Specsavers Reviews 

Outstanding customer service. Ordered the incorrect lens and they were refunded promptly. Will not be using anyone else now for my eye care needs.

I had this appointment booked from last June 2025,
so needed to attend and was thoroughly examined and cared for by the optician I saw. Very professional and treated very well

Appointment on time, friendly and competent service

My wife and I have been using Specsavers for many years first in the UK and since 2014
In NZ, always had very good polite, professional service, always make you feel welcome, my wife has had her hearing aid
Tests and hearing aids from Specsavers,
Always been happy with them.

I loved the help I got from my technician she was so lovely I tried glasses on and asked for her honest opinion she was great. I left feeling happy I had purchased the right frames for me.

As I mentioned earlier, that was my first time visiting your clinic in Manukau. I was truly honest when I left that day; I told myself this service that provided by the staff was so amazing. Well-trained and professional staff, from the reception to my final check-up by nurses and doctors, were so kind and treated people with care and respect.

Absolutely amazing made me feel so welcomed

Echo in Newmarket helped me decide on a new pair of glasses. They were professional, friendly and helpful. Had a lovely experience and really apperciated their advice on frames, care and explaining the different types of lenses. Echo was really attentive and welcoming too, great service. I am so happy with my glasses! Thanks Echo!

Thank you!!

Staff were 10/10 Amazing

Patient and complete diagnosis explanations with helpful advice on future expectations.

If you want to go to a Specsavers. Go to the Massey branch. Best experience and customer service I had!
Their staff really understood my need and went the extra mile as opposed to other stores I previously went. Very friendly and professional.
Absolutely recommend these guys!

All the staff were professional and knowledgeable.

As it had been awhile since I'd ordered online I was unable to use the re-order function.
This took additional time to place my order as I had to find my lens boxes to confirm the lens sizes I required.

Expensive but compulsory upgrades. Prices on the website do not match what happens in store

Very understanding knows what’s wrong and took care of me made my anxiety go away once I walked in

Specsavers Palmerston North. I am writing this to inform customers of a hidden policy Specsavers have - the 10 minute cutoff : I have been a customer with Specsavers for over 20 years. I had booked and confirmed my appointment. I live 45 minutes away by car. On the way to my appointment I encountered a delay with stop/go traffic management at a site where electrical work was being done on the side of the road, and on arriving at the shopping centre I had a challenge getting parking. I was 12 minutes late for my appointment. I was told my appointment had been cancelled because they have a 10 minutes late cut off. I needed to book another appointment. I then spoke to the manager, she was not interested in my situation and repeated the message about the 10 minutes cutoff and offered to book another appointment. I asked her where on their website or correspondence a customer is told about the 10 minutes cutoff - her answer was “it’s not stated on our correspondence or website, it has been our policy all along, you need to book another appointment”.

Great products/service

The glasses where fine but the lenses are not ok I ended up going to optic glasses Auckland city . Better quality