Sentinel has just become terrible to work with, long hold times and then when you get on a call after the long hold the calls drop (happened frequently)and they don't call you back! Especially when s... See more
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See what reviewers are saying
I have an inherited IRA in a fixed rate CD. I'm taking semi annual RMDs. I wanted to take one of my distributions 2 months early. I filled out the paperwork but they would not send it to me. Each t... See more
Client needed a distribution. We asked for the total surrender charges and net amount client would get and they didn't not mention an additional market value adjustment. When they heard about the co... See more
Horrible customer service over the phone and via email. No one cares at this company about you. My mother in-law died so my wife decide to liquidate the annuity. The 1099 Sentinel issued was incorr... See more
1.1
Bad
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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McKoy Review
I no longer write business with Sentinel, but I still have clients who have their policies. I've had NO issues, at all with Sentinel Security Life
2 February 2017
Unprompted review
Great products, greater service.
Indexed annuity with safety and income options and service is superb.
2 February 2017
Unprompted review
Confusing Survey
I'm contracted, but don't sell it because it doesn't compare to other company's products. So my score of 1 as Bad is not because of bad experiences or services, just that the rates are not competitive. If I'm in a household and they tell me they have a Sentinel Medicare Supplement, I know I can improve their situation if they can answer the medical questions.
2 February 2017
Unprompted review
Application!
One item (effective date) of application rejected two (2) times and allowing one (1) day to update!
2 February 2017
Unprompted review
Good company
I have done business with Sentinel and found that it is fair and always ready to help.
2 February 2017
Unprompted review
little to no communication after the policy issues.
They do not annualize monthly payments nor follow up with account amounts due on balance of commissions still payable per contract.
2 February 2017
Unprompted review
sentinel security rate adjustments
the rate adjustments are way too high for being able to keep business intact . The agent contracting also is behind as all other companies will give residuals after 7 years and some even go for the life of the contract.
2 February 2017
Unprompted review
dont like surprises
by sneaking extra surrender charges on your annuties without any training or proper disclosure you have broken my trust.if you were in securities you would be in jail.i used to think you were an honest company, but no longer.
2 February 2017
Unprompted review
Great Company
I have always enjoyed using sentinel ...I have no problems and they are great to work with..
2 February 2017
Unprompted review
great customer service. Excellent in many areas.
I can recommend this company without hesitation
2 February 2017
Unprompted review
Kay's review
As an agent, Sentinel Security is a great company to work with. The turnaround on their products approved and issued Is very timely. I've sold several Personal Choice Annuities and their fixed interest rates are the best.
s
2 February 2017
Unprompted review
service
always have had good service when I have needed forms in customer service. Timely policy turn around time.
2 February 2017
Unprompted review
excellent service and rates
2 February 2017
Unprompted review
My Opinion
During my experience the site did not flow. You would complete a section and it would not populate and let you move on. I can't even remember how many times I had to call in and get assistance. It would also be so much more convenient to be able to use it as well on my iPad.
2 February 2017
Unprompted review
Easy company to work with
Underwriting and customer service have been easy to work with
2 February 2017
Unprompted review
great company easy to deal with
easy to deal with
people answer the phone
fast issue
2 February 2017
Unprompted review
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