Specsavers Reviews 

2,618
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 595 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff for being exceptionally welcoming, professional, and knowledgeable, making every single visit feel comfortable and reassuring. People deeply appreciate the thorough eye and hearing tests, noting that specialists take plenty of time to explain procedures clearly and address all questions and concerns completely. However, some customers also noted frustrating issues with product quality, such as glasses frames breaking prematurely or receiving incorrect prescriptions. A few reviewers expressed dissatisfaction regarding poor customer support response times and significant communication delays when attempting to resolve these problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that team members are professional, helpful,... See more

Service

Customers consistently note positive experiences with service, frequently praising the professional and... See more

Product

Reviewers mention mixed experiences with their product purchases, as some consumers praised the great... See more

User experience

Users describe positive interactions with user experience, highlighting friendly and efficient staff who make... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly interactions and staff who take... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs. Optometrist and supervisor gave excellent service,... See more

Company replied

Rated 5 out of 5 stars

Richmond Nelson Branch What can I say what a great team of people couldnt fault the service received. I received a call from Julie yesterday morning saying my glasses had arrived in store... See more

Company replied

Rated 5 out of 5 stars

My 4th time at Specsavers Whangarei and it just keeps getting better - easy 5 stars. I was able to reorder my favourite Marc Jacobs SUN RX 10 in black, got both the clear lens and the sunny le... See more

Company replied

Rated 5 out of 5 stars

Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier.... See more

Company replied



Company details


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4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.5

All reviews

(2,618)

589 reviews in the last 12 months

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Rated 5 out of 5 stars

A Satisfying Experience

The staff were very professional and efficient.
The service was impeccable.
The selection of frames was good.
The glasses have dramatically improved my vision.

14 September 2026
Unprompted review
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Reply from Specsavers

Thanks, Peter!

Rated 4 out of 5 stars

Insightful

Specsavers Te Rapa in Te Awa Base

Clear customer interactions, result is practical, evidence-based and insightful.

1 September 2026
Unprompted review
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Reply from Specsavers

Thanks for your feedback!

Rated 5 out of 5 stars

staff were friendly

staff were friendly, helpful and efficient from entering the place, eye test and choosing glasses made it seamless.

24 August 2026
Unprompted review
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Reply from Specsavers

Thanks for the feedback, Tui!

Rated 5 out of 5 stars

Excellent experience

The staff at Specsavers were very professional and helpful. It was easy to get an appointment. The exam was thorough; Olivia explained things very clearly; it was easy to order contact lenses on line.

17 August 2026
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Reply from Specsavers

Hi there, thank you for your fantastic review!

Rated 5 out of 5 stars

Specsavers Queenstown

Specsavers Queenstown,

I had an absolutely wonderful experience at Specsavers, and I would genuinely give the team a 10/10.

Choosing prescription glasses was quite a challenge for me because, beyond comfort and clear vision, I also wanted to find a style that I genuinely loved. Glasses are something I wear every day, so finding the right pair really matters to me.

I was initially assisted by Jordan, and I couldn’t have asked for a better experience. Before my appointment, I had looked online and shortlisted around eight different frames. When I showed Jordan the options I had found, he immediately knew where each one was in the store and brought them all to me. He then gave me thoughtful suggestions about what would suit me best and helped me discover other options that I ended up really loving.

What impressed me most was his knowledge of the different frames and, importantly, the fact that I never felt he was simply trying to sell me something more expensive. He genuinely listened to what I wanted, considered my needs and comfort, and helped me choose something that felt right for me.

After wearing my glasses for almost two months, I was still having some difficulty adapting and felt that something might not be quite right. I returned to the store, and once again Jordan was incredibly helpful and took the time to make further adjustments.

On my next visit, I was assisted by Nikko, and I was equally impressed. Her professionalism, experience and attention to detail were outstanding. With just a few adjustments, she immediately understood what was missing and made the changes I needed to finally achieve what mattered most to me - being able to wear my glasses comfortably every day with clear vision.

Both Jordan and Nikko went above and beyond, and I truly appreciated the care, patience and professionalism they showed throughout the whole process.

10/10 - I would absolutely recommend Jordan to any friend, and Nikko is clearly an extremely experienced and skilled professional. Thank you both for such wonderful service!

9 September 2026
Unprompted review
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Reply from Specsavers

Thank you so much for the great review Deia!

Rated 4 out of 5 stars

I was early for my appointment and…

I was early for my appointment and ended up finishing it just after the time it was supposed to start, their equipment is better than that at the health board.
Big ups for the Timaru team.

4 September 2026
Unprompted review
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Reply from Specsavers

Thanks, Philip!

Rated 2 out of 5 stars

Member of staff obviously doesn’t like…

Member of staff obviously doesn’t like her job . I think I may have been an inconvenience.

29 August 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Cliff, thanks for reaching out. We're so sorry to hear that you had a negative experience in-store, as we take pride in our great customer service! Are you able to send your feedback through our online feedback form here?
https://www.specsavers.com.au/feedback

Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action.

Thanks and take care, The Specsavers Team

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