Spec-Care Ltd Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast repair times, helpful communication, and expert craftsmanship, noting that severely broken glasses are expertly restored to pristine condition. People deeply appreciate the affordable pricing and professional service that successfully brings expensive frames back to life when other local opticians declare them completely unrepairable. However, some customers also noted that the repair service involves mailing items in and waiting a few days for the fully fixed glasses to arrive back home. Consumers indicate that this straightforward postal method provides a convenient and reliable solution for fixing treasured eyewear without complications.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast turnaround times and high-quality... See more

Quality

Customers had positive experiences with quality, expressing deep satisfaction over repairs that made items... See more

Product

Reviewers highlight positive aspects of product restoration, noting that broken frames and arms are... See more

Price

Consumers find price to be positive and consistently report great value. People note being charged... See more

Response time

Clients share satisfaction on response time, highlighting exceptional and very fast turnarounds. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more


Company details

  1. #3 of 7 best companies in Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(360)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, sent 4 pairs for repair, they updated the request as I'd picked gold and it wasn't deemed necessary, all 4 set of glasses look brand new. And they were incredibly fast.

2 April 2025
Rated 5 out of 5 stars

Repairing unrepairable glasses.

Sent in pics of broken glasses, immediately received quote back confirming Gold Service would cover repairs. Sent glasses on the Monday had them back on the Friday, same week, delivered by DHL and insured - peace of mind.

Very pleased with the repair and reconditioning of the glasses - haven't stopped wearing them since getting them back. My local opticians said glasses hinges were unrepairable. Spec-Care worked their magic resulting in my £400 prescription glasses being brought back to "like new" in terms of fit and function. Highly recommended.

26 March 2025
Rated 5 out of 5 stars

Excellent service

Extremely pleased with the service I received. I filled in the enquiry form, completed it and sent it back. Received a quote very quickly, price was reasonable so sent off my glasses. Within two days I received my glasses back, mended. Fast efficient service. Job well done. Would highly recommend.

25 March 2025
Rated 5 out of 5 stars

Overall very good

Overall very good - I did have one small problem but it was fixed free of charge although I did have to pay for postage.
Added 03/04/25 - However I have today received a refund for postage so great service and 5 stars

2 April 2025
Rated 5 out of 5 stars

Excellent Service

Excellent Service, quick response from emailed detail of repair required to glasses. Repair only took a few days, saved me a fortune not having to get new glasses. Would definitely recommend.

21 March 2025
Rated 5 out of 5 stars

A brilliant service

A brilliant service.
I managed to break my glasses snapping the left handle. I first noticed just how highly rated Spec-Care are on Trust Pilot so I decided to try the service.
Speedy customer service response requested details on the problem then advised on the cost of repair,
The repair was excellent and the tracking service as I awaited their return was comforting.
I could not be happier to recommend Spec-Care.

18 March 2025
Rated 5 out of 5 stars

Great service

Thank you, a great service, my favourite glasses mended and returned for a good price, really pleased with your service and will be telling all my friends.

6 March 2025
Rated 5 out of 5 stars

A life saver for my broken specs

Excellent. I was very impressed with the whole experience from start to finish. Very efficient service. I would highly recommend Spec-Care and would definitely use again.

5 March 2025
Rated 5 out of 5 stars

Service Above and Beyond

Initial repair was poor, with the glasses arriving back to me more broken than when they left. BUT upon being contacted the company were extremely apologetic and asked me to send them back again. The second repair was then carried out by senior personnel and the glasses returned fully operational. My payment for repair was also refunded in full, so all it actually cost me was the price of sending by special delivery (twice). I held off on review until the situation was resolved and would now recommend the company for glasses repair

8 March 2025
Rated 5 out of 5 stars

Don't despair! Favourite Glasses Can & Will Be Fixed!

Had a pair of Twiggy Aurora glasses from Specsavers which the arm broke off. Glass frame now obsolete & Specsavers said couldn't be repaired even though the lenses were super digital they were not compatible with any other frame. I googled & found this company. Sent photos & received an invoice for work to be undertaken - Gold service. Sent glasses by registered on a Thursday & got back the following Tuesday by DHL which could be tracked. Really pleased with quickness & quality of work. Will be using again for my other glasses. So pleased that I have recommended to my friends & work colleagues.

20 February 2025
Rated 5 out of 5 stars

Excellent service both in terms of the…

Excellent service both in terms of the quality of the repair and the speed of postage. My frames were very expensive so I gave some thought concerning repair versus replacement. I am very pleased that I chose the former. They look as new!

4 February 2025

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