Spirit Airlines Reviews 1,267

I canceled my flight with Spirit Airlines and selected the option to receive a 100% reservation credit. The system confirmed the cancellation, but I never received any confirmation email, credit code, or notification.

I checked my inbox, spam folders, and even logged into my account — nothing. The website’s credit lookup page didn’t work either (just redirected to the homepage), and there’s no visible credit under “My Trips.” I ended up having to purchase a new ticket with my own money because Spirit made it impossible to access the credit I was promised.

This feels intentionally deceptive — a way for them to keep your money while offering no real customer support. Their chat is useless, the email support doesn’t respond, and there is no easy way to track or use the credit.

Spirit Airlines is deliberately making it difficult for customers to reclaim their money, and it borders on fraud.

Avoid this airline unless you’re willing to risk your time, money, and nerves. This is not just poor service — it’s a shady business model.

Spirit airlines changed my nonstop flight to an unacceptable one stop layover that would increase my 1.5 hour flight to 8 hours. When I called to see if there was another nonstop flight that day, I could change to another nonstop flight for $75. My sister had to change the same flight and she was charged $99 (45 minutes after I changed mine). I don’t think that we will use either CheapFare or Spirit airlines again.

I’ve traveled extensively around the world, and this has been by far the worst service experience I’ve ever had.

Everything felt like a scam — from the misleading pricing to the complete lack of customer support. I booked a flight from Miami to Kansas City, which included a stopover in Houston. During the stopover, I was informed that the connecting flight was no longer available and would not depart until the next day.

I was left stranded in Houston for 24 hours without hotel accommodation, food, or any assistance. When an airline sells a ticket from point A to point B, it is their responsibility to ensure the journey is completed — this was a complete failure.

To make matters worse, the staff member who was supposed to assist me was extremely disrespectful and confrontational, bordering on physical aggression.

The entire experience was unacceptable and distressing. I lost all my reservations and plans in Kansas City due to this ordeal. Absolutely unacceptable.

Run hard, run fast, run long, book any airline but this one. Have had them cancel two different flights hours before departure which I was able to overlook but my last experience was a nightmare. We were scheduled to fly out of Orlando at 8:25pm Sunday night. The flight got bumped to 10:12 pm at 9:30 am. Then at 1:50 pm it got bumped to 11:10 pm. We got to the airport a little before 8 pm. Starting around 8:40 pm the wheels really fell off, it went from 1:05 am to 12:27 am to 12:50 am to 1:35 am to being canceled at 1:30 am. Around 10 p.m., my husband had called Spirit to learn mechanical issues had caused earlier delays. The plane we were supposed to be on started the day almost three hours delayed from Tampa to Las Vegas to Indy to Orlando, where it should've taken us back to Indy. The airline switched tails, bringing a plane from Ohio, which flew to Tampa but couldn't get into Orlando due to "weather," which excused Spirit from any responsibility. Classic bait and switch to excuse Spirit from any responsibility as weather is out of their control though weather conditions were fine at 8:25, 10:12, 11:10, just kept delaying until they were off the hook. No food vouchers, no hotel vouchers, no monetary compensation after leaving a full flight of passengers in limbo for hours. It was mass chaos when the flight was canceled. There was already an angry mob at the service desk from other canceled flights. We got a 6:10 pm. flight that connected through Fort Lauderdale and some people didn't get their flight rescheduled until Tuesday.

It is a long story of why I chose Spirit Airlines, but it was my only choice if I wanted to fly with family. A bit about me. I'm 69 (70 in Nov.), I have a back ailment that necessitate my using a walker/wheelchair. I can use it as a walker, but when the back pain it too much, I can sit and be pushed.

Upon arriving, I was told to get out of my wheelchair and into and airport wheelchair, and they had my granddaughter (27) load her bags onto my wheelchair and put my carry-on under the wheelchair I had been moved to. When we arrived at the TSA check-in, the skycap told my granddaughter he would be sure to get my wheelchair onto the plane. Normally, I stay in my wheelchair all the way to the jet bridge. My granddaughter said she asked 3 different people, the skycap and 2 TSA agents. She was told to leave the wheelchair there.

During the course of the 8-hour wait for our flight, I walked the wheelchair to the restroom. Both disabled stalls were locked. A woman checked for me, and they were both empty and no note indicating a problem. I explained my problem to the gate agent, Andre, to contact maintenance to open the disabled stalls. (I did try using the standard stall, but the chair wouldn't fit.) He went back to the counter, I assumed, to call maintenance. What he did was call for someone to TAKE me to the restroom. I explained to Andre that I didn't need help. I only needed access to the stalls. He refused to call maintenance. I don't know why, he didn't explain. But I really didn't enjoy discussing my toileting needs in the waiting area with others listening.

