Spotlight Reviews 389

Do not use Made to Measure. While the in-store team were great, the Melbourne-based "customer care crew" were a nightmare. 90 minutes of calls, hung up on twice, put on hold for 15 and 30 minutes at... See more

1 star is super generous. One of the most disorganised businesses I've ever dealt with. The stores are putrid, dishevelled, unorganised hovels. Staff are lacking customer service, they care zero about... See more

Customer service in Darwin was totally lacking. No eye contact with server, she practically threw the receipt at me and was talking to her co-worker as she walked off before I’d even picked up my pur... See more

Just visites the Horsham store & left as no customer service at furnishings, asked Taryn at sew for someone to serve us in furnishings, she said Leanne should be there she called her but no one turne... See more

They have convoluted click and collect and return policies. Their website constantly has glitches. It shows products on their store computers and when you arrive they don’t have the product and yester... See more

Broken web site, unable to take orders from online customers. Asked a bunch of information but was not able to put through my order. Also keeps asking for captcha to "verify" you are a human, so they... See more

Very dirty and dusty stores in my 20+ years of visiting Spotlight Australia and the service is usually substandard and sometimes the staff are quite rude. Ribbons Rolls are often OOS and that ca... See more

ordered 2 rugs online on 5/3/25. Made calls and emails to their overseas customer service team. They never sent products blaming the supplier of goods. They refunded me for both rugs today despite... See more

Tried to order fabric online to a certain size but could not which I understand. called customer care to ask if I could request this on my order, she was rude and we canceled the order. Called the inv... See more

A terrible experience after I had paid the full amount. Every time I call I’m put on hold for 20-39 minutes and no one can give me answer as to when blinds and curtains will be installed. Promised to... See more

I purchased a Brother sewing machine on Saturday 12th July. I went to Wairau Road Store. I walked straight into a very helpful knowledgeable floor person who walked with purpose and ready to be of... See more

Spotlight has the WORST customer service I have ever experienced. I have had 2 poor return instances where I have been in store and for one reason or another they wouldn’t refund me. Either I had to r... See more

Over many years I have visited Palmerston North NZ and each time have shopped in Spotlight. Each x every time I have been on the receiving end of staff (only in fabric department) with a costic, arrog... See more

Don't EVER use these clowns for online purchases!!! Their customer service is pitiful and I was invited to provide a review of my experience. Nothing nasty just a brief outline of how I placed the... See more

Sophie at Pukekohe is marvelous! She goes the Xtra mile. Last week I enquired about a cushion. I couldn't find a 2nd one. It certainly wasn't visible on the display shelf. Sophie dropped everything an... See more

I had a truly wonderful customer service experience from Lisa at the Cockburn branch Although she was trying to sort the sales discounting out, she just put this to one side to help on the check... See more

My name is Lena , i am writing this review specifically for the staff member at sylvia park store this morning , who helped and carried my shopping to the car , I don't know how to thank her , tha... See more

Spotlight Preston does NOT answer the phone. I've been trying for days at different times and no go. Preston South Morang will get 5 stars for service and convenience and picking up the phone..

I received a very poor quality product (speicifically a set of curtain rails) and having used these i decided to write a polite but accurate opinion of the blinds on their website reviews. My review... See more

Dear Spotlight Management, you have lost me as a customer, and you can blame your lack of investment in your website. I am sure that I’m not the only online customer who has become so frustrated that... See more

I am still waiting to hear from someone regarding my made to measure vertical blind. This complaint has been going on for 2 months. I wrote a review and hear from someone who says I will bear from the... See more

Got helium balloons for my daughter’s birthday, purchased in the afternoon the day before her party. Was told the balloons would last for at least a week, sometimes up to a month. One of the balloons... See more

Issues with the website. Impossible to use the website, tried on different browsers, different internet providers and different devices and all experiencing the same issue that the grey ci... See more

I went to spotlight Belrose and found the gentleman who I asked about a price very rude and obnoxious. Unfortunately I did not get his name. Terrible customer service.

