Spectrum Reviews 

The tech, named Curt, was excellent. Spent over an hour working on every aspect a tech could possibly do. He seemed to have a better understanding of the problem than anyone who has worked in my home.My tv and internet are running faster now than ever before. Gary H.

The technicians that came to the house were excellent

I was having reception issues for a while and then one morning I was unable to connect to internet at all. After many attempts and with guidance from the chat line and then speaking live to an individual, a technician was dispatched and arrived promptly; he was very knowledgeable and professional and resolved the issue. I am very satisfied with the response.

The Technician was very professional and fixed my issue completely. He was thorough, knowledgable and explained the issue so I understood why I was having disruptions. He completed testing and made sure my internet connection was good before leaving. GREAT TECHNICIAN. Thank you!!!

Extremely frustrating experience with Spectrum Mobile. Their app allows customers to pay off the entire remaining device balance with a single button, without any confirmation screen asking whether you really want to proceed. No "Are you sure?" No second confirmation. One accidental tap, and the full device balance is charged immediately.

This is a terrible payment design, especially when dealing with large amounts of money. Customers should be given a clear warning and an opportunity to confirm before such a significant payment is processed.

I contacted Spectrum after the payment went through, but the experience has left me extremely disappointed. A company handling customers' money should have basic safeguards in place to prevent accidental payments.

Spectrum is a great company. Their Customer Service is the best. I lost my phone, Internet, and television services all at once and had no idea what could have happened. Once I had Spectrum scheduled to come out they did a phenomenal job and got all my services up and running. They told me what to look for. Should it happen again. My technician was very professional, thorough, and friendly. I would highly recommend Spectrum because their services and customer service is awesome.

The technician provided the best service ever!

Great deal ans excellent servive for Onternet service. I decide to take the promotion with my cellphone because that hepl me with budget .

We had an issue with our internet connection dropping for the past few months. We bought a new wifi router thinking that would solve and it did not. We called charter to get an apt. And on a sunday, they had a technician out to our house within an hour. Eric was our technician and he was kind, respectful and even showed my son who has autism how to connect the new modem inwith the wires and explained step by step what he was doing. He showed true compassion and care for our home and our internet issues. I am very pleased with the way Eric fixed our issues. He was an amazing technician to be called out at 5 pm on a sunday! Thank you charter and Eric! Appreciate you more than you know.

My transition to Spectrum was very easy! No frustration at all. The representatives were so knowledgeable and friendly! I sooo hope customer support reps are just as helpful and kind. The price plans are absolutely affordable! And there’s a great 1-year promotion right now! I am very satisfied with my decision to come to Spectrum!

Do your investigation before switching to another service that appear to be cheaper because the low cost will not last . Trust me you pay for what service you receive!

The lady that helped us was very friendly knowledgeable.She was upbeat.She never seemed to judge book by his character and help us to the fullest wonderful

CSR-Malik was excellent @the Mentor,Oh location. Very patient and knowledgeable of plans, services. I would recommend people to see him.

Spectrum sent out a technician for an issue totally unrelated to what the problem or request was. He called his supervisor and he was rude and did not care about our original request and we have not heard back from anyone at spectrum. So was our originally call closed without a follow through even though it has not been resolved. We don't know we haven't heard from anyone except to fill out a review which I was very happy to do. Bad customer service and no solution.

Spectrum asked for additional details so I am posted that information here:

The primary purpose of our service request is proactive safety. The Spectrum utility box that houses the internet and service cables is located at the base of our driveway. Because the driveway extends past the box, delivery drivers and visitors frequently have close calls when maneuvering or backing out, creating a significant risk that the box will be struck, damaged, and cause a service outage.
Before scheduling an appointment, we spoke with a Spectrum field crew working on our street. They agreed with our safety concern and explicitly recommended that we call customer service to request that the pedestal box be removed and the lines buried underground.
We followed their advice and submitted a formal request on October 28. Shortly after, we received an official confirmation email titled, "Burying your cable underground: what to expect," which outlined the exact process.
However, the execution on October 29 was completely mishandled:
• Incorrect Dispatch: The technician who arrived stated he was only dispatched to troubleshoot our active internet connection, entirely missing the purpose of the appointment.
• Unprofessional Supervisor Behavior: When the technician called his supervisor to clarify the request, the supervisor was openly rude and dismissive. Overhearing the conversation, the supervisor expressed frustration in an irritated tone, asking if the box had already been run over or damaged, rather than addressing a clear hazard.
• Zero Follow-Up: Since that visit, we have received no communication from Spectrum.
We are left entirely in the dark. We need a supervisor from the construction or underground routing department to contact us to confirm if this safety issue is being addressed, or if our ticket was prematurely closed without resolution.

I’m new to Alabama and never heard of Spectrum but, Spectrum contacted me and made the entire process simple with a full description of services and promotions. The technician Spectrum sent out made installation seamless.

Great customer service and friendly staff.

They make the whole process of transferring or buying new phones seamless! Activation was a breeze! I appreciate the communication throughout the process. I’m definitely a loyal spectrum mobile/internet customer!

Punctual and efficient , good work

The tech,Apolinar, was working hard to solve our problems. It seems as though he left "no stone unturned". He was a pleasure to work with.

Number 1 top worst company every single one of the people working at this company are rude and unprofessional