Finally, we boarded the plane. I and others had purchased a comfort seat. On their seating chart it showed the aisle and window seats available, but the middle seat was grayed out and could not be purchased. But as people were boarding it became clear that the middle seats had been opened up for purchase. When a man asked to sit in the center seat, I explained to him, as I'd heard other passengers do, that the seat was supposed to be empty.

Passengers with middle seat tickets complained, as they should have. Andre boards the plane and comes straight to me and asked if I had a problem. I and other passengers begin to explain the problem, but I'm the only person Andre wanted to threaten with removal. He told the other passengers to contact customer service.

Landing at O'Hare we were directed to go to baggage claim 3. When we got there, there was a sign redirecting us to baggage claim 2 (far away). When we got to the baggage claim, my suitcase and wheelchair were missing. We found the oversized luggage area, and there was my regular sized suitcase, but again no wheelchair.

The rest of the story is me dealing with the baggage agent at O'Hare, calling the numbers I was given to file a claim for the wheelchair and complaint for Andre. I've gotten automated emails letting me know they are still looking. I spoke to 4 customer service reps one day. About 3 reps on subsequent days.

The reps didn't listen to me. They kept talking over me as I'm trying to answer their questions. I've gotten a $55 refund for the comfort seat I didn't get, but they feel they have no responsibility for my lost wheelchair or the poor treatment I received. I've filed with the Better Business Bureau, but all they can do is mediate if both parties are willing, but they can't force co-operation or even a response from the business. Spirit has basically told me I'm lying and to have a nice day.

My advice is not to fly Spirit Airlines, I know I never will again.

Spirit charged me $69.95 for a Savers Club renewal in June. When I tried to book a flight in July, there was no membership active—so I effectively got double-charged in order to book the SC ticket. After hours trying to contact them over chat, I got this (literal quote):

Rep: “Regarding the details of your account, the payment was failed, but as you can see the payment did go through, but do not worry, I am able to issue the refund of the Savers Club membership fee.”

Me: "That explanation makes no sense. The payment 'failed' on Spirit's side, but somehow also successfully charged my credit card at the same time?"

Rep: "Exactly, but I am refunding now the amount. So, we keep the payment that was made successfully."

They only refunded me because I caught it and pushed back. How many other customers are being charged and never notice?? Watch your statements. Report them if this happens to you.

Spirit is a discount airline and you know what to expect. I got what I paid for with them for a few years as they provided good alternatives for travelling to LATAM. Now I'm really disappointed as they are openly keeping my funds without a legal basis for it. Long story short:
- I booked a trip from ATL to BOG, they cancelled that trip as they were not flying that route that day anymore. They offered the option to get a refund or to reschedule. I rescheduled the flight.
- A few weeks before I was supposed to travel they cancelled my new flight as well arguing operational changes
- At the time it was too expensive to find other options, so I had to cancel my vacation (disappointed kids, rearranging PTO at work, etc.).
- They promised they will reimburse my funds but then it's been a painful process. They argued that they couldn't reimburse to my credit card as the funds were on the second reservation, and then they only could be reimbursed to the first one
- After much insistence they connected me with a supervisor who escalated to their billing department. I was told that billing approved. I was told that I was going to be reimbursed within 7 days
- 30 days after, I'm contacting them again and they claim they don't have any evidence of the reimbursement being approved and that they cannot refund my card as the funds were used for the second flight (that they cancelled as well). I'll have to restart the request again.
- Customer service only escalates to a supervisor when you mention your complaint number with the DOT. It's been escalated again. I'll update this review with the response I get.

I went for a weekend trip with Spirit. On the outbound flight, the flight was constantly delayed. First it was San hour, then they said it would be a few minutes. They cited bad weather, but there was a flight from another company to the same destination which departed with 0 problems. After two hours, they ended up making us board the plane, where we waited 30 minutes until they allowed people to deboard if they wanted to get a snack. They then realized they had forgotten to process the people who had deboarded so we all had to deboard and come back in. At this point, the pilots were over their stipulated number of hours and they had to be replaced and we had to wait for them. We left 3 and a half hours later. Through this whole process, several people asked for information regarding refunds or rescheduling and they said they couldn't help, and we would have to call customer support - which didn't answer.

On the return flight, it got delayed again because someone what forgotten to do the pre-security check (they had a discussion right in front of us at the boarding gate).

The relatively cheaper price was not worth it. I wish I had paid $50 extra for something that worked.

I wish I could give negative 1000 stars to this horrible airline. Besides changing me $200 us from Ny to Miami, they are changing $79 for cary on bag. And $ 40 for sits. This company have to get out of us. 😡😡😡 they are nothing else then stiffer I which I never received with them. I have been trying to cancel my flight just days after I purchased it, and they said that I will get charged $100 I if do so. Malditos degraciados 😡😡😡

Awful company, flight was delayed 2.5 hours and offers no compensation what so ever.

