Spectrum Reviews 12,881

Spectrum offers reliable service. Their apps and website are easy to navigate and when needed, schedule an at-home visit to replace equipment and/or repair cable lines. The technician (Jonny) that came to my home was a confident, experienced professional that resolved my issue quickly.

When you call spectrum for service they answer the phone with their first name and tell you the state in the US they're located in. I am done doing business with companies that don't have domestic customer service they are a great company great employees love this place.

Technicians did not show - did not call - wasted an entire Friday night waiting on someone who NEVER showed or communicated with me. They rescheduled and when the technician finally arrived, just as I suspected, they told me “everything is fine on our end…” yet, I still have to turn off my WiFi on my phone to browse or even text message, My tvs still lag, and my laptop has to be connected to my phones hotspot half the time. The MINUTE another carrier is in my neighborhood I will switch! Dealing with spectrum is the absolute worst experience in customer service!

The technician was on time did all of the proper checks and was wonderful to work with.

The technician was friendly and knowledgeable. He found the issue quickly and explained what it was. We were up and running in 15 minutes.

Ease of setting up installation appointment, technician arrived on time. Friendly and professional service. Thank you!

Other than having to wait 3 days for appointment, it was great. He was on time and professional, knowledgeable and fast.

Having good technicians is the best

The technician was that repaired my service was top shelf, HOWEVER, the line burial crew was the worst and most unprofessional ever! Spectrum must have contracted the cheapest laborers ever! Previous crews have been great, but I guess times are tough. They dug up my yard with a ditch witch and did not put the grass back properly or flatten everything back out. It had rained the day beforehand and so they dug out several spots in my rock driveway and in my yard of beautiful Bermuda turf that I have spent years working on!! He said , in half understandable English, that the yard would be back to normal in a couple of weeks and it took everything in me not to chew him out! I had to spend an hour stomping and smoothing out the lawn erupting trail they left and then drive back and forth down the driveway to flatten the mounds of dirt and grass they were too lazy to take care of. Of all the times I have had lines buried in my adult life, I have never seen such shoddy and lazy work or workers. Deport them immediately!! They tried to dig through my French drains after I told them they couldn’t, as if they didn’t believe me! How disrespectful! I had to yell at the guy to stop before I ended up hold Spectrum liable for the damages to my drainage. Those boys were the worst and I was soo kind to them despite being completely dissatisfied!

Everybody from customer service to the technicians are all awesome. I love this company in general. I have never had a problem with spectrum. Everything was awesome now the app. Well, I am not really very technical. So the app is a little difficult for me it's easier for me with humans

System sucks. Lost connection many times during day

Prompt service, great professionalism by repair tech. Excellent customer service from start to finish.

You resolved the issues on your end and gave helpful suggestions towards a final resulation

The Technician was knowledgeable and explained what was wrong. He replaced my cable box and tested it and he explained different ways to us the remote.

Spectrum never fails me. They stood in the pouring rain replacing outside box and added tags to identify the cables. Thank you

Spectrum's technician was right on time. He was very proficient and explained everything. Gave helpful advice for the future as well.

They only rate a star above bright speed. I live in Warrenton Mo. It’s not a large city, it’s not rich. But if you say you can bring service out to our area, it should be as good as the Town & County or Ladue. We pay the same price right?!
The service is spotty. Even technicians will say off record we know we have issues. I have a console that tells me every time the service goes out.
But it’s not hard to tell when that’s happening because anything connected to WiFi goes out.
If you’re looking for internet and can get fiber (Gateway), pay a LITTLE more and get vastly greater speeds and reliability. I’m done as soon as another company comes out. They should have went bankrupt. We deserve better!

Great service, friendly and professional. Knew his stuff!