Star Action Figures Reviews 

526
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products and their excellent quality, often arriving in mint condition. Many appreciate the fair and competitive pricing, noting the absence of inflated costs. The ordering and pre-ordering systems are highlighted as efficient and straightforward, making purchases easy and reliable. Reviewers frequently commend the fast and reliable delivery service, with items consistently arriving promptly and exceptionally well-packaged, ensuring products are protected during transit. The company's customer service receives high praise for its responsiveness and helpful communication, addressing queries quickly and concisely. Many consider this business their top choice for figures and collectibles, recommending it for a first-class experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the value, condition,... See more

Order

Consumers find order experiences to be overwhelmingly positive, with many praising the speed of dispatch and... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Price

Customers had positive experiences with price, consistently praising the competitive and fair pricing, often... See more

Service

Reviewers mention positive feedback about service, with many praising the unbeatable and excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered and pre-ordered numerous times for Star Wars Black Series and Transformers. Never had to chase orders and almost always delivered on time. Got great stock on their website and at more com... See more

Company replied

Rated 5 out of 5 stars

Star action figures has gotta be one of, if not the best sites to get your collectables from. I’ve been getting all my Black series figures (and countless other things) from them for years and never b... See more

Company replied

Rated 5 out of 5 stars

I’m not one for taking time to write reviews, but when companies are exceptional I like to let them know and recommend them to others. I have been collecting various figures, models and others items f... See more

Company replied

Rated 5 out of 5 stars

I’ve been using SAF for a few years now, and they have never failed to come up with the goods. Everything from the timely postage, the thorough packing and the pre-order system they use is nothing sho... See more

Company replied


Company details

  1. Collectibles Shop
  2. Game Shop
  3. Toy shop

Written by the company

Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(526)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

An American werewolf in London Jack/David

As always my figure arrived in mint condition well packaged and delivered within 48 hours after despatch from pre order release. I can’t recommend Staractionfigures enough, figures are genuine as well which is becoming more of a problem.
Many thanks

16 December 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Steve
Thanks for leaving us another 5 star review!
We're glad to hear you're happy with your order again!
Merry Christmas from everyone here at SAF and best wishes for the New Year!

Rated 5 out of 5 stars

merry the force be with you

merry Christmas , my Ahsoka figure arrived as described .I am a huge fan of her series and I worship her series I love her character so much . merry Christmas and have a happy new year

18 December 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi
Thank you for your amazing review!
We are glad to hear that you love the Ahsoka figure you have received and are happy with the service we provide. We hope to receive your custom again in the future and we wish you have a Merry Christmas!

Rated 5 out of 5 stars

Once again fantastic experience

Hi all, my second review but once again a fantastic experience, my Legends wolverine arrived today literally with a day of the payment being taken so massively happy with that, I’m so looking forward to the other two figures dropping from you guys and I’ll have the full set including colossus then 😝
Thanks again guys, always a happy customer
Ant 🐜

15 November 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Ant
Thank you for another amazing review!
It is great to hear that your Wolverine figure has arrived with you are happy with it. We love that figure as well! We look forward to providing you the remaining two Deadpool & Wolverine figures!

Rated 5 out of 5 stars

Definitely recommended!

Used these guys several times and have never had a problem. They always ship in bomb proof packaging, so you can rely on your items arriving safely. Great company, decent prices, highly recommended.

27 September 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi John
Thanks for leaving us a fantastic review!
We are glad to hear that you like our company and would highly recommend us. We hope you receive your custom again in the future!

Rated 5 out of 5 stars

So happy with my recent order

So happy with my recent order from SAF. Description stated some can be non mint yet when the order arrivesd, all cards were pristine. A very happy collector here.
Order came very quickly! Thanku SAF

18 September 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Jason
Thank you for leaving us a 5* review!
We're happy to hear that you were pleased with the condition of your items.
We always try our best to send out the best ones.
Have a lovely day and enjoy the weekend!