I recently had a disappointing experience at Spotlight, Trinity Gardens. I purchased two curtains and some accessories, but after returning home, I realised the cashier had only scanned one curt... See more

I came across this super rude and arrogant worker, and she was arguing with me for no apparent reason!? I didn't do anything wrong, and she was telling me off for asking a question at the desk. Mind y... See more

Curtains install. We had a quote for our curtains in middle of May. Whole Quotation experience was very good, as Mark has given us options to choose the fabrics and and told us it would take 4-... See more

Several weeks back I ordered a blind accessory in the Geelong store. None were on the shelves even though their stock system identified a few onsite. They ordered another for me, luckily still at th... See more

Customer service was horrific. Wouldn’t accept a return that was clearly faulty and said as it was 28 days past purchase. Ridiculous

No return on Pillows...I understand but what about when the quality is appalling? The Koo Pillows were not cheap and I am stuck with them. Once out of the package it is clear they are cheap and nasty.... See more

I ordered custom curtains from Spotlight and had it as a priority order, expecting professionalism and efficiency. What I received was the complete opposite. Despite being a priority order, i... See more

New Plymouth store bullies . Closing in 15 minutes can't pay cash only eftpos..ask why said I now hv to bank transfer..ask why again accept teller answer but during that conversation she has spoken t... See more

Quality is really poor, purchased towels and after one wash the sides fell apart. Their returns policy is easy which makes you think it’s because they are used to it.

Terrible customer service experience and not the first time. Online store changed my order and charged 5x original price. Contacted customer service and was told my order was cancelled, instead it has... See more

Spotlight made to measure experience was terrible. If it wasnt for the Consultant, I would have taken my business elsewhere. It took 5 months for my curtains to be installed from the time we paid our... See more

I have just sent this to Spotlight asking for an answer. I went in the last week to buy a couple of Platinum 40 x 50 cm black picture frames. I have bought a number of these on the past because I li... See more

Order placed on 13 December 2024 and never delivered. Poor customer service — I do not recommend buying online from this store.

SPOTLIGHT (after I posted the requested review): Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and... See more

The goods on offer at spotlight is nice for a one-stop option with so many random bits and pieces. I avoid the Manukau branch at all costs though, the staff are straight up rude, either ignoring you i... See more

In store: Excellent friendly customer service. Call centre: Absolute shite. Can not transfer stock between stores, and cannot call directly to an individual store. Not available to order online. Staf... See more

The products are great but I ordered a deep green posca pen and they keep sending me the deep grey ! After ordering 3 times I gave up and ask for a refund wish I had to force as they at first didn't w... See more

I just bought some awesome skull mugs, nice thick glass that hold freshly boiled water!! I love spotlight, have never had a bad deal yet.

Below is a review posted about the online purchase of a clothing rack, they "moderated" it and would not publish online, so here it is. The product is ok, the spotlight website is terrible to purch... See more

I would like to thank the young kind lass called Victoria from the Preston store who help me with process of getting a refunded because I did not have the receipt she went out of her way to help me.... See more

I dropped into Tauranga Spotlight store this week to allow my grand daughter ( 4 years old) to choose some fabric to sew her a nighty. ?Tiana ( a new face to me at Tauranga Spotlight) was so f... See more

Did a collect and collect rotorua store collected same day very nice customer service helpful smiles and very polite brought a matress topper its great just what was needed for the bed 🥰

this lovely staff member called Adrian helped me with the party balloons which wrest available at Spotlight Weatherill park, he looked up what stores had them and told me how many they had left... See more

Spotlight Trinity Gardens SA - today was the worst experience at this store it is usually clean, tidy & very helpful, but today it was the opposite. Untidy, empty boxes everywhere, no trolleys availa... See more

I was shopping for curtains at Spotlight Weatherill Park for a friend that is not mobile so I was using my phone as communication to her, I needed a lot of help as she was putting curtains on all of... See more