Spirit Airlines Reviews 1,267

I have never experienced customer service this bad. I tried multiple times to cancel my flight with Spirit Airlines because, as a federal employee affected by the government shutdown, my approved time off was canceled and I can’t travel.
I reached out through both chat and phone, explained my situation, and was met with absolute confusion. One agent asked me to submit proof documents such as a Subpoena, Court Order, or Jury Summons, which makes no sense at all. Another person asked for a Letter of Deployment and Notice of Governing Body, clearly confusing federal civilian employees with military personnel.
Finally, after wasting hours, a “supervisor” told me the only way to resolve this was to go in person to the airport and speak with someone in the U.S. This just confirmed what I already suspected, that Spirit is outsourcing customer service to people who have no idea what they’re talking about.
To make matters worse, when I mentioned that I was working without getting paid during the shutdown, one employee actually said, “Amazing.” That was beyond offensive and completely tone-deaf.
This entire experience was infuriating, demeaning, and unprofessional. Spirit Airlines clearly trains their staff poorly, has no empathy for customers facing real-life hardships, and makes an already stressful situation even worse.

I had a flight to Detroit on September 26th. I added luggage after the original booking because as of 9/23/25 Spirit airlines were offering 2 free checked bags if you had their World Elite CC. Awesome! New perk for Card holders. However, when I added luggage and used my World Elite CC I was charged. When I was in flight I used my CC to purchase a few drinks because you get 25% off on your purchase. The attendant said to me " you know the new perk for card holders is free checked luggage" I said, yes i know but i was charged so I'll need to call CS when I return home from my trip to get a credit. She confirmed they had an issue with loading into their system, but they would definitely give me credit. I called when I returned home from my trip was on chat with them for over an hour and a half after several transfers, they said I would receive a credit and could take to 7 days. That was 3 weeks ago. Today I called because I hadn't received credit. After a few transfers to other people, and literally almost 3 hours on chat ( no exaggeration) this is what Rushawn the CS agent that I was dealing with said......

There is an option there on any valid reservations to indicate to the system that you have the World Elite Mastercard. I am seeing that you did not select that, you added normal checked bags on September 24, 2025 and that is why the system charged you. This offer has been in effect from September 23, 2025.

I have checked on the information and after further review, I must apologize as you're not eligible for a refund. I am seeing that the matter was sent to refund team, but was denied. To get the free bags you would have had to do this on the website. This offer has been in effect from September 23, 2025 and you did not add the free bags online.

Just so you know, it doesn't have an option and there is no other way to add bags other than through your reservation so how can he say I didn't add them online? The only thing it ask for is for payment and since I paid for it with my 'Spirit World Elite CC" wouldn't they know? They've always been overpriced on add on's. The flight in general is not bad. But how can they not make this right? $128 for 1 bag round trip is crazy! I would hope that Spirit would make this right. Especially, the current financial situation that they are in. I've been a Free Spirit member since 2008.More than disappointed in them!!

I had one of the worst travel experiences of my life with Spirit Airlines. I booked an entire one-week trip to Punta Cana, paying for both my flight and hotel. When I arrived at the Philadelphia airport, the Spirit Airlines staff were completely unknowledgeable and unprofessional.
The agent at the counter didn’t even know what a U.S. permanent resident card (Green Card) was. She acted confused, called her supervisor, and instead of checking official guidelines or even searching online, they both insisted that I couldn’t board my flight. They treated my Green Card as if it were just a regular ID or driver’s license, not a legal document proving permanent residency in the United States.
Because of their ignorance, I missed my flight and was extremely stressed after an entire week of travel planning. While they refunded me, that doesn’t make up for the anxiety and inconvenience I went through.
To make things worse, I later booked a new flight to Newark Airport with United Airlines, and they had absolutely no issues — they verified my documents properly, were professional, and treated me with respect.
Spirit Airlines needs to train their staff better and educate them about international travel requirements, especially what a Green Card is. No passenger should ever have to go through this type of situation because of an airline’s lack of knowledge.

What a smooth experience. This is the most underrated airline ever. Flown it 25 times and flight attendants are always funny

NEVER again!!!

We packed so light, we didn’t even have to mess with any extra fees of any kind, and we bought no upgrades, like seating, Wi-Fi, etc… BUT….

We were delayed at (Las Vegas) airport for NO reason (later were told they couldn't find the captain!) for nearly two hours. When we finally boarded, it started raining, and there was a thunderstorm headed our way. However, it dissipated and never arrived. But they announced that the flight is being canceled anyway (AFTER the storm dissipated), and that we needed to exit the plane, and re-book a flight to our destination. This can be difficult for 228 upset passengers, especially when there are no other flights going to that destination the same day, and their next flight can't accommodate those 228 passengers the next day. Spirit absolutely doesn't care one bit. They did offer a discount voucher for a hotel and a "hopeful" flight within 24-48 hours... Really??? Unfortunately, we had to grab a rental car and drive 22 straight hours to get home. Trust me, we will spread the word to everyone we know,, and we will DEF spend more to fly a better airline. PLEASE DO THE SAME!!!!