Rated 5 out of 5 stars

The Best action figure retailer in UK

Ok so I have bought a few items over the past 12 months from SAF and they have now become my absolute favourite place to go for all my action figures, particularly marvel legends items!
I still have a lot of open pre orders which aren’t due for a month or two but I know there will be no issues once they drop, this company has my complete trust.
I would further like to thank a gentleman who works there named Harry, the money was not in my account on the day one of my most recent pre orders had come in stock, he held on to my order until after the weekend when I got paid, he then promptly took my payment and my item has now dispatched on what seems to be the same day they took the payment so thank you so much SAF and Harry, everybody who I know who collects and shares a passion for collecting I.E Facebook groups, Insta etc will all now be advised that SAF is undoubtedly one of if not THE best and most reliable action figure retailers in the country 🙏
Thank you again,
Ant 🐜

18 September 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Ant
Thanks for leaving us a 5 star review!
We always try our best to accommodate our customers needs and we're always happy to help.
We really appreciate the shout out as well, thank you very much :)
We look forward to serving you again in the future.
Have a nice weekend!

Rated 5 out of 5 stars

My go to website for figures!

Have ordered from here multiple times and every single time has been fantastic. They have a great range of the latest figures in stock and everything always arrives safely and swiftly, honestly couldn’t recommend them more! Always a pleasure.

9 September 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Ben
Thank you for leaving us a 5 star review!
We're happy to hear you like the items we sell and how we ship them!
We look forward to serving you again in the future.
Have a nice day :)

Rated 5 out of 5 stars

Fantastic company and great…

Fantastic company and great communication. My new go to shop for all my super7 reaction figures.
10/10 all round for these guys. This will definitely not be my last order.

23 August 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Ben
Thank you for your amazing 5 star review!
It is great to hear that you love our company and that you are happy with the orders you have received so far! We look forward to serving you again in the future!

Rated 5 out of 5 stars

Another amazing delivery from SAF

Another amazing delivery from SAF. I ordered 5 figures recently that I have been after for a while now and all arrived safely in SAFs standard high quality & very protective packaging. The 2 figures that were advertised by them as "possibly not be mint" I am opening so no problem but to be honest I couldnt see any reason why you wouldnt display them carded as they looked mint to me. I would say SAF is not always the cheapest for action figures but they are honest, always get back to you on queries/questions, the item you buy is always so well packed and presented in a strong, high quality box and protected in a thoughtful and cared for way as I know they are collectors themselves not just a retailer. I took advantage of the 10% warehouse move discount currently running as well thank you SAF for that. So great service, lovelly people on customer support always a pleasure supporting them with custom.

5 July 2024
Unprompted review
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Reply from Star Action Figures

Hi Chris
Thank you for your amazing 5 star review!
It is great to hear that you are happy with your order and with the service we provide. We are glad to hear that you have taken advantage of the 10% Warehouse Moving Sale we have on at the moment and we hope to receive your custom again in the future!

Rated 5 out of 5 stars

Figure-tastic

I do most of my shopping online because I don't get to travel like I used to. So it's hard to find great online companies that cater to the Collector/Nerd/Man Child lol. Look no further, Star Action Figures ticked all the boxes. Fantastic prices, amazing communication and my items were very well packaged. I would definitely use again! There's already a figure in my basket lol.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, great range of figures, flawlessly packaged and rapid delivery. I've bought a good few Star Wars and Marvel figures from Star Action and always delighted with the service.

1 May 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi
Thank you for your lovely review!
It is great to hear that you like the way we package our parcels and that your order was delivered to you quickly. We hope you receive your custom again in the future!

Rated 5 out of 5 stars

Excellent price and service.

I was looking for a Hot Toys Luke Skywalker from The Mandalorian and I was struggling to find them in the UK and at a reasonable price. I located Star Action Figures and following a little search through reviews decided that as the overwhelming majority of reviews were positive I would order from them.

My experience has been extremely positive and they have surpassed expectations to say the least. I placed the order on 11th June and it arrived today (13th June). The packaging was so good to protect it in transit and the figure does not disappoint either. Having completed the order I received the relevant emails and updates about when the figure was posted.

When I placed the order the figure was on sale so it was by far the best price I could have hoped for to get a brand new undamaged figure like this. However, the rest of the Hot Toys figures on the website are very reasonably priced even without the sale discount. This is also true of the other figures besides Hot Toys. There was also an added bonus of free postage as this figure was over the £50 mark for free postage.

Overall, I highly recommend Star Action Figures and will be ordering again in the not so distant future.

