Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
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Review summary
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Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
Company replied
Company details
- #15 of 27 best companies in Casino
- #141 of 153 best companies in Gaming services
- #28 of 46 best companies in Online Casino or Bookmaker
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
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Absolutely brutal.
Absolutely brutal.
De-activated my account after one day.just a joke don't even bother
I never deposited a dime on this garbage so discard the rebuttals!
20 December 2025
Unprompted review
Reply from SpinGenie
Hi Bart,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your time with us did not meet your expectations and that it felt frustrating for you.
We understand that outcomes in casino games are not always favourable. All of our games operate using certified Random Number Generator (RNG) technology, meaning results are entirely based on chance and luck, with no guaranteed outcomes. We appreciate that this can sometimes lead to disappointing sessions, especially when expectations are high.
We fully respect your decision to deactivate your account, and this has been noted accordingly. While we’re sorry to see you go under these circumstances, we do appreciate you giving us a try, even if only for a short time.
The Spin Genie Team
Reply from SpinGenie
Hey Suzanne,
We're happy to hear that you had a positive experience with our offers and site! Thank you for your feedback; we appreciate it a lot.
The Spin Genie Team
because you are💩💩💩💩💩💩💩💩
20 December 2025
Reply from SpinGenie
Hi Renata,
Thank you for your review. We understand that your experience was frustrating, and we’re genuinely sorry that it left you feeling this way.
To clarify, all games on our platform are provided by licensed third-party game providers and operate using certified Random Number Generator (RNG) technology. This means that every spin, round, or outcome is completely random and based purely on chance and luck. Results are not influenced by deposits, account activity, or any manual intervention from our side.
We appreciate that when sessions do not go as expected, it can feel unfair or disappointing, especially when you were hoping for a better outcome. While we always aim to provide a smooth and enjoyable experience, we understand that casino gaming will not suit everyone, and we fully respect your opinion and decision.
Your feedback has been noted, and we thank you for sharing how you feel, even if the experience was not a positive one for you.
The Spin Genie Team
I am so disappointed with this website…
I am so disappointed with this website I played a bonus and deposited 10GBP i player on a game I then went on to winning 834GBP and I then tried to withdraw 800 and it didn't allow me to and went into a bonus and I had to play 834GBP. And didn't win nothing at all I fort it was so wrong that I couldnt get nothing at all.
15 December 2025
Unprompted review
Reply from SpinGenie
Hi Stephanie,
Thank you for sharing your concerns with us. We are very sorry to hear how disappointed you feel and understand how frustrating this experience must have been, particularly after a significant win.
Unfortunately, we are unable to locate your account as we do not have your contact details linked to this message. To allow us to review what happened with the bonus and withdrawal, please provide your username or registered email address. Alternatively, you may contact us via live chat or email (contact@spingenie.com), and request to speak directly with a manager.
We appreciate you bringing this to our attention and would welcome the opportunity to review this matter further for you.
The Spin Genie Team
Reply from SpinGenie
Hey Daniel,
We're happy to hear that you had a great experience with our service and appreciate your feedback regarding our time management. Thank you!
The Spin Genie Team
Fantastic never had problem withdraws…
Fantastic never had problem withdraws fast won and lost plenty as u do
Only complaint is restrictions obviously not all there fault
Good site
6 August 2025
Reply from SpinGenie
Hey Ellie,
We're glad you enjoyed your experience and appreciate your positive feedback regarding the fast withdrawals. We acknowledge your concerns about restrictions and are constantly working to improve. Thank you for the review.
The Spin Genie Team
Reply from SpinGenie
Hi Gillian,
We're happy to hear that you had a positive experience with our site. Thank you for taking the time to leave us your kind feedback!
The Spin Genie Team
Excellent selection of slots from an…
Excellent selection of slots from an array of developers, the withdrawal timeframe is second to none, it's in your account within seconds. The games don't lag or freeze and the games don't randomly shut down and buffer for an eternity. Id recommend Spin Genie to anyone looking for an excellent site to have a little fun on.
16 December 2025
Unprompted review
Reply from SpinGenie
Hi Elle,
Thank you very much for your kind feedback.
We are delighted to hear that you are enjoying the wide selection of slots, smooth gameplay, and fast withdrawals. It is great to know that your overall experience has been positive and that you would recommend the site to others.