On the day of our scheduled Spirit flight, the departure time changed several times—initially 5:45 PM, then 8:45 PM, back to 5:45, again to 8:45, then 9:14. Finally, around 7:30 PM, while many of us were already in the security line, it abruptly changed to 8:04 PM.

Because of this last-minute switch, about 20 passengers, including myself, missed the flight. Worse, our boarding passes were canceled while we were still in line, even though we were at the airport on time.

Spirit initially told us we’d need to pay $100 to rebook—even though it was entirely their fault. Only after passenger outrage did they drop the fee.

The next available flight was two days later, on February 21. Spirit offered no help with hotel, food, or transportation, leaving us completely stranded.

Spirit changed my direct flight from Chicago to Las Vegas to a 6 AM flight with no consideration for the fact that I’m traveling with small kids. The new timing was extremely difficult, and they offered nothing but a refund—leaving me to pay $300 more with another airline. Customer service was cold and unhelpful. Never again.

Me and my husband booked a flight for Las Vegas and when we got the flight was canceled because they had mechanical problems and they decided not to send a plane. The agent was non empathetic told us only two options refund and it could take 3 to 5 business days. Or the earliest they could get us to Las Vegas was two days later. I told him that’s not going to work because we’re already checked in our hotel and rental car. I felt played and told a big financial loss that wasn’t even our fault and time off our job on holiday weekend to create more memories.

I’m disappointed with the customer service I received from Spirit Airlines.

My flight (1309) was significantly delayed, and although I was issued a $30 voucher as compensation, I simply asked for a reasonable extension of the voucher’s expiration date — not a refund.

As an international traveler from Italy, I won’t be returning to the U.S. within the voucher’s validity period, which means I won’t be able to use it at all. Despite explaining this clearly, Spirit repeatedly refused to show any flexibility, citing rigid policies.

I understand that rules are in place, but sometimes exceptions should be made when the customer’s request is reasonable and based on specific, limiting circumstances.

It’s disappointing that Spirit couldn’t offer a goodwill gesture over a small amount, especially considering the inconvenience caused.

I hope they reconsider how they treat international customers and show more empathy and flexibility in the future.

If i could give a 0 rating i would, they changed our flight 5 times in one day. We where at the airport for almost 29 Hours! Incredible! we lost almost 2 days of our paid vacation due to them and nothing was done for us. I will never use this company to fly again! worst vacation ever thanks to them.

This airline should just go out of business. I paid for a checked bag and brought a small carry-on suitcase. Spirit wants to charge me extra for carry-on. I have to wait to check the bag in. Gate won’t open until another half hour and boarding is within another half hour. I will have to run to the gate and will have no choice but pay the airline for food.

I paid for wifi and shorcut security, both of which now they say is not available for this airport or this flight 🤡

Unfortunately I had a terrible experience booking through a 3rd party. However, once I reached the counter the Rep offered to rebook our ROUNDTRIP flights for a difference of $156.04. After getting settled after all the commotion and challenges, I reached out for my return flight info and there wasn't any! This chick booked us one way flights on Easter weekend. I had to borrow $311 to get back home on a more reputable airline. I reported the incident to Spirit and was told it takes 30-60 days for an investigation so I reached out to BBB and they refuse to take any accountability. They just kept repeating how I should've confirmed their Reps work. I'm not surprised with the rating they have here; they'll never have to worry about my business. SAVE YOUR MONEY AND TIME - fly with someone else!

I want so badly to love this airline. It’s so convenient (when they don’t actually cancel your flight). Three times in the last 7 months my daughter’s flight back to college was cancelled with less than 3 hours before the flight. Not postponed, that happens almost every time, but cancelled. I recently booked a flight and my other daughter was unable to go. I was unable to transfer the flight to another passenger in the same family! I received a credit for half the flight. Went to rebook with another family member and couldn’t even use the credit because it wasn’t myself or my daughter. If they actually kept their flights running, had decent customer service, and didn’t have such ridiculous (borderline criminal) policies it would be such a convenient airline. It’s 10 minutes from my house and 10 minutes to my daughter’s college. Instead we are forced to come up with last minute accommodations and go to Philly instead, or wait the three days or so to get her on the next available flight.
It’s really a shame because their flight crews are amazing. So funny, kind, and accommodating.

Worst airline ever. They kept canceling out tickets and we never received email notification. We only noticed 3 days ago when we went i to check seats. Our in-laws tickets were not canceled, only our ticket. Worst customer service. You can never connect with them if your life depended on it. I applied for Spirti Membership for smart saver flight rate forgot to cancel they auto debited which I understand but Worst is you lose the benefit if you cancel the the membership even if you paid in full for it. Other airlines or any service providers will let you use the benefits but not spirit. It's such a fraud

Spirit Airlines directs passengers to a fraudulent immigration website scam when flying to Colombia, that collects your passport info and charges you for free services. I was sure it had to be legit because the airline was directing me to it as part of check in, guess I learned my lesson. Flyer beware.