Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get... See more
Company replied
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she r... See more
Company replied
I have had Speirs Gumley as the factors at my flat for 17 years now, during this time I have had numerous dealing with them, some good, some bad and some average. What I can say is since the he new pr... See more
Company replied
Company details
- #39 of 49 best companies in Property management company
- #3 of 3 best companies in Commercial Property Inspector
- #16 of 20 best companies in Property Consultant
Written by the company
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contact info
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, United Kingdom
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4.1
Great
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Speirs Gumley
Good Morning Paul,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service from Olivia, we'll make sure to pass on your feedback.
Kind Regards,
Speirs Gumley
New projects
An excellent start to the first of a few projects in Kirklee Grove.
Olivia Beaton representing Speirs Gumley.
18 February 2026
Reply from Speirs Gumley
Good Morning Mr Wright,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service from Olivia, we'll make sure to pass on your feedback.
Kind Regards,
Speirs Gumley
Customer care standards need to be significantly improved
I am concerned that, when work is undertaken, Speirs Gumley appear to rely too heavily on the contractor’s assurances without carrying out sufficient follow‑up to confirm that the work has been completed to an acceptable standard. Communication between the Property Management Company and owners regarding planned or upcoming works is also lacking.
Given that costs are shared among more than 100 owners, it sometimes feels as though the level of scrutiny applied to expenditure is not as rigorous as it would be if the funds were their own. Greater consideration should be given to whether the proposed costs are reasonable and proportionate before authorising repairs.
16 February 2026
Reply from Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback.
Kind Regards,
Speirs Gumley
Unresolved issues
Most of the issues we have been reporting over the months have not be resolved, namely, tiling at front, intercom, cleaning of backyard stairs, priming of backyard decking, cleaning of close windows, to name but a few. Most have been pending over a year
12 February 2026
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're sorry to hear the repair matters are taking longer than you expected to resolve. We can see that your property manager has been in regular contact with you and has explained that some of the issues, such as tiling and decking maintenance can't be done in the cold weather, and will need to wait until Spring.
For other items, we need to obtain quotations from third-party companies. We note your concerns and your Property Manager will continue to keep you updated on the items that don't require the warmer weather.
Kind Regards,
Speirs Gumley
Prompt reply
I received a prompt reply from Speirs Gumley and the exchange was pleasant and efficient.
My complaint, main door of building security concern, was dealt with fast and I was satisfied with the response. Time will clarify if the right decision was taken and the problem resolved in long term.
29 January 2026
Reply from Speirs Gumley
Good Afternoon Rosely,
Thank you for taking the time to leave us a review.
We're pleased to hear your experience was positive and appreciate your feedback.
Kind Regards,
Speirs Gumley
As owner of a flat SG manage the charge…
As owner of a flat SG manage the charge for common electricity in my close was over£1100 for 5 months.i raised this with them as being excessive in may 2025 and still nothing has been done. Avoid!
8 February 2026
Unprompted review
Reply from Speirs Gumley
Good Afternoon Claire,
Thank you for taking the time to leave us a review.
We understand your frustration at the overbilling of electricity at your property and we understand your property manager has been in regular contact with you to explain this is due to poor cellular signal in the property preventing the smart meter from sending meter reads to the supplier. Without the reads, the supplier can only issue estimated invoices.
Your property manager has advised you that he has visited the property and taken manual reads which he submitted to the supplier and we await a revised invoice. He has also advised you that the electricity cost on your account has been placed on hold and you are not being asked to pay this until the revised bill is received from the supplier.
If you would like to discuss this any further, please don't hesitate to contact your property manager directly.
Kind Regards,
Speirs Gumley
broke the wall in my bathroom because…
broke the wall in my bathroom because of a communal draining issue , told me id have to pay £750 excess to repair the bathroom you damaged . I am going to do everything I can to get rid of Spiers for the block . I know you get commissions on the insurance policy and Im going to sack you.
6 February 2026
Reply from Speirs Gumley
Good afternoon,
Thank you for taking the time to leave us a review. We understand your frustration regarding your insurance claim but wish to clarify that the excess applied is for your claim to reinstate water damage to your property, not for tracing a common leak.
If you have any questions regarding your claim or the proposed specification of reinstatement work, please don't hesitate to contact our Insurance Team, who will be happy to go through it with you.
Kind Regards,
Speirs Gumley
Always friendly and helpful
Olivia is always friendly, helpful and attentive. I can only imagine the logistical complexity of coordinating work at such large developments and I think that Olivia and the team at Speirs Gumley do a great job. Thanks!
29 January 2026
Reply from Speirs Gumley
Hi Scott,
Thank you for taking the time to leave us a review, we're delighted to hear you've been pleased with the service from Olivia and our team.
We'll be sure to pass on your kind feedback to Olivia.
Many thanks
Speirs Gumley
Property Agent for Waterfront Flats, Glasgow
The Property Agent for Waterfront flats G5, Bruce and the Repairs Team, always respond to my emails and requests promptly.
They are courteous and always aim to provide solutions.
3 February 2026
Reply from Speirs Gumley
Good Afternoon Jill,
Thank you for taking the time to leave us a review.
