London Stansted Airport Reviews 

Just wanted to thank Stansted Airport Assistance staff for the help I received on my flight out and return flight from Rome this week. Extremely professional, polite and caring. In the past 20 years, since my health has deteriorated, I’ve hated feeling like a nuisance at airports - Stansted assistance made me feel like a normal person again - just want to say a huge thank you to those on duty Monday 25/5 0845 to Rome and Fri 29/5 0025 (delayed) from Rome.

Staff at the information point were so incredibly helpful - left my phone on the plane and asked information point one man specifically who refused to give me his name out of humility went above and beyond to get it back for me and his coworker Dan from Ryanair who retrieved it for me for nothing. Thank you 🙏

I have used Stansted airport for many of my trips and have found there to be no issues at all, until when I was returning from my trip last week and going through passport control with my partner to which a blonde lady working in that area pushed inbetween me and my partner to close the area off to make him go to the next section to which he had both our bags and I asked her to kindly let him with me as he had our two suitcases which he would struggle to get through the passport system gates. She then snapped back stating ‘it doesn’t matter he needs to use the other system and will meet you on the other side’. So I asked her to let him give me my suitcase so he could manage and she just ignored me and stood in the way so my partner moved around her to give me my suitcase to which she shouted at him calling him an ‘ar*ehole’. Totally unprofessional and uncalled for. I just asked to get my bag from my partner to go through the passport control so he didn’t have two suitcases making it difficult for him. Absolutely disgusting behaviour from the individual staff member. Caused more issues with people behind us also wanting to get through passport control, trying to stop me from getting my suitcase than just allowing him to give me it or follow behind me. To then shout abusive names towards my partner infront of many people you should be ashamed of this behaviour.

STANSTED AIRPORT DROP-OFF COST TRAP
Best NOT use the auto billing option, to avoid paying twice:
Having set up auto billing, no indication appeared on my account when I checked later so I paid £10 again to avoid the penalty charge.
Now try getting the duplicate payment back online - no response from Stansted so far, 2 weeks later, and no indication of a refund in my Stansted drop-off account.
Perhaps a common problem?
Perhaps best to avoid Stansted altogether.

Extremely rude male working personel (one person) with zero compassion and typical male anger issues ruined the entire experience at the airport. He should not be working near people, but unfortunately he is.

Signing at the airport showing the exit is horrendous, showing to the wrong door, only to get shouted at for trying to find the exit. "Walk to the desk!", "but the signs in the direction you're pointing show back around here", angry personel shouts "go to the desk!", but there's no desk visible from where the exit sign leads. I try to find the desk, which is further around a few corners, not visible from where the exit signs lead to. Meanwhile I hear him call me a stupid passenger for not listening to him. Being told to "go to the desk" when the exit signs point in a direction with no desk is confusing, and the exit-desk I was to go to only had an "information" sign. I sincerely hope other passengers stay away from this horrid airport as long as this guy is working there.

Interactions with staff were lovely until I got to security. My hand luggage was filled with meds as a chemo patient, so I was getting wheelchair assistance. When my bag was chosen to be checked, the man seemed to take pleasure in ripping everything out before asking me where the liquid was. I said there was no liquid, so he gruffly said: a cream then. I politely pointed to a green refrigerated meds container, which he almost tore open, checked and then proceeded to throw everything from my bag into the airport tray. I found his manner and disregard for very important medications, which I had noted to the staff before it went through x-ray, to be completely unwarranted. It left a very unpleasant taste in what was an already stressful journey for me. The clue was in the need for a wheelchair and bald head. I was very disappointed and distressed afterwards.

Absolutely disgusting! Filthy cattle market. Cleaning staff and those supervising should be fired!

Firstly, if I could give a separate review for passenger assistance, I would give them five stars. Really helpful, friendly, folk in the airport and also at the Stansted Express. Special mention for Stephanie at the airport landside passenger assistance.
However, the airport itself is grubby, the toilets are disgusting. Even mid afternoon, there was rubbish everywhere.

There is clearly an inadequate cleaning regime in force.

Some negatives about the airside passenger assistance lounge, it has no rubbish bins, they had run out of water and, again the chairs need a darned good clean.

Always terrible, digusting toilets look like they never get cleaned, security are rude and slow, expensive to even drop someone off, queues far too long for passport control. Extremely unsanitary which is not at all nice when you are travelling.

This airport feels like a complete money grab at every turn. It’s dirty, with long queues, rude staff, and long winding pathways that force you through every aisle of duty free just to reach departures. Seating is scarce, and eateries have grossly inflated prices.

