Spectrum Reviews 

From AT&T After 15+ Years to Spectrum — One of the Best Decisions I’ve Made!

After being a loyal AT&T home internet customer for over 15 years, I finally decided it was time for a change. For the last 2–3 years, my internet speeds had been absolutely terrible, and I was constantly dealing with a service that simply wasn’t meeting my household’s needs.

I’ll admit, I was extremely hesitant about switching to Spectrum because of all the negative reviews I had read. But honestly, making this switch has been one of the best decisions I’ve made!

The entire process was surprisingly easy. When I logged into the Spectrum website, everything was clearly laid out. I was able to review my options, accept my offer, and schedule my installation appointment without having to call anyone or speak to a representative. Everything was straightforward.

Within 3–4 business days, my technician arrived on time and got my service activated very quickly.

My installation did require a second appointment because they needed to run a new line and bury the cable underground in my area. However, what really impressed me was that Spectrum made arrangements to provide temporary internet service from a nearby home while I waited for the permanent line to be installed.

That meant I didn’t have to go without internet during those additional three days!

And honestly, those three days were enough to convince me that I had made the right decision. My son is a big gamer, so having reliable internet and good speeds is extremely important in our household. Even during the temporary setup, we were already impressed with the service.

Once the permanent installation was completed, everything continued working beautifully. I’ve now had Spectrum for about a week and a half, and I haven’t experienced any issues.

The biggest difference? I went from 100 Mbps with my previous provider to 1,000 Mbps with Spectrum!

Even my son keeps telling me how amazing the internet is, and coming from a household with a serious gamer, that’s saying something! 😂

I know every experience is different, but I can honestly say that mine has been excellent so far. From the easy online signup to the technicians, installation process, temporary service, and internet performance, Spectrum has exceeded my expectations.

I was nervous about making the switch, but I wish I had done it sooner. So far, I’m one extremely satisfied customer!

Easy and fun experience

After nearly a decade as a personal Spectrum customer-and several decades of business relationships with the company-I expected meaningful assistance when I needed reliable cellular service abroad. Instead, I encountered an inflexible policy and an escalation process that provided no actual escalation.

I purchased an expensive, four-figure iPhone 18 Pro through Spectrum Mobile. While in Mallorca for an extended stay, I discovered that its carrier lock prevented me from activating a local Spanish eSIM from Orange or Movistar.

That matters because, during an earlier visit to Spain, Spectrum's international coverage left me without cellular service in an unfamiliar small town at night. I found that experience frightening and potentially dangerous. A Spectrum representative later advised me to use a local Orange or Movistar eSIM for more reliable service.

Spectrum now says that I must both pay off the device completely and wait until it has been active for 60 days-November 18 in my case-before it can be unlocked. I offered to pay the remaining balance immediately, but Spectrum still refused to authorize an immediate unlock.

An unlock ticket was opened on October 30. On October 31, I received an automated email saying the request had been "completed," but the phone remains SIM-locked.

I escalated the matter repeatedly and contacted Charter CEO Chris Winfrey and other executives. The escalation representative repeated the same policy, later contacted me again without offering a different solution, and declined my request for a referral to someone in management with decision-making authority.

I understand that Spectrum publishes its unlocking requirements. I am not claiming that the policy is illegal. My complaint is that Spectrum refused to exercise meaningful judgment for a longstanding, verifiable customer willing to pay off the device, even after I explained the safety and reliability concerns.

An escalation department that cannot reconsider, resolve, or escalate a problem is simply another layer of scripted customer service.

I am requesting an immediate unlock upon full payment and written confirmation of the phone's actual unlock status. Prospective customers should carefully consider Spectrum's unlocking restrictions before purchasing a phone through the company. Buying an unlocked device directly from the manufacturer may provide considerably more flexibility.

After decades of loyalty, this experience has seriously damaged my confidence in Spectrum.

