Speedy Hire Reviews 2,188

Placed an order to hire equipment and I had to call to find out when it was going to be delivered. Got given a new order number, put through to Leeds who said they don’t have any in stock and neither does the company.

I’ve had to order through B&Q, which hire the equipment through Speedy Hire. I placed my order on Tuesday and then on Wednesday I was told Friday is the earliest delivery. What happened to the “Speedy” delivery??

I’m now trying to find out what time the 4 hour slot is on Friday but they won’t tell me because they “can’t until the day” which is really inconvenient. I hate being messed around and having my time off work being wasted going backwards and forwards for what really should be a straight forward delivery.

The Leeds branch staff were really pleasant - I cannot fault them, but the general organisation of this company is just shocking.

I hired a turf cutter and rotavator for a weekend from Speedy Hire using B&Q's platform. Speedy Hire delivered the machines with minimal petrol (despite promising that petrol was included) so I had to go to the garage to buy more. When the weekend was over, Speedy Hire didn't collect the equipment on Monday as promised, and didn't even contact me to tell me what was going on. It took a phone call to customer services, then following up with a formal complaint, to get them to pick up the equipment. They left it at my house for more than a week longer than originally promised! What a chaotic, annoying experience.

I ordered a floor sander from B&Q, they use Speedy Hire who should have contacted me 24hrs before delivery, which they didnt. I contacted then only to be told my delivery had been put back 2 days. I again contacted Speedy hire and was told the delivery would be made between 0800hrs and 1000hrs, it wasnt, I contacted them again only be told delivery would now be between 1300hrs and 1600hrs, it wasnt. When i contacted them again, I was told they could deliver until 07/04/26. I contacted B&Q and cancelled the order. DONT USE EITHER OF THEM i gave them one star because I couldnt give them ZERO stars.

Lack of transparency on charges and charge you an additional 21£ for pickup that they don’t disclose. It’s deducted from your 100£ refundable deposit.

Edit: Speedy Hire response showcases yet again that they do not take responsibility for their lack of transparancy regarding pricing. Sharing below the breakdown they share when confirming the offer. As you can see, it says 100GBP refundable deposit and a charge for delivery, therefore I find it hard to believe that this clearly describes an additional 21GBP will be removed for returning the machine via their service.

Total Hire Value EX VAT £70.66
Total Speedy Shield £7.07
Fuel Charge £3.80
Delivery £17.50
VAT £19.81
Sub-total £118.84
Refundable deposit £100.00

Telephoned to ask what the price of hire is for a cement mixer at 4:30pm. Spent last half hour of my working day phoning. I was requested to additionally, go online and set up/create an online account, verifiy with email, QR code to submit drivers licence as proof of ID, completed account form, completed email with ID, Speedy Hire confirm receipt of everything, advisor on phone explains they don't have access to email at their end, emails have to go to a Manager for a Manager to divvy up all the emails between employees for them to even begin looking for a cement mixer. I asked when I could find out A) how much weekly hire is and B) how much delivery charge is for drop-off and collection. Advisor advises someone will email back one day, some day, but unsure which day. I commented that it's hardly 'speedy'. Advisor advises me I've received my first warning for termination of the call altogether. Needless to say, we got the information from a competitor within 3 minutes and hired from them instead. Sort yourselves out please.

A bit of an odd experience with Speedy Hire, and as they were recommended by B&Q I trusted the B&Q referral which was a mistake. I am going to contact B&Q and complan too as they need to know its impacting B&Q's reputation as well.

Some context on this hire, I went to SH website after B&Q recommended them and ordered an aluminium ladder for a weeks rental. The online order process seemed straightforward and I booked the delivery date for a few weeks out for the order date.

On the date of delivery it got to around 1pm and no emails, messages or confirmation the delivery was on its way so I called the SH support line and was told the Northampton depo was going to deliver it and to call them direct.

I called the Northampton depo and was told the ladder had not been delivered to them and it might be in tomorrow and to call back. I said I have a trade booked in to use the ladder and if it does not arrive they can't do the work and I pre-paid them for the work and can't cancel. The person at the Northampton depo said they would check and call me back that day but no call arrived. The next day I called again at 11am and was told the ladder had just arrived they were waiting for a driver to deliver it to me and would be delivered around 1pm so technically a day and a half lost already from the weeks rental. The Northampton depo said the rental only starts when it arrives not good as my trade can't stay and extra 2 days to make up for the late delivery.

The ladder arrived that day so no real issue well other than I'd lost a day and half on the schedule.

Now this is where the fun and games starts... I paid
Total Hire Value EX VAT £52.84 Total Speedy Shield £5.28 Delivery £25.00 VAT £16.62 Sub-total £99.74 Refundable deposit £86.65 You pay today £186.39

So after the ladder was collected and returned on time now issues I assumed the Refundable deposit £86.65 would be paid back after 3/5 days. I checked and no deposit returned so I called the Northampton depo to be told there was a discrepancy between what the Speedy Hire website had charged me and what they (The depo) charge? I explained what I was charged and was asked to send my web order receipt so the depo could check it. Nothing for a few days so than called again and was assured this would be investigated and resolved. A few days went by no call back or updates so I called again and was told it is being assessed by management and I would hear something soon.

