Specsavers Reviews 

Had hearing test carried out by specsavers in September 23, had hearing aids fitted the following week which to be honest was a bad fit but was told I would have to persevere, nearly 2 years later my hearing has got considerably worse due to a problem in my left ear, after numerous calls to the Wolverhampton store which always went to answerphone so I left messages and telephone no someone did ring back the day after,and was told I could not have another nhs test for another 12 months, I am a type 1 diabetic for the last 55 years and is known to have bleeds from vessels in the inner ear but basically they didn’t want to know, will I go back in 12months for my next test (DEFINATLEY NOT)

I arrived for my appointment before the time. I asked if there were any delays and was reassured I would be seen on time. After waiting for 20 minutes to be seen I walked out. Enfield Specsavers did not seem that bothered to lose my custom nor any apology for being kept waiting.

Went to my local specsavers with a problem in my right eye, after a very quick test I was sold some reading specs and recommended far sighted specs which I didn’t buy. I was not happy with my sight so went for a second opinion after which I have been referred to west Suffolk hospital as there were two problems evident which if left will jeopardise my sight. This was not picked up so I shall not return to specsavers, thank god for a second opinion.

They have allocated a trainee who cannot even understand English. Absolutely bad service. Don't waste you time and money.

Excellent service at Caterham store today. Very thorough glasses and contact lens check from Sundip Patel with advice and care given. All staff were professional and interested in my requests. I chose a new pair of glasses from a wide range at a reasonable price.

A young lady named Fatima did my hearing test having had one previously at the same branch (Holbeach) I knew what to expect. She was very professional and knowledgeable explaining what she was doing through out.She programed and and fitted my new hearing aids and after four days I and my wife have noticed a big improvement in my involvement now in family gatherings, So thank you Fatima and Specsavers.

Eye test was very cursory. No interest shown in specific requirements eg much close up work, distance from screen or book. I felt as if I was in a cattle market. Zoomed through so another could be tested and then another and so on.
All my pairs of glasses were not ready for collection on the same day - NO TEXT was sent as I had requested as a means of contact.
Previously, I have always been happy with SpecSavers, but would not use the Honiton branch again.

Ear wax removal service poor - pressurised by Audiologist - 4 weeks of olive oil in ear - only worsened the issue. Now probably got an ear infection as well. No after service - staff pleasant but clearly not clear beyond administering the procedure

Cardiff Specsavers. First class experience and service cannot fault the professionals and staff at Cardiff.

So far I’ve been waiting to book an appointment in Welwyn garden city branch since may for August . This store has become very unorganised whereby a year or so ago it was brilliant . Will keep you updated to when I receive an appointment . I have at last received an appointment. Hope it’s not cancelled

Had a hearing test booked at Regus building Farnborough and after 30 minutes wait told that it would be delayed by an hour.
Totally disgusting service

applies to Specsavers Camborne Cornwall

Very helpful optician (Cormack) but Manager had to be pressed to initiate a refund.

Hearing aids ordered. Not really been effective. Lost one and charger damaged while in holiday. Been absolute nightmare trying to order replacement one and new charger. How can giving a business money be so difficult. Think after sales service needs a major overhaul to be effective

Poor Service

today i visited Specsavers for a full eye check and specifically to have my eye pressures checked, as i have recently had laser treatment for high eye pressures.
all the staff were friendly and thoughtful, as i have scoliosis, and therefore find it difficult to use the testing equipment without the use of cushions etc to adjust my height.
The optician particularly was sympathetic to my request to find out my current eye pressures and went out of his way to make sure that the result was an accurate reflection of the current numbers. I cannot thank the staff enough for their ensuring that my visit was comfortable and addressed my needs.
Excellent!

Had hearing test today,very good service and very thorough,all staff were very nice and helpful

I have been waiting for 1 month for a pair of sunglasses I went in good time to get them done in time for holiday and I have now been told its 2 more weeks so in total 6WKS.

First inital apt was on 2 May today is 28 May - I have to wait at least until 9 June to see whats happening with my glasses. I stated the Process on 2 May as I have a holiday booked but have no sunglasses to take with me.

Hendon Sainsburys Specsavers are the worst in communicating I have constantly been chasing for an update and only in the 4 weeks have they contacted me only twice.

I will not be using Specsavers any longer - They shouldn't accept my frame if they cannot fulfil the order. Anyone who is thinking to use this company to glaze their own frames don't use Specsavers they are the worst and you wont get anything in return for over 1.5months but they demand a full payment. Today I have been informed of a partial compensation the amount of time its taken I should be entitled to at least 80%

How helpful and understanding Fatimah the audiologist was at Specsavers Stockport, she was thorough and gave me a 10/10 hearing test, i was happy to accept her advise without hesitation
This was the first hearing aids I have had

On the 22nd of may I was booked in for ear wax removal. After initial consultation the staff member said my ears were clear so they didn’t need syringing. I was charged £25.
At home my husband did hoppi candle therapy for me. Low
and behold a lot of wax came from my right ear.
I contacted spec savers, managed to get my money back.
What is wrong with supposedly trained staff theses days ?
This person thought she could fool me / lie to me.
I hope she’s learned a lesson from her dishonesty and unprofessional conduct!