First time there. Pleasantly surprised. Everything run very smoothly. Plenty to occupy us. Lovely bar and relaxation area. Good views of the race tracks from many extremely comfy spots. Especially li... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The reason I gave 4 stars was because I had trouble in booking the treatment as I didn’t wanted to pay the £10 cancellation fee and the system didn’t let me to pay I was disappointed called the hote... See more
The Crown Plaza at Victoria Docks was great - especially the hotel staff in the bar and restaurant who couldn't do enough to serve us. However I've only given 4 stars because we had huge problems on... See more
Company replied
Lovely treatments and afternoon tea. My only issue they do not have robes for people who are tall and a size 18 small robe that didnt fit ruined my experiencd
Company replied
Company details
Written by the company
The leading central reservations & advice service for UK spas. Our easy to use website helps you to quickly find your perfect spa experience combined with our best price guarantee you can be confident of the BEST prices booking with us.
Find your indulgence with SpaSeekers
Written by the company
- Best Price Guarantee on UK wide spa experiences
- Choose from our nationwide selection of spa experiences including: Spa Day & Breaks, Deals & Gift Vouchers
- Spa Gift Vouchers from just £25
- Redeemable UK wide at around 500 locations
- Award winning customer service
- Free impartial advice & booking service
- Specialists in group bookings
- Book online or by phone
- Instant gift vouchers from £25
Contact info
4 Villiers Court, Copse Drive, Meriden Business Park, CV5 9RN, Coventry, United Kingdom
- www.spaseekers.com
4.3
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked a ‘Spa Day’ for our wedding…
I booked a ‘Spa Day’ for our wedding anniversary at Holbrook Manor and it was less than awful, I’ve sent a complaint via email to spaseekers, I had a reply, and nothing since and that was over a month ago, Emily was the person dealing with it, and after several attempts of sending emails to chase up the complaint, Emily still hasn’t got back to me, do not bother with either Holbrook Manor, Wincanton, and I would really not recommend ‘Spaseekers’, a complete joke all round, I can send all correspondence too if you’d like proof of the entire experience, and I’m prepared to go further with this too. You’re welcome
19 July 2026
Reply from SpaSeekers.com
Hi Robert,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your anniversary experience fell so far short of expectations, and we completely understand your frustration.
I can assure you that our support team is working hard behind the scenes to resolve this matter for you. We appreciate your patience while we look into your concerns and are sorry that you have had to chase for an update.
We hope to be able to bring this matter to a satisfactory resolution for you as soon as possible.
Billie @SpaSeekers💜
Booked with ease!
Easy booking process! With sufficient information about the spa venue and facilities. And I could use some of my Tesco vouchers ... even better! Looking forward to my 2 night spa break!
26 August 2026
Reply from SpaSeekers.com
Hi Debbie,
Thank you so much for your lovely review! We’re delighted to hear that you found the booking process easy and had all the information you needed about the spa and its facilities. And even better that you could put your Tesco vouchers to good use!
We hope you had a wonderful and relaxing 2-night spa break ✨
Billie @SpaSeekers💜
Good deals and easy to book
23 August 2026
Reply from SpaSeekers.com
Hi Mrs Morris,
Thank you for your lovely review! We’re so pleased to hear that you found it easy to book and you found a good deal!
We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
Reply from SpaSeekers.com
Hi Kelly,
Thanks for your fab review! We're so glad that you had a wonderful experience and the you enjoyed booking through our website!
We’ll look forward to welcoming you back for the next one! ✨
Billie @SpaSeekers💜
Reply from SpaSeekers.com
Hi Lynne,
Thank you for your lovely review! We’re so pleased to hear that you found it easy to search for and book exactly what you were looking for.
We hope you had a fantastic time and look forward to helping you plan your next spa experience! ✨
Billie @ SpaSeekers💜
I received a very prompt response to my…
I received a very prompt response to my booking but did have to go back a couple of times with particular questions. Answered effectively so thanks to your staff.
23 August 2026
Reply from SpaSeekers.com
Hi Elizabeth,
Thanks for the lovely review! So glad the team could get everything sorted quickly for you.
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
I was having issues with the website…
I was having issues with the website trying to book. I went onto the live chat and was transferred to someone straight away. They booked and sent through all of the information and also allowed me to use a DC :)
25 August 2026
Reply from SpaSeekers.com
Hi LEANNE,
Thank you for your lovely review!
We’re really glad we could step in and help when you were having trouble booking online. It’s great to hear that our live chat team got you sorted straight away and that we could also help you use your Discount.
We really appreciate you taking the time to share your experience, and we hope you have a fantastic time!
Billie @ SpaSeekers💜
Very easy to book
20 August 2026
Reply from SpaSeekers.com
Hi Susan,
We love that you found it easy to secure your spa experience through SpaSeekers.