We truly appreciate you taking the time to share your thoughts.
The Spin Genie Team
Be very wary of SpinGenie.
Not the worst, but it certainly isn't the best.
I have a £5,000 monthly deposit limit. I play various games at a £1 stake. It's almost certain that I'll use my whole deposit limit within that month, with the odd £200-300 withdrawal after depositing hundreds. It's very strange that once you make a withdrawal, you'll redeposit that plus thousands or hundreds more. It's as if the whole dynamic of the games changes because you've had a win. I get that gambling is a risk, but they make it too obvious. There are better casinos out there; just be very wary of them. Good luck!
12 August 2025
Reply from SpinGenie
Hey Paul,
Thank you for taking the time to share such detailed feedback with us. We appreciate you being open about your experience, and we understand why situations like this can raise concerns and lead to frustration.
First, we would like to kindly clarify that, based on our records, you do not currently have a £5,000 monthly deposit limit set on your account. If you would like to review or adjust your deposit limits, our support team would be more than happy to assist you and explain your current limits in detail.
Regarding your gameplay experience, we would like to reassure you that all games operate using a certified Random Number Generator (RNG). This means that game outcomes do not change based on deposits, withdrawals, wins, or losses. Each spin or round is completely independent, and withdrawals do not influence future results in any way. While we understand that patterns can sometimes feel noticeable after a win, this is purely down to chance and individual gameplay decisions.
Although we understand our responsibility, gambling does carry risk, and it should always be approached as a form of entertainment rather than a guaranteed way to achieve consistent wins.
We genuinely appreciate your feedback, as it helps us understand how our service is perceived.
The Spin Genie Team
Great casino, but Delayed withdrawls at times
Great Casino but not great with withdrawls or responding in a timely manner. Sometimes withdrawls to casino wallet are instant and other times it takes longer. This morning however I had a large amount I withdraw and it's been all day and into tonight and it still has not been processed. Agent would not look into the reason why when asked just kept saying that Sometimes there are large volumes and it can take a few hours. It's been 12. Come on please do better if you want to keep your customers.
13 December 2025
Unprompted review
Reply from SpinGenie
Hi Samantha,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about the casino, and we are sorry to hear about the frustration caused by the delay in your withdrawal. We completely understand how concerning this can be, especially when a longer wait is involved.
As you rightly mentioned, withdrawals can sometimes be processed instantly, while at other times they may take longer. This is part of our standard procedure and is usually due to routine checks that are required, particularly for larger amounts or during periods of higher processing volumes. While we aim to complete withdrawals as quickly as possible, some cases may understandably require additional time.
Please be assured that once there are any updates regarding your withdrawal, you will be notified promptly via email. At this stage, however, we are unable to check the status of your withdrawal as we do not have your account details. To allow us to look into this for you, we kindly ask that you provide either your username or registered email address, or alternatively, contact us directly through our support channels, live chat or email (contact@Spingenie.com).
We value your feedback and patience, and we appreciate your understanding while this is being reviewed.
The Spin Genie Team
Terrible site spent hundreds and…
Terrible site spent hundreds and haven’t had a single win or bonus lol AVOID there are better sites than this fixed shambles
13 December 2025
Unprompted review
Reply from SpinGenie
Hi there,
Thank you for taking the time to share your experience with us. We are sorry to hear that you feel disappointed and frustrated with your recent gameplay, and we understand how discouraging it can be when results do not go your way.
We would like to reassure you that all games operate using certified Random Number Generator (RNG) technology. This ensures that every spin and outcome is completely random, fair, and independent, and results cannot be influenced or fixed in any way. As with all games of chance, luck plays a significant role, and outcomes can vary greatly from session to session.
While we appreciate that this does not change how the experience has felt for you, we genuinely hope that future sessions bring you better luck and a more positive experience overall. Your feedback is noted and appreciated.
The Spin Genie Team
Very good site true to their word
Very good site true to their word. No hassle enjoyable experience
11 December 2025
Reply from SpinGenie
Hey Wendy,
We're happy to hear that you had such an enjoyable experience with us! It's great to know we met your expectations. Thank you for your positive feedback!
