Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door wher... See more
Company replied
My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left t... See more
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
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Company details
- #6 of 8 best companies in Tool rental service
- #9 of 11 best companies in Building equipment hire service
- #3 of 5 best companies in Construction machine rental service
- #13 of 13 best companies in Construction Machinery and Equipment
- #12 of 14 best companies in Plant and Machinery Hire
- #95 of 95 best companies in Tool shop
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.0
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Amey Rail
Speedy service is good, for deliveries & collections, but they need to work on their responses to e-mail queries and information
thanks
Sandy
18 November 2024
Reply from Speedy Hire
Good Afternoon Sandy
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. I would like to apologise that the communication wasn't great on this occasion. I can certainly pass the feedback on directly to the relevant team to improve our service going forward.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Rented a 6M work platform I have no way…
Rented a 6M work platform I have no way to pick up so I paid for delivery when finished phoned up for them to collect it to find out I have to pay for them to collect as well I was furious nobody had explained this as would have looked elsewhere
12 November 2024
Reply from Speedy Hire
Good Afternoon Dave.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you were not happy regarding the collection charges. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
I can confirm that looking into this further i can see you made an online web order. During the checkout process it is listed that collection charges are applicable if required. It is also stated in your email confirmation.
I have sent you an email to show you exactly where these are stated. We do apologise if you feel as though these were not made clear enough; your comments will be sent to the relevant department for feedback.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
The hard working team that helped with…
The hard working team that helped with all my needs . Was a quick fast service with no problems
10 November 2024
Reply from Speedy Hire
Good Afternoon Ziggy.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Vibration plate delivered on time and…
Vibration plate delivered on time and picked up at agreed time. The plant worked properly and did the job.
9 November 2024
Reply from Speedy Hire
Good Afternoon Andy,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Equipment was in well maintained…
Equipment was in well maintained condition. Delivery drivers both very helpful.
Despite delivery being late afternoon on day 1 and equipment being off hired 1st thing on day 8, eight whole days hire was charged.
Delivery / collection charges expensive £25 each way despite depot being 4 miles from site
7 November 2024
Reply from Speedy Hire
Good Morning,
Thank you for your review, your feedback is important to us.
We are happy to hear the equipment was in order and our delivery drivers were helpful. However, it is disappointing to hear you were not fully satisfied due to being charged for a full day hire despite the kit being delivered late and also, the transport costs.
I can confirm the matter will be investigated with the relevant parties.
In terms of transport costs, unfortunately we do have standard charges despite the distance and for access equipment that charge is £25. Collection charges will always match the delivery cost which I understand you find this expensive. I will use this as feedback to the relevant department.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Poor experience
Poor experience. Delivered a broken wacker plate, then replaced it with one without fuel. Still tried to charge me for the missing fuel. They even took money out of my deposit for the collection even though I had chosen this on the website which they then denied.
Hiding charges from customers is the reason for my compliant. The additional charge was not clear otherwise I would have paid it rather than trying to lift heavy machinery into the boot of a car.
I have had 2 missed calls that I was unable to pick up as I was in meetings at work. I assume that is what you call a resolution or your branch has misled you.
6 November 2024
Reply from Speedy Hire
Good Morning Andrew,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had a poor experience with us on this occasion.
Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
I can confirm that all collection charges will always match the delivery fee regardless. The charge will not be listed when you order (in case you wished to return to the Depot for free) but there is a notification to advise all customers of this on the checkout page.
Upon further investigation, the depot has informed us that a resolution was made accordingly. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Let down by Speedyhire Heathrow
Order No 6008-2012533
I recently hired a ladder from the Heathrow branch of Speedy Hire, due to collect it on Thursday, 21st November. On 17th November, I emailed the branch to ask if it would be possible to extend the hire and collect the ladder on 20th November instead. I received a response from "Gary" confirming this was fine.
Based on this confirmation, I arranged for a crew to start work at a nearby hotel at 6pm on the 20th. The ladder was essential for rigging at a charity ball, an event I volunteer as an AV lead for.
I arrived at the depot at 4pm on the 20th after driving down from Glasgow, only to be informed that the ladder had been seen in the warehouse but was hired out to someone else. There was no suitable alternative available. I was told Acton had one in stock, and they could send a driver to collect it. I explained that the crew was scheduled to begin at 6pm, and without the ladder, no work could take place. I also asked if it could be delivered to the venue directly to save time. I left believing this was understood and that Speedy would resolve the issue promptly.
By 8pm, the ladder still hadn’t arrived. I tried phoning the branch repeatedly between 8pm and 9pm, but nobody answered. Finally, at 9pm, I got through to someone who informed me that the driver had only just left to collect the ladder from Acton and that I likely wouldn’t receive it before 10pm. This left me with no choice but to send the crew home, paying them their full agreed rate for the 6pm-10pm call time despite no work being done.
The ladder finally arrived at 10:45pm—far too late to salvage the situation. I then had to hire additional crew and pay for the same team to return the next morning to catch up on the hours lost. These extra costs had to be taken out of the funds raised for the charity event, which was deeply upsetting given the purpose of the event.
This entire experience was extremely disappointing. Despite clear communication and confirmation ahead of time, the failure to deliver as promised caused significant disruption, wasted time, and unnecessary financial loss. I will not be using Speedy Hire again and cannot recommend them to anyone needing reliable service.