We're really pleased to hear you're been pleased with the service you've received from your Property Manager Bruce, and our Repairs Team, we'll be sure to pass on your kind words.
Kind Regards,
Speirs Gumley
Terrible company
Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control.
They don't come out to inspect the development in person. Communication is poor, take forever to repond to emails. Issues never actually get resolved, and they take no ownership. This has been the case over the last 9 years.
31 December 2025
Reply from Speirs Gumley
Good Morning,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. We take all feedback seriously and use it to review and improve our processes where needed.
Kind Regards,
Speirs Gumley
Speirs Gumley do everything well
Speirs Gumley do everything well, highly professional and always with a smile.
A client can't or should not ask for anything more.
5 December 2025
Reply from Speirs Gumley
Good Morning Patrick,
Thank you for taking the time to leave us a review. Your wonderful feedback is really appreciated.
Kind Regards,
Speirs Gumley
Very professional staff
27 January 2026
Reply from Speirs Gumley
Good Morning John,
Thank you for taking the time to leave us a review, we appreciate your kind feedback.
Kind Regards,
Speirs Gumley
Positive experience
I’ve had very positive experience of working with our contact in Speirs Gumley.
There’s always someone at the end of the phone to answer queries, and work being done to our building has been progressed efficiently allowing for the length of time it takes to get in quotes and get replies from owners!
21 January 2026
Reply from Speirs Gumley
Good Afternoon Maureen,
Thank you for taking the time to leave us a review, we're delighted to hear you've been pleased with the service from our Team and the work being arranged at your property.
Kind Regards,
Speirs Gumley
Allan did a great job sorting out the…
Allan did a great job sorting out the problems we were having with the new parking system, has all been resolved now.
8 January 2026
Reply from Speirs Gumley
Good Afternoon Stuart,
Thank you for taking the time to leave us a review. We're pleased to hear Allan was able to help you with the parking system, we'll pass on your feedback to him.
Kind Regards,
Speirs Gumley
Called about my bill.
Called about my bill. Ann arranged a call back to fix my bill. She was very helpful in getting everything sorted out right away. I would like to say Ann showed great customer service and lots of patience. A pleasure to deal with.
14 January 2026
Reply from Speirs Gumley
Good Afternoon Gordon,
Thank you for taking the time to leave us a review. We're delighted to hear Ann was able to help you with your bill query, we'll pass on your kind words to Ann and her manager.
Kind Regards,
Speirs Gumley
On every occasion I have spoken to the…
On every occasion I have spoken to the staff at Spiers Gumley it has been positive in the respect that people are cordial, helpful and pleasant.
7 January 2026
Reply from Speirs Gumley
Good Afternoon John,
Thank you for taking the time to leave us a review, we're so pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Experience matters and the young…
Experience matters and the young managers don’t have it. Technical knowledge matters. It’s absence is more often that it could be.
Train specialists please and engage a ‘clerk of works’ to ensure what is being provided is undertaken properly. Particularly on Roofs.
12 January 2026
Excellent Factor, reliable dependable professionals.
Excellent communication regarding my property . Trustworthy professionals reliable dependable..
Detailed billing and prompt notification on any repairs needed. Good advice on just about any issue affecting my flat. Great factor.
10 January 2026
Unprompted review
Reply from Speirs Gumley
Good Morning,
Thank you so much for taking the time to leave us a review.
We're delighted to hear you're happy with the service from our teams.
Kind Regards,
Speirs Gumley
Moved out and been messed around still
Moved out and been messed around still
I moved out of a property managed by them in July and agreed to pay for any work scheduled before I moved out to fix an issue with the roof in the neighbours property. This was communicated to the factors directly. After 5 months of me emailing and been told there were no outstanding repairs and receiving a substantial refund, I received an email stating there was an outstanding bill for £150 on the 22nd of July. Completely messed around, mislead and down right bad service. Zero trust and seems like they are just after money...would be so careful when doing business
23/1- this review has been responded to but not my emails
22 December 2025
Unprompted review
Reply from Speirs Gumley
Good Morning Mr Steele,
Thank you for taking the time to leave us a review.
Unfortunately, we were not aware of the agreement between you and the purchaser that you would pay for works carried out after the date you sold the property. So when our Property Manager told you there were no outstanding repairs/bills, this was based on works done up to the date you sold, as is standard.
Once you confirmed that you had agreed to pay the cost of the works carried out after your sale date, as part of the sale conditions, the Property Manager apologised and corrected the billing.
We apologise for any inconvenience this caused but assure you our intention was not to mislead you.
Kind Regards,
Speirs Gumley
Repair or Replace?
Quick, helpful and efficient response as usual.
4 stars instead of 5, however, as the stair door handle repair is still loose and it's only a matter of time before we have another reoccurrence of the problem.
A fully secured replacement handle would have been more preferable than constant repairs to a persistent issue that has been attended several times now.
5 December 2025
Reply from Speirs Gumley
Good morning Scott,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the recent handle repair and the property manager has taken this on board and will look at alternative door handles.
Kind Regards,
Speirs Gumley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.