11 June 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Will
Thank you for your fantastic 5 star review!
We are glad to hear that your experience with us has been extremely positive and that you are happy with your Luke Skywalker Hot Toy. We do our best to ship out orders as quickly as possible so it is great to hear that your order was shipped out quickly and was packaged well. We look forward to serving you again in the future.

Rated 5 out of 5 stars

I used to order all the time from here…

I used to order all the time from here when I lived in the UK. I recently bought a figure from here from abroad and the Company is just as great

1 June 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Jonathan
Thank you for your 5 star review!
We are happy to hear that you are happy with your recent order and with our international shipping options. We hope to receive your custom again in the future!

Rated 5 out of 5 stars

Have purchased multiple times now

Have purchased multiple times now. All I can say is fantastic company. Replies to emails quickly, ships quickly and very friendly and so helpful. Reasonable prices and shipping costs. You are a credit to collectors and general buyers. Thank you

16 May 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Shane
Thank you for your amazing review!
It is great to hear that you like the service we provide. We look forward to serving you again in the future!

Rated 5 out of 5 stars

10/10

Very happy with my purchase. Well packaged, fast delivery and the figure I brought was 1/3 cheaper on this site then anywhere else I could find on the Internet! My dad is going to love his DIO figure!

10 May 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Annabel
Thank you for taking the time to leave us an amazing review!
We are glad to hear that you are happy with your figure and with the fast delivery of your order. We hope your dad loves his DIO figure.
We hope to receive your custom again in the future!

Rated 5 out of 5 stars

Always a great service

Always a great service. Sells toys at good prices and the communication is always solid. Highly recommend.

9 May 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi James
Thank you for your fantastic 5 star review!
It is amazing to hear that you are happy with the service we offer and that you would recommend us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Received a Hot Toys pre-order last…

Received a Hot Toys pre-order last week, overall very happy with the price, postage and communication. Would buy from again.

27 March 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Taylor
Thank you for taking the time to leave us a 5 star review!
We're super glad to hear that you were happy with your Hot Toys figure! We always try our hardest to give our customers the best shopping experience.
We look forward to serving you again!
Have a nice day :)

Rated 5 out of 5 stars

As always 100% service from SAF

As always 100% service from SAF, amazing service super quick delivery. Thankyou.

1 April 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi Mark
Thanks for leaving us another 5 star review!
We happy to hear that you have enjoyed shopping with us again! We look forward to serving you again in the future!
Have a nice day :)

Rated 5 out of 5 stars

Great stuff again

I’ve ordered three or so figures with protectors and they’ve all arrived in mint condition, superbly packaged. My latest purchase was a sale item admiral ackbar figure. At short notice- I’m able to attend a comic con at the weekend and was trying to find something that really appealed to me - to get Tim Rose to sign. I nearly ordered from Amazon - purely in terms of guaranteeing delivery before the event. However- I’m glad I didn’t and that I put my faith in this company. The product arrived in absolute record time- in literally a day or so- top stuff as always and I’m over the moon to have it in hand well before the weekend. Thanks very much indeed. This won’t be my last purchase.

10 April 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

Hi
Thanks for leaving us a 5 star review!
We're really glad that you were happy with the service we provided!
We look forward to your future custom!
Have a nice day :)

Rated 1 out of 5 stars

Expected To Pay To Return Damaged Items

I’ve been a customer of Star Action Figures for many years now. Spent hundreds, if not thousands, of pounds with the company.

And yet when I purchased an item from them 2 weeks ago and it arrived damaged, they expected me to pay for the postage to return their damaged item.
Am I really expected to be out of pocket to return a product that was sent to me damaged? Is that even legal?

The parcel was not damaged, just the product itself inside, so it was sent out already damaged.
If I was told the product was damaged/non mint on the website before purchasing then that’d be understandable. But I wasn’t. And I was sent out a damaged product that was no good to me. Then I have to pay for the privilege of returning their damaged product?

I emailed their support multiple times stating that this wasn’t fair but they weren’t for helping. Asked for the matter to be escalated to management (Wayne) and never heard from them again.

Judging by the other negative reviews, I’m sure there’ll be a response to this trying to discredit me in some way.
I was a genuine customer, that spent a lot of money with them… and the reluctance on their part to resolve this for me is very poor.
Feels like a company that’s got so big that they’ve lost any care for their customers unfortunately.

I can’t recommend this company anymore and will be using different retailers going forward.

