Spence Willard Reviews 

192
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach throughout the process. Many people highlight the excellent service, noting its efficiency, transparency, and smooth handling of transactions. Reviewers frequently mention the team's ability to manage complex situations and stressful chains, keeping everything on track. The communication is often described as exemplary, with customers appreciating regular updates and proactive support. This commitment ensures a positive and less stressful experience, with many recommending the company without hesitation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent experience. We have just completed on our home in Niton and the Spence Willard team, led by Charles were extremely professional, communicative and helpful in every way. They even sent us... See more

Company replied

Rated 5 out of 5 stars

Our experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Sp... See more

Company replied

Rated 5 out of 5 stars

Spence Willards team in Cowes have recently handled the sale of my old family home. They had 4 viewings in the first 10days on the market. This led to an offer which became a sale. Throughout this pro... See more

Company replied

Rated 5 out of 5 stars

Spence Willard Estate Agents were outstanding from start to finish. Despite what turned into a very difficult and stressful chain, they remained calm, proactive, and completely on top of everything th... See more

Company replied


Company details

  1. Estate Agent

Written by the company

Selling & Letting Fine Coastal & Country Property on the Isle of Wight


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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No recent history of asking for reviews

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4.9

All reviews

(192)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

A totally professional, yet friendly service from knowledgeable staff.

It was my first dealings with this Company and I found them very helpful, very friendly ,professional and very experienced. I felt that they went out of their way to give good advice, reassurance and to help in any way that they could in my recent house purchase. They clearly knew the market within their catchment area and were a pleasure to deal with.
I would not hesitate to recommend them or to use them in the future.
Haydn Jones.

2 February 2022
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Reply from Spence Willard

Thank you very much for providing such a detailed review of your recent experience with Spence Willard.
We hope you will be very happy in your new home, and of course would be more than happy to help you with a sale/purchase in the future.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Could not fault the support

Could not fault the support from the whole Spence Willard team. My Mum's house sale was difficult but we got there in the end. A particular thank you to Lesley who is a really special lady.

2 February 2022
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Reply from Spence Willard

Thank you for your feedback about our Yarmouth office, in particular Lesley. We are so pleased despite a difficult sale you had a positive outcome.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Recommend.

Friendly, approachable and communicative staff. Also professional and honest. They worked for us produced an efficient sale. Thank you SW.
Recommend.

1 February 2022
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Reply from Spence Willard

Thank you for taking the time to provide us with positive feedback and a 5* review.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Great service and Hannah Cook in…

Great service and Hannah Cook in particular was very friendly and always kept us in the loop.

Many thanks

Sean Mcgonagle

1 February 2022
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Reply from Spence Willard

Thank you for your 5* review and kind mention of how helpful Hannah in our Bembridge office was.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

We purchased a house here on the Isle…

We purchased a house here on the Isle of Wight through the Yarmouth office. From our first visit to picking up the keys, Spence Willard - in the shape of Lesley Samson - were really helpful and friendly.

We were allowed time to really look around the property and given information as soon as we asked for it. There was no ‘pressure selling’.

We would certainly use Spence Willard as and when we sell.

1 February 2022
Unprompted review
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Reply from Spence Willard

Dear Gill,
Thank you for taking the time to provide us a 5* rating and particularly your kind mention of Lesley.
We hope you are very happy in your new home and look forward to helping you again in the future.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Spence Willard could not have been more helpful & attentive

Spence Willard could not have been easier to deal with. Restored my confidence in estate agents after a recent experience elsewhere. A great balance between professionalism & a personal service. Thoroughly recommend them.

1 February 2022
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Reply from Spence Willard

Thank you for taking the time to provide us with a 5* rating, we are pleased to have restored your confidence in Estate Agents!
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Thank you to the Spence Willard team

Thank you to the Spence Willard team, and Tanya Hill in particular, for a totally professional experience from valuation (achieved in full) to sale. Great job!

1 February 2022
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Reply from Spence Willard

Thank you for kind words and taking the time to give us a review.
We are so pleased we, (in particular Tanya) gave you a 5* experience.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Wonderful helpful service.....nothing…

Wonderful helpful service.....nothing was too much trouble and we would have no reservations in recommending this Estate Agent.

1 February 2022
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Reply from Spence Willard

Thank you for 5* review following your property sale with Spence Willard.
Best wishes,
Spence Willard

Rated 5 out of 5 stars

Fantastic company very good excellent…

Fantastic company very good excellent service and friendly and very helpful and supportive staff.

1 February 2022
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Reply from Spence Willard

Thank you for your 5* review after both selling and purchasing with Spence Willard.
We hope you are enjoying your new home,
Spence Willard

Rated 5 out of 5 stars

Great service

Spence Willard acted for us in the sale of a holiday cottage. Great communication and service throughout

1 February 2022
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Reply from Spence Willard

Thank you for taking the time to provide a 5* rating after selling with Spence Willard.
With best wishes,
Spence Willard

Rated 5 out of 5 stars

Straight to the point

Straight to the point, no nonsense operators. Sound advice and good pricing instincts.

1 February 2022
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Reply from Spence Willard

Dear Charlie,
Thank you for taking the time to share your feedback of Spence Willard.
We are glad you are pleased with both the sale & purchase process you experienced with us.
Best wishes,
Spence Willard

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