I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had two lodgers through SpareRoom and have met other lovely people who've viewed the room but didn't take it as their work plans changed. When I had a question, it was answered promptly by th... See more
Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more
I have used SpareRoom as my go-to platform for finding housemates and tenants over more than ten years. It always delivers a good number of genuine enquiries to each ad placed. The platform also allo... See more
Company details
- #21 of 48 best companies in Estate Agent
Written by the company
Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0161 768 1162
- customerservices@spareroom.co.uk
- www.spareroom.co.uk
4.7
Excellent
21k reviews
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Outstanding prompt to the point timely…
Outstanding prompt to the point timely response and solution.
A rare thing in modern e-commerce times.
I never leave reviews but was too impressed on this occasion.
Great service from spare room not having a no-reply email which the majority of e-platforms hide behind!
Great service from Ziad a credit to your business. If all your staff don't have this level of prompt no nonsense capability Ziad should be training and managing them!
15 July 2026
Noah talked me through my options
Noah talked me through my options, explained everything in great detail and I was fully at ease with all his instructions about how to proceed. Great experience. Cavan
15 July 2026
It works as it should.
14 July 2026
I had a great experience with the…
I had a great experience with the SpareRoom customer service Abel. He was friendly, professional, and responded quickly to my enquiry. He listened carefully to my concerns, explained everything clearly, and resolved my issue efficiently. It’s refreshing to receive such excellent support. Thank you for providing outstanding customer service—I really appreciate your help and would happily recommend SpareRoom to others.
13 July 2026
Great service
Great service! Found x 2 tenants within 1 month. Did pay for the extra visability but worth it!
13 July 2026
Great customer services
The response from Daniel regarding an issue with my ad was fantastic, very helpful.
13 July 2026
fatastic app for finding flatmates
12 July 2026
I managed to get a great place to rent…
I managed to get a great place to rent thanks to spareRoom, which made the process easy to navigate.
10 July 2026
Safe RentingThe safety element..you can check…
The safety element..you can check someone out before inviting them round to view.
10 July 2026
First time I've used SpareRoom
First time I've used SpareRoom, found it really easy. I only had a basic account but my ad looking for a room worked really well and didnt take as long as I thought it would, thoroughly recommend SpareRoom
11 July 2026
Very helpful service.i have been with…
Very helpful service.i have been with spare room for many years. It's the basis of my own business and service has always been prompt and supportive
10 July 2026
Extremely understanding and helpful…
Extremely understanding and helpful resolving our enquiry
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Improving the response
For some reason my advert did not attract as big a response as normal. I messaged those whose ads you forwarded to me but many of them were time wasters.Took 5 weeks to find someone suitable.
I will need to improve my ads. I’ve taken video clips but found them difficult to upload. Need to research that.
9 July 2026
Reply from SpareRoom
Hi Mike, thank you for your feedback. We're sorry to hear this! We'd certainly like to help you to get the most out of your account and time on SpareRoom.co.uk.
If you've not done so already, please get in touch with our Customer Service Team using customerservices@spareroom.co.uk, and they'll be happy to assist with your video upload and give tips/advice to help with your advertising! They're available 7 days a week.
Best wishes,
The SpareRoom Team
Happy bcos it was very easy to upgrade
9 July 2026
Rebecca is amazing! Fabulous customer service.
I posted a room in my property, and after a message saying it had gone "live" the room still didn't appear on the site. After speaking to Rebecca on the chat feature I was assured it was being looked into. She kept me informed, explained the situation, kept me up to date, and managed to resolve the issue efficiently, quickly and professionally, whilst being friendly and approachable. Absolutely 5* for this lady! Thank you Rebecca!
8 July 2026
Customer Service Person
Customer Service Person - Fran was most helpful and dealt with my concerns with great efficiency. Thank you.
8 July 2026
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