The Spin Genie Team
It'gun but t would have been nice to…
It'gun but t would have been nice to get more bonuses s fun
29 November 2025
Reply from SpinGenie
Hi Deborah,
We're glad you had fun! We appreciate your feedback and will consider how to add more bonuses to enhance the experience further. Thanks for your review!
The Spin Genie Team
No Win Single Penny..
9 December 2025
Reply from SpinGenie
Hey Prabaharan,
Thank you for your review. I understand it can be disappointing when you are not seeing any wins, and I appreciate you taking the time to share your experience.
Please note that all game outcomes are determined by a certified RNG (Random Number Generator). This ensures that every spin is completely random and based entirely on luck, with no influence from anyone, including the site or support team. This means that sometimes sessions may bring wins, and other times they may not — it is all down to chance.
If you ever feel unsure about how a game works or would like more information about fairness and RNG testing, we are always here to help.
The Spin Genie Team
lots of game choices
lots of game choices, will let you know if i win big.
7 December 2025
Unprompted review
Reply from SpinGenie
Hi Michael,
Thank you for your review. We are glad to hear that you enjoy the wide selection of games available on our platform.
Feel free to share more feedback with us anytime, and we look forward to hearing from you—especially if you land a big win!
The Spin Genie Team
Great bonus offers daily and…
Great bonus offers daily and tournaments although not a lot of personalised rewards or gifts for free could do with shown members value with a daily chance on winning
13 November 2025
Reply from SpinGenie
Hi Paul,
Thank you for your kind review. We are pleased to hear that you enjoy our daily bonus offers and tournaments. Your feedback regarding personalised rewards and additional free gifts is very much appreciated, and we understand how important it is for customers to feel valued.
In the meantime, please remember that you can find even more offers in the Daily Picks section, which is updated regularly with new promotions and opportunities to win. We hope these ongoing updates help enhance your overall experience with us.
If you have any further suggestions or ideas, we would be delighted to hear them.
The Spin Genie Team
Never received my 120 free spins after…
Never received my 120 free spins after my first deposit .
28 November 2025
Reply from SpinGenie
Hi Daniel,
Thank you for reaching out to us. We understand how disappointing it can be to not receive the 120 free spins following your first deposit, and we appreciate you bringing this to our attention.
We have checked your account and noticed that you attempted to claim a specific offer using a specific code. To help us resolve this matter efficiently, please provide a screenshot of the offer you were trying to redeem and send it to our support team. Once received, they will carefully review your claim and ensure that your free spins are applied correctly.
We truly value your experience on our platform and want to make sure that all promotions are correctly delivered so that you can fully enjoy your gameplay. Thank you for your patience and understanding while we investigate this for you.
The Spin Genie Team
Just deleted it! Constantly pestering for deposits everywhere!!
I just deleted app. To cluttered with colours, different signs and the same thing as u were on before u clicked the link when u click it!?! Just worded differently 🤣 keep the colour theme 2 tone perhaps
So customers can see clearly. Constantly displaying Deposit deposit deposit everywhere! even on advert calendar! Most sites if not all have little freebies to give you an insensitive to carry on playing as ur starting off happy! I
Felt pressured and bombarded as soon as I logged in 😊 meant to be enjoy able remember! Hope advice helps x
29 November 2025
Reply from SpinGenie
Hi Kel,
Thank you for sharing your thoughts with us. We appreciate your honest feedback regarding the app layout, colour scheme, and frequent deposit prompts. Your comments about feeling pressured and overwhelmed are noted, and we will take them into consideration to improve the user experience for all customers.
We hope that future updates can create a more enjoyable and balanced environment for everyone. Thank you again for taking the time to provide your suggestions.
The Spin Genie Team
Reply from SpinGenie
Hey Max,
We're happy to hear that you found a great selection and had an easy experience using our services. Thank you for your positive feedback!
The Spin Genie Team
When playing roulette even though…
When playing roulette even though you’ll have good connection on your iPad it’s always going blank the screen so you don’t know what’s happening
29 November 2025
Reply from SpinGenie
Hi Robert,
Thank you for contacting us. We are sorry to hear that your roulette game screen goes blank on your iPad, even with a good connection.
To help us investigate this issue further, please contact our live chat or email (contact@spingenie.com), support and provide a video showing the problem. Our team will forward it for a detailed review to identify the cause and work on a solution.
The Spin Genie Team
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