Spec-Care Ltd Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast repair times, helpful communication, and expert craftsmanship, noting that severely broken glasses are expertly restored to pristine condition. People deeply appreciate the affordable pricing and professional service that successfully brings expensive frames back to life when other local opticians declare them completely unrepairable. However, some customers also noted that the repair service involves mailing items in and waiting a few days for the fully fixed glasses to arrive back home. Consumers indicate that this straightforward postal method provides a convenient and reliable solution for fixing treasured eyewear without complications.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast turnaround times and high-quality... See more

Quality

Customers had positive experiences with quality, expressing deep satisfaction over repairs that made items... See more

Product

Reviewers highlight positive aspects of product restoration, noting that broken frames and arms are... See more

Price

Consumers find price to be positive and consistently report great value. People note being charged... See more

Response time

Clients share satisfaction on response time, highlighting exceptional and very fast turnarounds. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. #3 of 7 best companies in Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(360)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob was a great help over the phone and…

Rob was a great help over the phone and via email. The Lundie loop has been a great success to help my Father’s sight after his stroke. His glasses were fitted with the loop within a couple of days and posted back. Many thanks to all for your help and excellent service. Claire Ellis

5 June 2025
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Customer service, pricing, service/repair, delivery were all exceptional.
Using this service we were quickly able to cost affectively and quickly save money because we did not need to purchase new glasses, thank you soooo much

6 June 2025
Rated 5 out of 5 stars

I was told by my regular optician that…

I was told by my regular optician that my glasses couldn’t be repaired, then I found Spec-Care. They restored my handmade Dita glasses perfectly! The service was excellent, reasonably priced, and the return packaging was great. I’ll definitely be recommending them and will be using them again for another repair. Thank you 🙏

20 May 2025
Rated 5 out of 5 stars

Fantastic service…

Thank you Spec-care fantastic service from start to finish. Not even Specsavers would touch my broken glasses (even though I bought them less than 8 months previously).
HIGHLY RECOMMENDED.

4 April 2025
Rated 5 out of 5 stars

Brilliant service!

Really great service from Spec-Care. My glasses were broken beyond repair but they quickly and efficiently found a replacement frame instead. I am delighted with the result and the company were very nice to deal with. Highly recommend.

14 May 2025
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. A repeat of my experience of a few years ago when Spec- Care was recommended. Repair was done quickly, payment easy, communication by email reassuring, and kept informed of dispatch through DHL and tracking. Have already informed others of this brilliant service.

20 May 2025
Rated 5 out of 5 stars

Absolutely delighted with the repair on…

Absolutely delighted with the repair on my spectacles. I tried everywhere locally and it was too much of a specialist job. Spec care received my glasses mended them in one day and sent them straight back. I’m so impressed with the service I chose gold service and it was well worth the money.

6 May 2025
Rated 5 out of 5 stars

Just brilliant !!!!!

Just brilliant !!!!!! 🤩

Excellent replacement hinge on my much loved Vaurnet ski sun glasses. Thank you all for such a great service !! Well done !!

7 May 2025
Rated 5 out of 5 stars

A very reliable business

Swift response to queries, great value for money, quick service and posting and the reconditioning craftmanship for both polishing and fixing the broken hinge is as good as one can hope. Thank you or your help. It's the second time I'm using Spec-Care service over the years and I'm sure it won't be the last. Overall, a very reliable service

6 April 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Having sent the glasses back and forth for various reasons due to the glasses not taking the ptosis prop. The guys at spec care didn’t hesitate to help and rectify the issues. I PERSONALLY HIGHLY RECOMMEND.

9 April 2025

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