The parking charges are utterly disgusting. I dropped someone off at the express set-down zone today and was charged £10 for just three minutes. They’ve now removed the barriers, making it easy to forget to pay so they can slap you with a fine.

Any pleasure that once came with flying has been stripped away by Stansted. It’s a truly horrible airport with extortionate practices that really should be illegal. Even a trip to the dentist is more enjoyable than using this place and probably less costly.

I use this fantastic Airport all the time and lately the experience has been even more impressive. Bearing in mind they are in the middle of a massive development programme the Staff are dealing with about 100,000 Passengers per day. So, you only have to arrive at security three hours before, wait 40 minutes before your airline gives you an applicable Gate number it’s not exactly rocket science.
Ryan Air (who I never use) are the only fly 🪰 in the ointment. So it’s simple, stop whinging and fly with someone else.
Stansted Airport is making top drawer improvements and users must not get distracted by the Airline they fly with. Keep it up Stansted Customer Services you are doing an excellent job.

Be careful! If you forget something at the airport they will charge you 25€ to pick it up. Even if it's kids items! They want to make money off children forgetting their rucksack! Terrible customer service from Gabriel, the manager at lost and found. So disappointed. I had to pay 10£ for parking as well! Rip off.

Why does this airport not operate a better system with their ‘special assistance’ system?
Each time we use this facility, we are held behind an enclosed area and have to wait for an assistant to take you to be checked in, to go through passport control etc.
We have waited for up to 40 minutes before now, so lose any time that we would like to use for beverages or food.

On return this week, disabled passengers in wheelchairs were lined up in a row in an enclosed area and told that there would be a ‘long delay’ as there were no staff available to take them through to arrivals.

The system works very well in other airports in the UK and also abroad!! There is no waiting around whatsoever.

Staff can be rude and miserable.
We will do our best to avoid this airport fir future travel.

Please empty bins. Over flowing in departures. No one emptying them

Drop off fees are getting out of hand! And it's no different at Stansted Airport!

£10 to drop off family at 3:30 am for their 6 am flight (not even peak time).

It's just robbery! It's pure scam for spending 15 minutes at the drop offs.

If we continue to allow this, they will soon start charging for breathing air.

This has to be the worst airport ever!!!
Hard wooden benches if you lucky enough to find a seat in the overly crowded departure area.
Go to gates 90 to 93 if you want a quieter seating area as these seem to be gates not in use- that’s if you don’t mind a mouse running around there!!
The airport is boiling hot, flights are delayed and security is a nightmare with rude staff. The award for worst airport definitely goes to Stansted

I fly frequently through Stansted, although my last visit before this recent trip was in September. Since then, I have been very impressed with the improvements and overall level of service I experienced.

It is clear that a lot of work and investment is going into improving the airport, and even with the ongoing construction, the experience already feels noticeably better. Security was efficient and quick, and what stood out most was the friendliness of the staff. Being greeted with smiles and a positive attitude made a real difference, and that is something I had not really experienced at the airport before.

The airport also felt tidy, clean, and well organised, and everyone I interacted with seemed genuinely willing to help. I would especially like to mention the lady providing customer service near the train to the gates, who was particularly helpful and welcoming.

Thank you for making my journey experience much more enjoyable. I appreciate the improvements being made and I am looking forward to travelling through Stansted again in the future.

I don't think this airport plans to improve. Crowded overly warm halls, hard wooden seats, often with no back, narrow, crowded passages. In over 40 years flying, it's the worst I've been to. I will fly any airline that doesn't depart from this place.

Terrible experience going through Stansted Airport ‘security’. 20 minutes. Training exercise for new recruits. No training on customer relationship management included. No signage warning travellers. Technical fault meant my bag wasn’t scanned fully. Pushed aside onto the belt for checking. Long delay as there were so many bags pulled aside. The woman in front had several sealed packs of Cathedral Cheese wiped for traces of drugs and explosives. By the time my bag arrived for searching the code on the plastic tray had timed out. So it had to be taken back around for a second scanning. No apology. No explanation for the meticulous bag search. Everything taken out. Dumb insolence from the supervisor. No apology until I asked for one.

Used the meet and greet parking service. When I stopped to charge my car on the way home after collecting my car I noticed that my alloy had a huge scuff and chunk missing from it. So the driver will have known full well that it’s happened and nothing was said at pick up. But because I left site they won’t accept any liability. Shocking service with shocking integrity