Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more
Company replied
I was required to do an eye test as part of a H endorsement review for my licence. Spec savers could see me one hour after requesting a test. Such quick service i never expected. The testing was plea... See more
Company replied
Very busy store. Specialist knows her stuff and encouraged questions and opinions. Left feeling a lot more confident in managing my hearing losses and understanding why and how it can affect my l... See more
Company replied
Company details
- Optician
- Contact lenses supplier
- Glasses store
- Hearing aid repair service
- Hearing Aid Shop
- Sunglasses shop
Information provided by various external sources
Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.
Contact info
United Kingdom
- www.specsavers.com.au
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are very professional in the…
They are very professional in the subject.
7 July 2026
Unprompted review
Reply from Specsavers
Thank you, Ravin!
Great energy & customer service !
Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around !
The salesperson had a skill of picking out glass shapes that compliment my face & features. In the end, I didn’t choose the original pair I thought I liked, and instead purchased one he showed me because I loved it ! Thank you very much Team SS Bentleigh !
13 July 2026
Unprompted review
Reply from Specsavers
Thank you, Chloe!
Very professional at all stages.
19 July 2026
Unprompted review
Reply from Specsavers
Thank you, Crissie!
This is my favourite eye test centre they’re always helpful
The doctor behaved really kind and friendly the staff are very helpful and kind
12 July 2026
Unprompted review
Reply from Specsavers
Thank you, Sema! We're so happy to hear your experience with us was this wonderful!
Reply from Specsavers
Thank you so much, Michael!
Joanne is just so rude to staff and…
Joanne is just so rude to staff and customers. Will certainly think twice before going there again
13 July 2026
Unprompted review
Reply from Specsavers
Hi Michelle, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.
Kind Regards, The Specsavers Team
Locked me in to a subscription and then…
Locked me in to a subscription and then won't allow me to log in and cancel.
7 July 2026
Reply from Specsavers
Hi JE, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.
Kind Regards, The Specsavers Team
Reply from Specsavers
Thank you, Leonard! We truly appreciate it!
Waste of money and time
Waste of money and time. Bought on the two-for-one offer, then found the second frame couldn’t be used by me,both pairs had to be made with my partner’s lenses. Had to buy a separate frame on top, $386 total. The price to fit my own lenses into the spare frame went from around $100 to $160 between visits. Ended up with one usable pair, a frame nobody can use, and two wasted trips.
5 July 2026
Unprompted review
Reply from Specsavers
Hi Bisar, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Specsavers
Good staff working to provide good sight and eye health outcomes.
24 July 2026
Unprompted review
Reply from Specsavers
Thanks for your amazing review!
Reply from Specsavers
Thanks for your amazing review!
Great service at SUGARLAND spec savers…
Great service at SUGARLAND spec savers BUNDABERG staff were friendly and helpful.
25 July 2026
Unprompted review
Reply from Specsavers
Thank you Sandra!
The optometrist (Tee) was amazing and…
The optometrist (Tee) was amazing and really looked after my daughter.
12 July 2026
Unprompted review
Reply from Specsavers
Thanks Kate!
Reply from Specsavers
Thank you Dennis!
Excellent staff with courteous and…
Excellent staff with courteous and respectful to members of the public
25 July 2026
Unprompted review
Reply from Specsavers
Hi Stephen, thanks for the amazing review!
Helen at Spec Savers in Heidelberg is…
Helen at Spec Savers in Heidelberg is just fantastic. Warm, knowledgeable and had great taste in frames. After my optometrist consultation I came out and she had a great selection of frames ready for me to look at.
25 July 2026
Unprompted review
Reply from Specsavers
Hi Rosemary, thanks for the lovely review!
Reply from Specsavers
Hi Evie, thank you for the lovely review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.