service team has recently been in touch with you regarding this issue, and hopefully we've been able to help. Should you have any further questions however, please don't hesitate to reply to our email.
Kind regards,
The SpareRoom Team
Spareroom have the best support and…
Spareroom have the best support and customer service ever! Have used few times and got the best support! They are far and beyond!,
29 June 2026
The phone was answered quickly
The phone was answered quickly. Ziad was very helpful and taught me a trick.I didn't know.
29 June 2026
I have found Spare room an easy site to…
I have found Spare room an easy site to use, great resources and very helpful response times and useful advice from staff when I've had a query. Will use this site again to advertise my room.
28 June 2026
Very helpful
29 June 2026
Great patience and clear guidance
29 June 2026
Ido not think the app is…
Ido not think the app is straightforward.
I always end up hunting for the function I need. I find it obscure.
Ellie was very helpful.
29 June 2026
Reply from SpareRoom
Hi Norman, thanks for your feedback. We're sorry you didn't find the app straightforward. If you're ever unsure or need a little extra help, please get in touch with our Customer Service Team using customerservices@spareroom.co.uk, and they'll be happy to offer tips/advice to help! They're available 7 days a week. Best Wishes, The SpareRoom Team.
I had an issue with my renewal
I had an issue with my renewal
Which was sorted out over the phone by Shannon to my complete satisfaction
Many Thanks
Peter Beaumont
29 June 2026
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