We hope you had a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Made it easy to search multiple spas…
Made it easy to search multiple spas and book as we booked last minute. Good deals and clearly laid out compared to the spas own official website. Got a great bargain
21 August 2026
Reply from SpaSeekers.com
Hi Van,
Thank you so much for your lovely feedback! We’re delighted to hear that SpaSeekers made it easy for you to compare multiple spas and find a great last-minute deal.
It’s fantastic to know you found the options clearly laid out and easy to navigate, and even better that you managed to grab yourself a bargain! We hope you had a wonderful and relaxing spa day, and we look forward to helping you find another great experience soon!
Billie @SpaSeekers💜
The meal at the restaurant was not as best described.
The meal at the restaurant was disappointing. A restaurant that takes pride in British Asian food only served British food with only one Thai meal with was vegetarian. When I asked if the tofu can be substituted with salmon which was on the menu anyway, they said no. Very little was accommodated for us.
22 August 2026
Reply from SpaSeekers.com
Hi Jam,
Thank you for taking the time to leave your feedback.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can review your feedback with their team.
Thank you again for bringing this to our attention.
Billie @SpaSeekers💜
Spa break
Using this website we found an excellent spa experience near St Paul's Cathedral in London. Great value and a lovely relaxing experience. Easy to book and great comms
28 May 2026
Reply from SpaSeekers.com
Hi Terry,
We love that you found it easy to secure your spa experience through SpaSeekers and that you were able to find a excellent spa!
We hope you had a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Spa treatments full but still booked it!
Allowed us to book a spa when the spa was full. Had to have treatment on check out next day. No other time options. Have called, left message, done online enquiry and still as yet no one has called me back. First time using them and I can’t say I will be using again.
23 August 2026
Reply from SpaSeekers.com
Hi Paul,
Thank you for taking the time to leave your review. We are so sorry to read about your experience and completely understand how frustrating this must have been, especially after travelling.
This certainly isn't the level of service we aim to provide. From what you've described, it appears the spa's availability may not have been updated correctly before accepting live bookings, resulting in a reservation being confirmed when the spa was unfortunately unable to accommodate it. While this is extremely rare, we completely appreciate how disappointing this must have been.
I can see that one of our agents has now worked on this and rearranged your experience for another date. I’m really glad our team were able to get this resolved for you.
Thank you,
Billie @SpaSeekers 💜
Went to the spa for our birthdays
Went to the spa for our birthdays. Fabulous time , lovely spa . Booked again to go for afternoon tea for 2 and spa and treatment end of September. Excellent
18 February 2026
Reply from SpaSeekers.com
Hi Bev,
Thanks for your lovely review!
We're delighted to hear that you had such a fabulous time on your experience that you have booked to go again!
We will be sure to pass on your lovely comments to the venue directly.
Billie @ SpaSeekers 💜
Reply from SpaSeekers.com
Hi Bridget,
Thanks for your lovely review!
We're so pleased to hear you found the booking process easy to use, and that you found some great deals!
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
Great spa break offer
Saw the spa break on an email from spa seekers. Looked on official hotel website too and decided to book the break through spa seekers. Quick and easy to do. Booking is in autumn.
19 August 2026
Reply from SpaSeekers.com
Hi Yvonne,
We love that you found it quick and easy to secure your spa experience through SpaSeekers.
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
So nice to see discounts and offers on…
So nice to see discounts and offers on line recently gives me more options on booking a lovely spa, fantastic service
24 August 2026
Reply from SpaSeekers.com
Hi Marie,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying our discounts and offers and that they’re giving you more options when choosing your perfect spa experience.
Thanks for booking with us, we’ll look forward to welcoming you back for the next one! ✨
Billie @ SpaSeekers💜
Helpful and patient telephone agent
Helpful and patient telephone agent. Made booking simple.
22 August 2026
Reply from SpaSeekers.com
Hello Fidelma,
Thanks for the lovely review! So glad the team could get everything sorted for you.
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Reply from SpaSeekers.com
Hi Sarah,
Thank you for your lovely review!
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can review your lovely comment with their team.
Billie @ SpaSeekers 💜
Easy to book online and good value
23 August 2026
Reply from SpaSeekers.com
Hi Anthony
Thanks for your fab review!
We're so pleased to hear you found the website easy to use and complete your booking!
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
Extremely disappointing
Extremely disappointing. Booked an afternoon slot for a reason & then found out my treatment was booked for 10am. Didn’t make any sense. Had to go to great lengths to rearrange things. The spa itself (Chelsea Harbour Hotel) was like a relic from the 1980’s. Really tired, grubby & pool/showers with dirty. Gross. Layout is very weird as well. Lots of steps. This is a terrible booking system & destination. Shame as was looking forward to a nice day out with a friend & ended up being very stressful.
18 August 2026
Reply from SpaSeekers.com
Hi Sophia,
Thank you for your feedback, we're sorry for the disappontment caused, particularly as you had specifically chosen an afternoon slot and then discovered that your treatment had been booked for 10am. We completely understand how frustrating this must have been, especially when you had made plans around the time you selected.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can review your feedback with their team.
Billie @SpaSeekers💜
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