20 November 2024
Reply from Speedy Hire
Good Morning John,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your equipment in time after requesting an earlier collection. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please note that this is being investigated with the relevant parties. We will be in contact directly.
If there is anything else that we can assist you with in the meantime, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Really Great Customer service from Dean…
Really Great Customer service from Dean and Mark - Galashiels branch. Equipment worked great and the advice they gave for the job was spot on too. Really impressed would use again
4 November 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Great Customer service and equipment quality were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Disgraceful service
Disgraceful service. Didn’t turn up on required time/date , rescheduled for following week & they did the same again.
Very unprofessional
25 November 2024
Unprompted review
Reply from Speedy Hire
Good Morning Stephen,
Thank you for your review, your feedback is important to us. We are very disappointed to hear that you did not receive your equipment on time as scheduled. Please accept our sincere apologies.
Unfortunately I have searched the system with your name as per the review and cannot see a linked hire. Can you please contact our team immediately with your order confirmation, name on the account or please provide us with your telephone number so we can discuss this further.
Please contact us on customerservices@speedyhire.com or
0345 609 9998
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Afternoon Keith,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
York branch shocking
York branch shocking
2 bad experiences at the York branch
1.Hired a small breaker from them they gave me sds drill with no breaker option I didn’t realise until I got it back to site
2 different occasion they supplied me with a breaker with chisel bits that didn’t fit the gun they supplied me !
18 November 2024
Unprompted review
Reply from Speedy Hire
Good Afternoon Adam,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had bad experiences at the York branch on two separate occasions. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow a little time for my team to further investigate the situation. if you could contact us with a contract number so we have further information to investigate correctly.
Please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Clear instructions and address was…
Clear instructions and address was given. You tried to deliver to a pub down the road and claimed the site was closed.
Never actually received my product.
7 November 2024
Reply from Speedy Hire
Good Morning
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you
have not had a good experience with us Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, the depot has informed us that they did try to deliver to the address provided, you would have received notification that your delivery was on route to be delivered, apologies if this was not made clear at the time.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Very helpful and pleasant staff at the…
Very helpful and pleasant staff at the Newcastle Branch. Reasonable prices. Great equipment. Excellent service all round.
5 November 2024
Reply from Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Services and our Newcastle branch where met Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Faulty equipment and terrible communication
Faulty tile lifter delivered which caused delays on site whilst it was swapped out.
Collection dates and contact names ignored. Collection attempted on days that weren't specified and when people weren't on site.
Depot does not answer phone, return calls or reply to emails so cannot speak to a human being to arrange a collection at an appropriate time.
Not impressed at all with the service and will avoid using going forward.
4 November 2024
Reply from Speedy Hire
Good Morning.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have received a poor service. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
We have recently tried to contact you several times to discuss this review but have been unsuccessful. If someone could please return our calls so we can try and rectify any issues for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
I hired a percussion drill and drill…
I hired a percussion drill and drill bit. The shop did not have a selection of sizes of drill bits available. The drill was 110v and the transformer hire, reqd was not intuitive on the online hire pages. The deposit was immediately taken as was the payment, however, a number of days passed before the deposit was repaid into my account.
2 November 2024
Reply from Speedy Hire
Good Morning Gordon,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have not had a positive experience ordering with us. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
if you would like to discuss further please contact us on customerfeedback@speedyservices.com
Kind Regards
Customer Service Team
Order accepted for goods not available
Order accepted for goods not available. Wasted trip to collect!
Three phone calls before refund was received....
Very dissapointed
2 November 2024
Reply from Speedy Hire
Good Morning Jayne,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had a negative experience ordering with us Please accept our sincere apologies.
Upon further investigation, the depot has informed us that you had placed the order on a Saturday when we are not open, we operate Monday - Friday. any orders that are placed between this period will be actioned Monday morning, when you place the order it is not a binding contract until the supplying depot has confirmed when they can deliver the item, you would have been made aware of this on your email.
they have also informed us that when you turned up to collect the item the depot had advised that this was not in stock and explained the procedure, it was relayed back to the depot that the item was not suitable for the job you where doing and was then cancelled. the refund was immediately processed but as standard the refund process does take 3 working days to return to your bank.
We hope that you are satisfied with this resolution. please accept our apologies if this was not the resolution you would have liked
If there is anything else that we can assist you with, please do not hesitate to contact us on customerfeedback@speedyservices.com
A very professional and efficient service
I easily made my order for a carpet cleaner on-line and when I arrived to collect it I was shown how to use it and that it was in good order.
A very professional service and I will order from Speedy Hire again in the future.
Thank you
28 October 2024
Reply from Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our easy ordering system and services were met 😊
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Efficient friendly service
When I arrived the gear was neatly laid out ready and the staff really supported my needs with flexible return timing. Return was quick and easy helped by the good parking arrangement. One minor improvement could be made with a sign visible from the road to help customers with trailers make the turn.
26 October 2024
Reply from Speedy Hire
Good afternoon Paul,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our kit and services were met 😃
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Morning Carl,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our great services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
The service of the counter staff was…
The service of the counter staff was brilliant,
Very helpful and polite
Order number CN 4003 2033009
12 November 2024
Unprompted review
Reply from Speedy Hire
Good Morning Keith,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our services were met.
if you could please provide your order number and then your comments can be shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team
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