I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had two lodgers through SpareRoom and have met other lovely people who've viewed the room but didn't take it as their work plans changed. When I had a question, it was answered promptly by th... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
I have used SpareRoom as my go-to platform for finding housemates and tenants over more than ten years. It always delivers a good number of genuine enquiries to each ad placed. The platform also allo... See more
Company details
- #21 of 49 best companies in Estate Agent
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant customer service
Brilliant customer service . Didn't need to wait to get through on the phone ... got through straight away to a friendly , knowledgable and efficient person . She sorted everything out quickly . Thank you
31 July 2026
5 stars customer service ….…
I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness in assisting me. I can’t thank her enough to assist and guide me thru the whole process of placing an advert with Spareroom. Brilliant and definitely a 5 stars asset to your company. Well done & keep it up, Hafsa.
31 July 2026
So very helpful and so kind in helping…
So very helpful and kind in helping me to navigate around the app.
Thank you I needed this kind sincere person which is hard to find these days on calls.
Warm regards
Robert
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The website feels very outdated and…
The website feels very outdated and could do with a fresh new UI and some easier navigation.
The biggest concern is what felt like a lack of moderation when it came to battling on the featured ad list, sometimes the numbers went crazily high and realistically there should be a cap, especially considering we couldn’t find anywhere to see how you handle fake clicking to prevent abuse of the system.
Just doesn’t seem like a thought out system and one very easily abused and no one would know.
31 July 2026
Reply from SpareRoom
Hi Doug, thank you for your feedback. We'd certainly like to help you to get the best out of Featured Ads and your time on SpareRoom.co.uk.
Please rest assured that we have automated systems in place behind the scenes to prevent repeated/malicious clicks from depleting your Featured Ads fund.
If you've not done so already, please get in touch with our Customer Service Team using customerservices@spareroom.co.uk, and they'll be happy to look over your account, make sure everything is working as it should and give Featured Ads tips/advice to help! They're available 7 days a week.
Best wishes,
The SpareRoom Team
As soon an my advert went live
As soon an my advert went live, i started receiving responses from people.
I am very impressed with how quickly i was able to secure a lofger through Spsre Room.
29 July 2026
Excellent as always
30 July 2026
Ellie was great and helped me with a…
Ellie was great and helped me with a billing issue in minutes, amazing service!
30 July 2026
They responded quickly and resolved a…
They responded quickly and resolved a issue I had
28 July 2026
Ok a bit of confusing but the lady on…
Ok a bit of confusing but the lady on the phone helped
29 July 2026
Customer service
Richard, the customer service representative, explane over the phone on details about the issue I was facing. In our conversation stand clear that all my worries are just worries.
28 July 2026
I liked that spare room were very…
I liked that spare room were very helpful when u needed to ask a question. Took a while to find somebody suitable
28 July 2026
Reply from SpareRoom
Hi Marie, Thanks for your feedback and we're glad to hear that our team was helpful. We understand that finding the right match can sometimes take time. Best Wishes, The SpareRoom Team.
Quick and responsive customer care…
Quick and responsive customer care team, follow up on their promises.
28 July 2026
Ellie was very helpful and sorted my…
Ellie was very helpful and sorted my query quickly and easily
27 July 2026
It was easy to raise my query and for…
It was easy to raise my query and for Daniel to find the details and sort them.
27 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.