After thinking this is going nowhere I called the Speedy Hire head office and the accounts team I explained what had happened and was assured they would contact the depo and have my deposit returned. Again a few days passed no calls or emails so i called the depo again, similar information its with management and then after three more attempts I was told a payment had been made on the card. 5 days later no refund so I called my credit card company to check and nothing.

After several more attempts of calling Northampton depo and being told the same thing with no refund arriving I had to raise a section 75 claim with the credit card company to get my deposit back.

As an IT architect, I suspect this is an IT logistics issue where the overarching sales system Speedy Hire's website and backend account systems, retail workflow and local depo's systems are not aligned and linked to provide a frictionless service to customers who order via the Speedy Hire website.

What could be a great service is failing due to customer experience, poor IT and business process workflow.

To be honest the amount of time i spent and my hourly IT consultancy rate (4 hours over different days trying to sort this) and trying to get my £86.65 deposit back is probably not worth the aggravation. But I wonder how many customers just walk away without getting their deposits back? And is this even legal?

The team at Northampton who I spoke to on calls where trying their best to sort this but could not, so something is very broken with Speedy Hire. Will I use them again or trust B&Q when that say use and recommend partners, absolutley No!

Wat a nightmare of a place , cowboy staff , lies upon lies , extra charges, then having to wait 3/4 working days for deposit back , I would strongly advise everyone to stay well clear of this place

Terrible, absolutely terrible. The West London branch is one of the worst depots I’ve had to deal with. I can never get hold of anyone and end up being left on hold for over 10 minutes.

When equipment is due to be collected, there’s never a clear ETA, and even when a date is provided, it’s rarely followed through. As a result, the lads on site are left waiting and working overtime unnecessarily.

In contrast, the Kings Cross depot has been extremely helpful especially Matt, who has gone out of his way to arrange off-hiring equipment, even from other depots. Going forward, I’ll be avoiding the West London depot and contacting Kings Cross instead, as they’ve proven far more reliable for handling off-hires in the NW London area.

We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advice and to make sure we were able to take delivery of the vacuum after we failed to get it into our car. Their help was really appreciated.

Twice now I’ve ordered and speedy have not delivered what I’ve hired.
They’ve not kept in touch although their email says they will.
I ordered through 3 separate companies who use speedy to deliver (if I’d known after the first company I wouldn’t have ordered from anymore that use this company).
They just do not respond, nor deliver! So much for being “speedy” avoid avoid avoid. Wasted so much time and money!

I can only repeat what i said on another review site;
I know times have changed since the days I used hire centres regularly, but I was really taken aback by the customer service I received. The staff acted in a very professional way while at the same time being helpful, informative and cheerful.
The whole experience, from wording on the Internet through collection and return was a pleasure.
While queuing I saw that your staff were treating everybody the same, nothing was too much trouble.
Equipment was in good condition and a reasonable price.
Well done Speedy!

Collection Driver was extremely cheeky when collecting. When I advised that I could not understand what he was saying he then said "would you like me to spell it"

Excellent service from the staff at the Cardiff Branch.

All the staff are super helpful and knowledgeable.

all the orders are correct and off hires a pleasure

The Bristol branch staff never answer the phone
the service the Bristol branch gives is ABISMAL

Alfie is a very good man. Very helpful polite and respectful. 👍

Hired a compactor. Delivery driver turned up with no trolley, so ended up dragging and scraping the machine across my path creating rust marks all the way into my side alley. Machine instructions were printed so faint I couldn’t read them, so had no idea what I was doing with the machine. Exhaust deflector was missing so the petrol fumes just blew onto me the whole time meaning I could not breathe and had to take breaks due to light headedness. Machine broke down. It was also creating excessive smoke from the off as well. Also it’s not very clear what off hire means etc. would be good if you could just book a delivery and collection at the same time. Bad and confusing experience. Still waiting for a refund. Submitted video evidence of machine turning off after a few seconds and deflector plate missing. Once it got it picked up, after speaking to customer service, they arranged another pickup a week later, so they had no idea the machine had already been picked up. A lot needs fixing, don’t think I’d use them again unless I had no alternative.

Product : Altrad Belle PCLX320 320mm Plate Compactor Petrol 62kg

Great service from start to finish .will be definitely using this company in the future

Ordered a Genie Lift for one day also paid £25 delivery fee, following day no one appeared for collecting it, phoned up and was told they would pick it up next day. Rang up to get my £200 deposit back only for them to try and charge for an extra days hire sorted that out then they charged £30 for it to be collected. Never had to pay two lots for fees for collection and delivery always classed it as one transaction. I also found it very strange it was £25 to delivery and £30 to pick it up. Now deleted my trade account with them

the delivery was later than expected so had to pay guys on site to stay longer, they put on the invoice I had a £100 refundable deposit but don’t make it very clear that they take a collection fee out of that so you don’t get your full deposit back. Also if you don’t ring and ask for your deposit to be refunded they will keep it, I was told it’s because they don’t store your card details, so if you are unlucky enough you do have to use speedy hire then make sure you call up for your deposit back!!!!
The staff were very unhelpful too saying that is basically the way it works.

The worst company I had deal with, they took 5 days to delivery the product and after the machine doesn’t work. Looks funny but they don’t care about the people shame company.

Hired equipment from Speedy Hire over the weekend as only time I had available to do the job. Petrol Compacting Plate didn’t run properly. Called customer services only to be told that they won’t help cash customers over the weekend and unable to rectify with refund etc until Monday.