Easy trip. Crew was pleasant. Plane was very clean.

The staff was rude from the beginning. Vegas to Baltimore. Spirit hides their luggage fee well, so I had to pay 99$ at the gate. Many others had too. All very unfriendly. On the plane it was icy, everyone was wrapped in their cloth. I asked if it could be made warmer and got this answer from the arrogant air hostesses” No, we like it this cold. Take a blanket”, and made a face at me. Of course, there are no blankets available. Such arrogance. Never again, it's not even cheap.

What a smooth experience! The Takeoff and the Landing was smooth! Everyone should fly it! Once, I did it from the IAH Airport to the Atlanta, Georgia Airport. Then, Atlanta, Georgia, to the IAH Airport. We packed our own food. P.S. I did not do unattended child. P.S.S. IDK the date I flew Spirit Airlines. P.S.S.S. I have a Spirit Airlines Airbus Plane Model.

What an ordeal :(
Spirit cancelled my departing flight and it took a VERY LONG time to get refunded for what ended up only being a portion of the flights! They only refunded for the actual flight tickets and not the additional baggage I had paid for! I'm in a little shocked to be honest at how such a big company can do this and think it's ok...

Our flight with Spirit Airlines was delayed for over 7 hours. Every 30 minutes they promised it would be ready, but it kept getting pushed back again and again. We were stuck on a hot plane with kids crying, rude staff, and no water or snacks offered the entire time. I missed an important business meeting because of this. Spirit showed no respect for passengers’ time or comfort. Worst airline experience I’ve ever had.

This is the absolute worst airline in history . So I booked a flight from NYC to Orlando MCO and I was booked for a 6 am flight since I had a cruise to catch . All week I got emails regarding upgrading my seat , placing a bid and that everything was on time . I watched the weather and the day of my departure the weather was scheduled to be sunny and beautiful in NYC (8/9/2025). At 1 am the day my flight was scheduled to leave I received an email that my flight was CANCELLED . When I called spirit they immediately offered a refund on my entire round trip but I needed to get to my destination . All other flights were booked in nearby airports so I decided on accepting my refund and paying almost 2k on a different airline to get on a flight. Spirit has no regard for their customers . They don’t care about us , the inconveniences and they play the game of blaming it on weather so that they are not responsible . I’ve always heard that they weren’t the most reliable but this is just irresponsible . This is no way to operate a business . My return flight was also delayed . I will never fly spirit or recommend this awful airline to anyone . They really make you feel like you’re bottom of the barrel for even flying with them . Their reps are poorly trained and customer service is not a priority . Tell everyone you know , the money you save booking with them can cost you thousands and they just don’t care . There is no money saved when your time is dismissed and there are is no regard for your vacation plans .

Terrible customer service, I ended up canceling the 6 person flights altogether. Were flying with Southwest now, and for a slightly better price!

I am deeply dissatisfied with Spirit Airlines following my experience on Flight NK2541 from Orlando (MCO) to Chicago (ORD) on June 20, 2025. Summary of Concerns: Loss of Mobility Equipment: My red walker/wheelchair was not loaded onto the plane and remains missing, despite repeated follow-ups and a filed claim (#CAS-8093370-W9L8M5). Inaccessible Facilities: Airport restrooms lacked usable accessible stalls, and no meaningful assistance was provided to remedy the situation. Public Humiliation: I was dismissed and humiliated by gate agent Andre when seeking help—an experience worsened by perceived racial bias. Seat Upgrade Deception: I paid for a comfort seat upgrade, which was not honored. I was threatened with removal from the plane for challenging this. Customer Service Failures: Despite numerous calls and messages, I’ve received no resolution, reimbursement, or meaningful follow-up.

UPDATE

I've been reimbursed for the comfort seat and my walker/wheelchair. However, the gate agent, Andre, reported that he didn't remember the incident (I can guarantee that's not true). I filed a complaint with Department of Transportation, and because I didn't think to get the names and numbers of other passengers who witnessed his treatment of me, it is my word against his, and so the case is closed . . . with the Dept. of Trans., that is. I plan to write an op-ed piece to send to newspapers, and maybe post on some streaming platforms. Spirit needs to be held accountable, and I don't think they have been held accountable.