**UPDATE**
As expected, another unprofessional and defensive response from Wayne like every other negative review. Obviously can't take criticism.

AVOID this company like the plague. Owner is a hot head and if you ever have any issues, you'll be blamed and personally attacked. Have seen this happen on multiple occasions on FaceBook groups.

Of my 34 orders with the company, 8 orders had to be fully or partially returned (at my own expense of course) due to similar issues with being sent damaged product. I could post a whole picture album of damaged stock Star Action Figures have sent me over the years that I've subsequently had to return at my own expense.
The packaging of Star Wars Vintage Collection figures is one of the main components of the product itself. Wayne himself knows this, otherwise he wouldn't be constantly complaining to Hasbro about the state of their stock. But yet that stock is still forwarded on to us customers.

I'll not lose any sleep over a few pound lost due to their poor customer service and of course I won't be using them again but maybe look at resolving customer issue's in a professional manner going forward. The response below says everything you need to know about who's in charge of this company and how they treat it's customers.

9 April 2024
Unprompted review
Star Action Figures logo

Reply from Star Action Figures

**Reply to constant updates** (Always happens, reviewer keeps updating as they can't stand by what they said in the first place after response. Does that make sense to anyone reading this. He has returned so much that he has a photo album of damaged figures?!?!? Why keep buying from us then? If we are that bad, why would you keep using us, so you have a photo album of pictures!!! Or is that another little lie Lee. If we are that bad, why use us?? Sure your not acting for another site trying to steal our customers. Hope you don't lose too much when they do bust!***

Again everyone. Feel free to see the latest issue Lee has. https://www.facebook.com/photo/?fbid=1172627570767633&set=a.6202941789716700
************************
Okay lets start by saying we will not try and discredit you. We have not grown to big and don't care, otherwise yesterday we would not have sold rare Marvel figures that we could have got double or treble the money for on eBay for todays RRP and blocked and banned scalpers who tried to take advantage of it.

But I digress.

It appears the only person trying to discredit anyone with misleading comments here is you Lee.

We don't discredit, we just tell the truth. But I think if you could upload a picture of what we sent you, if people see that and then read what you put above you would discredit yourself. So here is it. https://www.facebook.com/photo/?fbid=1172627570767633&set=a.6202941789716700

Even if you tried to describe the problem as I will do now, it would discredit you.

The picture you sent is a close up of the BACK of a vintage deluxe boxed figure, ANGLED TO THE LIGHT, that has very light veining on the back, so it cant be even been seen from the front of the box. There is no "damage" as described over and over again above. Is it not "non-mint" is is simply a very slight flaw, which is very very very common on Hasbro vintage products.

We openly state we will not pay for return shipping for items that have tiny flaws in them, as the way Hasbro produce these as toys, technically everything is "non-mint" and no grading company has as far as I am aware graded anything 100/100 which would be "mint".

If something shows damage or become damaged, we will pay for return shipping without hesitation. If something has a slight flaw, we do not, as if you look hard enough, angle things to the light, get out a magnifying glass, then you could find flaws on every thing, as Lee seems to do.

To put it in perspective, not to discredit, but to tell the truth, Lee has placed 22 orders since January 2022, only half of which were straight forward dispatches. 6 were cancelled, and 5 returned. So 50% of your orders placed are not shipped or returned.

When you do find another company, try to find one who does not keep 10% of your orders for cancelling or returning thems. Best of all, try not to be fooled into getting a discount for discrediting us. They'll go bust and take your money!

With regards the picture.

Note how it is on the back of the box, the picture is angled to the light so you can see it, and the actual flaw is probably less than 10mm on a box that measures 9x6 inches.

Imperfect, yeah. Most Star Wars vintage figures are due to the manufacturing process. We recently removed a post on the home page of over 2 years stating this.

But Damaged to the extent of ordering the company to pay to collect/return it and opening an account and leaving a 1* review... make your own minds up!

**UPDATE in response to his update. You're So cliche "Lee". Of course we are defensive. But also honest and truthful. But Just look at the image he provided. There is no attack there, no blame to him. Just the truth. We even put a link to the "damage" so everyone can see for themselves. We are very and honest. If he thinks that's unprofessional, then we disagree. He is welcome to return it. But we are not paying. He has already cancelled or returned 50% of his orders. That's a fact. You have to draw the line somewhere!

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