Mr Keeble was amazing at his job, very polite and respectful. He was able to install everything quickly and effectively, even though he had to fight some bushes to do so.

The actual service is okay (not good) but it's not worth it because spectrum constantly calls and sends representatives to my apartment with "new deals" and "bundles" and "more ways to save money", so often that it's practically harassment at this point. They call 3 times a week, minimum, with these new "offers", and they've sent 2 different people to knock on our apartment door and pester us in just 5 months living here. And if you're late on a payment, forget about ever knowing peace again. If you're late on a payment they WILL call you 3-5 times every single day until you're caught up, weekends included. Their automatic dialing system has called me at 9pm, midnight, 3 am, and other ridiculous times, repeatedly. There's no way to opt out of the CONSTANT pestering. I've had to set 15 different phone numbers from spectrum to go straight to voicemail because I'm so tired of it ringing in the middle of the night.

The internet service is fine-ish. It goes down most nights around 2-3 am, signal is kind of spotty but not terrible, it gets the job done for the price I guess, but it really struggles with more than 3 devices at any time. The phone service is possibly the worst carrier I've ever used, even more so than verizon, and in an area with supposedly great coverage I can hardly ever make or receive calls with it, and I would never have it as my primary phone carrier (it's just used in a backup/work phone).

If there was any other affordable internet provider in my entire area I would switch today. They make everything so complicated and frustrating, and they can never just leave well enough alone.

Friendly, helpful customer service, quick and easy process to complete switch

Store sales rep did not clarify why my new promo internet service plan would cost an extra $10/mo. I had to contact online support to resolve it.

Mark, the Spectrum technician was absolutely extremely knowledgeable. Patient kind able to explain my concerns.

Took 3 tries and wasted over 5 hours of my time to finally get it installed then the guy that did it didn't speak english....good guy, hard worker....but couldn't answer questions or explain anything about how to use anything after he set it up first attempt guy was running 2 hrs behind...rescheduled then tech showed up to tell me they'd have to drive back to the shop to get my router (1hr round trip) rescheduled because I had stuff to do...Last guy showed and it took 2 1/2 hrs to get it done

No accountant ability.. I pay for insurance on my mobile phones 5 of them, file a claim with assurant five days later still no phone call spectrum, they say it's not their problem. really! Nothing they can do!

The first guy didn't really talk to me about set up or what was going on with the cable until the supervisor came to house and he told me about everything that was going on

The tech was patient, professional, polite, and prompt!!!

So far my experience is good. I haven't had any problems with service. The service and price was great. I would recommend the service to anyone.. thanks.

i hate spectrum. They have harassed me for 4 years calling my number for someone else. i have spoken to supervisors 6 different times and they send me a text and i verify it. They say this is needed to remove my number but it’s never removed. A representative calls me every month sometimes multiple times per month when i say they have the wrong number they call me a liar. i tell them not to call back and they curse at me using f bomb saying we have rights to call u and we will everyday until your bill is paid in full. I don’t have a bill. most representatives will not allow me to speak with a supervisor because i don’t know the billing address and that’s because i don’t have a bill. the person they are looking for used to have my phone 5 years ago i guess. this is now harrassment and i don’t see how spectrum is even in business with all their many complaints. charges needs to be brought on

The technician was quite knowledgeable. It didn’t it took him a little while, but not ours and that was nice and I got my TV working great Internet and everything was wonderful.

I wanted to leave zero stars but I can't seem to figure that out. I paid my Spectrum bill over the phone. The amount was taken out of my account twice. I called the next day and they told me it was an error that would be fixed in 24-48 hours. I called back 72 hours later because surprise surprise it wasn't fixed. Now they're saying it's 3-5 days. Must be nice to work at Spectrum and not live paycheck to paycheck where you can do without your money for that long.

Great price, actually human who was respectful and helpful

Activating my service was quickly done by the tech.

The technician was extremely professional with strong interpersonal skills, such as being respectful and responsive to my many questions.