While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We want to improve and enhance the world of air treatment. We therefore develop lovable household appliances with an outstanding design. Our products are easy and intuitive to use and ensure efficient power consumption. New product developments always emerge from a personal need. We want to create elegant and useful roommates that enhance our wellbeing.
Chamerstrasse 174, 6300 , Zug, Switzerland
3.8
12 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with my fan. It could not be solved but I received a great customer support service. I felt valued. So much that i have decided to purchase the same one again.
Reply from Stadler Form
Dear Signe,
thank you very much for your message. If you meet any other unexpected challenges with our products, please just let us know, we are here to help.
All the best from Samuel at Stadler Form
I have had an essential oils diffuser for a few years. Although the diffuser itself works well, the charger broke 2 times already although I do not use it permanently. The first time I managed to buy another one from the distributor in Spain (purchased the product through Amazon so could not contact them for a replacement charger), but there is no longer a distributor in Spain, and now the manufacturer (in Switzerland) tells me that they cannot provide it and they do not even give me the characteristics that I should look for to be able to buy one somewhere else. They do respond quickly to your emails but they do not provide a actual solution - just to contact Amazon, which of course is not going to resolve the issue, as they do not sell the charges separately. Now an expensive product going to the bin...I DO NOT RECOMMEND products from this company.
Reply from Stadler Form
Hey Dafe - thank you for your message. We are terribly sorry to hear that you did not get a proper solution for your problem. We are working hard everyday, to avoid this kind of situations. Please send us a message on service@stadlerform.com and mention which kind of aroma diffuser you have and we will either send you a replacement adapter or if that is not possible, confirm the technical data to source one locally. Really sorry about the challenges you met using our product and communicating with us. All the best and hope to resolve this issue ASAP for you. Samuel from Stadler Form.
Their Oskar big is a complete hoax. They don't post negative reviews on their official site :) The device is marketed as quiet, while it's completely not. The issue is not with fans, these are adjustable and are pretty good, but the some other electronics inside make annoying noise louder that fans on second speed, i can hear it from 8 meters away. The creaky noise fills the whole room. And it's absolutely impossible to sleep when it's turned on at any speed in the same room.
Reply from Stadler Form
Dear psyGressiw, thank you for your message/review here on Trustpilot. It is very sad to hear, that you are not satisfied with your Oskar. This product is a bestseller for many years already and happens to increase the humidity level in many bedrooms worldwide. We are convinced, that for your Oskar, there is a solution that can be found. Please get in touch with us on service@stadlerform.com and we are more than happy, to better understand what is wrong with your Oskar and how to resolve the issue. All the best from Samuel at Stadler Form.
We purchased the Stadler Form Albert dehumidifier and Selina hygrometer and are very satisfied. We experienced a couple of issues with the Albert and Stadler Form support service and their distributor worked with us hand in hand to satisfactorily and timely resolve the issues. The Albert is quiet and efficient. The Albert and Selina designs are very stylish and discreet.
Overall we are very satisfied with the Albert and Selina as well as the support services.
Reply from Stadler Form
Dear JP3, thank you for your message. Somehow everything goes wrong in your case. We are very sorry about this. We understand your frustration and ALWAYS respond to our messages within a short period of time. Why this did not happen in this case or if the message way maybe lost somewhere - needs to be adressed. You can find my contact data on the international Stadler Form website and I would be pleased if you could adress your case to me direclty. We do not leave our customers allone and always make our outmost to find a solution. Please be assured of this. My name is Samuel and you will find my credentials on the Stadler Form Team site. Stay safe and healthy. Best regards!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
