Having the worst experience ever with this gps provider. The device is causing a fuse to blow, the fuse that controls heat and hazard controls. Trying to get someone to help has been awful. I’ve had a... See more
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See what reviewers are saying
Going to Spireon Fleet locate for my Landscaping Fleet was very big mistake. Their customer service is non existence. Getting to anyone with authority or higher management or even who handles your... See more
Customer service is the most incompetent, they lack total support for the dealers, they know how to sell, support is not available. The most useless customer service and managers and supervisor are... See more
I’m unable to give a zero star review. Otherwise I would be. Their contractor showed up without calling ahead to let us know the arrival time. Then he proceeded to speak and act very unprofessional... See more
Company details
Information provided by various external sources
GPS Vehicle Tracking - BHPH & Franchise car dealers, auto lenders, fleet, trailer & asset managers, and consumer car buyers trust Spireon to track, manage and protect their vehicles, stay in compliance, improve operations, save costs, increase revenues...
Contact info
16802 Aston St., 92606, Irvine, United States
- 800-557-1449
- sp-marketing@spireon.com
- www.spireon.com
1.2
Bad
111 reviews
Hasn’t replied to negative reviews
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All ways great
1 July 2020
Unprompted review
Reply from Spireon
Thank you, Murray! We always want to be great for you. Thanks for trusting Spireon with your business.
Noah was awesome.
30 June 2020
Unprompted review
Reply from Spireon
Thank you so much for letting us know! We think Noah is awesome too, and we're very happy he's part of our award-winning Customer Support team. Thank you for your business!
Noah was responsive in emailing me back…
Noah was responsive in emailing me back and was very knowledgeable when I talked to him. He is awesome.
30 June 2020
Unprompted review
Reply from Spireon
Thank you for letting us know! We love our award-winning Customer Support team, and Noah is a key part of that team. Thank you for letting us serve you.
Just like any company we had a few…
Just like any company we had a few hiccups at first getting switched but now we are on a roll! We have all issues fixed and had a great field rep come out and he understood exactly what we required. He had us fixed up really quick.
29 June 2020
Unprompted review
Reply from Spireon
Robin, thanks for letting us know! We're glad we've got you rolling, and appreciate your business. Thanks for going with Spireon!
Noah is great!
29 June 2020
Unprompted review
Reply from Spireon
Thank you so much for letting us know! We think Noah is great too, and we're very pleased that he provided excellent customer support for you.
You could never get a cancellation
You could never get a cancellation.
Spireon never cancelled or helped!!!
I had to go through Sprint to accomplish anything!
27 June 2020
Unprompted review
Reply from Spireon
** Update **
Hi--we're glad that our Customer Support team was able to get your issue resolved. Thank you for your patience; please let us know if you need any further assistance.
We're sorry there was a problem with submitting your cancellation. We'll follow up right away to make sure you get what you need. Thank you for letting us know.
Customer service was good on this call.
27 June 2020
Unprompted review
Reply from Spireon
Greg, thanks for letting us know. We're pleased that our excellent Customer Support team provided the kind of customer service we want to give our customers. Thank you for your business.
Great Customer Service!
Customer service and the quality of support has been exemplary. We have been transferring our fleet over the last year ands I have not been disappointed.
Support has been extremely helpful which is a rarity these days.
25 June 2020
Unprompted review
Reply from Spireon
Thank you for your comments! We're very glad that our Customer Support team and all our folks here at Spireon have been able to provide you with exemplary service, and we plan to continue doing that. Thank you for your business.
Steven is the best as always
Steven is the best as always! Great asset to your organization! Give that man a promotion and a raise!!!!!!
25 June 2020
Unprompted review
Reply from Spireon
Steve, thank you so much for letting us know! We love having Steven on our team and providing great Customer Support to our customers. And thank you for your business!
Poor invoicing practices
Been trying for a month to get my inventory corrected. Can't seem to get old units removed from my device list, but Spireon is quite capable of getting replacement units added to my invoice count.
25 June 2020
Unprompted review
Reply from Spireon
We're so sorry to hear there's been a problem. Our Customer Support manager is reaching out to you directly to resolve this. Thank you for letting us know.
good job, quick, knowledgeable service technician
good job, quick response and technical support person was knowledgeable.
24 June 2020
Unprompted review
Reply from Spireon
Thank you for letting us know! We're very proud of our award-winning Customer Support team, and glad our team member was able to serve you so well today.
Steven did an awesome job!!!!
23 June 2020
Unprompted review
Reply from Spireon
Chris, thank you for letting us know! Steven does an awesome job, and we're glad you got to experience that. We appreciate your business--thank you!
Knowledge
Knowledge, courtesy, caring for my concerns. and issue solved thank you
23 June 2020
Unprompted review
Reply from Spireon
Thank you for letting us know! That is exactly how we want all of our customers to be treated, and we're very glad that was your experience. We look forward to helping you again in future.
Noah was very informative and helpful
Noah was very informative and helpful! Didn't take long to provide me with the information I needed!
22 June 2020
Unprompted review
Reply from Spireon
Thank you for letting us know! We're very glad to have Noah on our excellent Customer Support team, and happy that he was able to help you quickly and efficiently.
Great customer service
19 June 2020
Unprompted review
Reply from Spireon
Thank you very much! We're very proud of our excellent Customer Support team and glad they helped you!
Noah provided excellent service and…
Noah provided excellent service and went out of his way to provide thorough explanations.
18 June 2020
Unprompted review
Reply from Spireon
Darlene, thank you so much for your positive comments. We're very pleased to have excellent team members like Noah on our award-winning Customer Support team, and glad he was able to provide you with excellent service. We are proud that you have chosen FleetLocate; thank you!
associate was courteous fast moving and…
associate was courteous fast moving and easy to work with
18 June 2020
Unprompted review
Reply from Spireon
Thank you for your comments! We're very proud of our award-winning Customer Service team, and glad they were able to help you quickly and courteously.
NOAH!
Noah was ABSOLUTELY hands down one of the most fantastic customer service representatives I have ever had the pleasure of speaking with. I had major issues and he not only worked hard to resolve them, but he went above and beyond to help assure me that my problems would be solved. He took the time to get every detail he could in order to assist me with my issue. I wish every customer service rep that I had the pleasure of speaking to was as wonderful as Noah. Thank you !!!
17 June 2020
Unprompted review
Reply from Spireon
Thank you so much for letting us know! We think Noah and all our Customer Support team are fantastic, but it's what you think that counts! Thank you for letting us help you!
awesome service this guy deserves a…
awesome service this guy deserves a raise!!!
17 June 2020
Unprompted review
Reply from Spireon
Thank you so much, Kyler! We're glad you were well-served by our award-winning Customer Support team and we'll pass your comments on to the CS department manager. Thanks for the opportunity to serve your business.
Stephen was polite and knowledgeable!
17 June 2020
Unprompted review
Reply from Spireon
Cynthia, thanks so much for letting us know! We're very proud to have Stephen on our award-winning Customer Support team, and glad he was able to provide you with excellent service.
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