I encourage any of you to complete a complaint form with the D.O.T. The only way you will have a prayer of getting resolution is to communicate, follow-up, and follow-up. It took me almost 2 months to get to the end of my complaint. There strategy is to wear you down by giving you the run-around. They might ignore your complaint if it is against an employee, so if you have a negative interaction with Spirit Airline employees, be sure to get witnesses name and email address to bolster your case. They might lie to you. I called Lost & Found and was told my walker/wheelchair wasn't there. I let them know I was going to file a complaint with the D.O.T., and an employee of Spirit called me from her personal phone and asked me to send her a picture of the chair. Low and behold, she found my chair that wasn't there. I'm of the opinion that Spirit disregards their customers once they have your money. I, for one, will NEVER fly Spirit again. If they are the only ones who can get me there, then I won't be going.

🛫 Spirit made a mistake. I’m being told I have to pay $183 to fix it.
After 4.5 hours on the phone and a supervisor admitting fault on a recorded line, my options are:
• Miss my hotel & seminar by flying at 6 AM
• Or sit in an airport for a 9.5-hour overnight layover
All I wanted was to keep my flight & get what I paid for. This isn’t customer service — it’s corporate indifference.
@spiritairlines, do better. #SpiritAirlines #CustomerServiceFail #AirlineAccountability

We flew Spirit Airlines from STT with small carry-on bags that were allowed through without charge. When we connected through MCO—on an almost empty flight—the gate agent stopped us and refused to let us board until we paid $99 per bag for the exact same carry-ons we had just traveled with. No prior notice, no consistency, just an arbitrary, last-minute charge that felt like a cash grab.

To make matters worse, the in-flight WiFi was terrible. We purchased internet for 3 devices—one of which was double-charged for the streaming plan—and the connection kept lagging and dropping. It was not worth the price we paid.

Between the inconsistent baggage policy, the surprise charges, and the poor-quality paid services, this was a frustrating and disappointing experience from start to finish. I will be avoiding Spirit Airlines in the future.

This is the worst airline I ever dealt with! They charge $100 for making change to the reservation which is a rip off!!! And when I tried to purchase seats for myself & my husband their website was very messed up that when I tried to purchase seats for myself & husband, the first time I tried to purchase the seat for myself & put my card info it said ‘sorry the payment didn’t go through’ so I tried for the second time the & same message popped out again so I tried the third time & this time it went through but I ended up being charged Three Times !!! I was so frustrated so I called their airline the agent who answered who seems to be from outside USA apologized that nothing she can do about it!! So in conclusion First time & Last time I will ever fly with this very bad airline!!

My experience with Spirit Airlines was very disappointing. My flight was canceled without clear notice, and it took over 7 hours to get a response from customer service — with no solution or rebooking option provided. I had to find and pay for an alternative myself, still with Spirit, which led to extra unexpected costs.

The lack of responsiveness and support in such a stressful situation is unacceptable. If you're looking for reliability and basic customer service, I would not recommend flying with Spirit Airlines.

I will never book tickets through Spirit Airlines again unless there’s a death in the family and they’re the only airline traveling to wherever the funeral is. I will choose a six hour layover instead of a direct flight with Spirit in order to avoid ever giving them my business. First of all, they use very deceptive practices with their pricing. You’re about to choose the inexpensive tickets when you’re bombarded with messaging that if you just pay the next level of pricing, you’ll be able to cancel the tickets if need be. What they don’t make clear during that whole process is that they only give you a very short window to cancel the tickets. After that, they will not refund you. I know I know. I should’ve hunted around for some fine print. But I’ve been booking airline tickets for years and years now and I’ve never had a company bury a policy like that during the purchase process. They also have an absolutely reprehensible customer service team. They show absolutely no concern or care. They don’t even have a proper customer phone number. You have to WhatsApp them or text.

SCAM SCAM SCAM
I would like to share my terrible and exhausting experience with Spirit. I had to book a round trip from NY - Austin 9 times with 6 different cards since they cancelled all of them within a couple hours with no reason. After being able to booking a flight($897 round trip for 2), I was told that the payment wasn't completed, and they asked for my credit card at the gate. Now, I ended up with being charged twice, and they changed my itinerary from $897.96 (which was what I consented and paid in the first place) to $1,795.92 after I completed my round trip.

The customer service is also poor and I'm still trying to get my money back. Do not book with this fraudulent company.

Spirit canceled my husband's return flight—a flight we paid for in full—simply because he missed the first leg of his round-trip. He booked another outbound flight with American (a much better airline, by the way), expecting to still use his return segment. But nope—Spirit quietly canceled it without notice and without refund.

Let that sink in: you pay for a round-trip, miss one leg, and Spirit just deletes the rest of your itinerary and keeps your money. That’s not customer service—it’s robbery.

I get that Spirit is a discount airline, but this kind of policy is unethical and completely screws travelers. There’s no justification for canceling a paid seat and refusing to issue even a partial refund. Now my husband is stranded, and we’re out even more money scrambling to book a last-minute return.

Avoid this airline if you value transparency, fairness, or basic human decency.