Star Alliance Reviews 

Mileage claims are often not allowed cos of class booking. Partner airlines can be non star alliance when you book the flights and you cannot earn miles nor use lounge cos of the so called connecting partner airlines not being star alliance.

Ethopian airlines, Well What can I say this has to be the worst airline, igonarance is unreal ordered a diabetic meal for my 13 year old type one diabetic on the flight to south africa and the return both times nothing provided so heis levels was up and down for the Home duration of the flight., on the return flight my wife Ho is disabled requested a wheel chair through this aiming and once again we nothing provided only when I started shouting was something done. And don't get me started to on Addis Ababa my god what a hell home with ignorant staff absolutely shocking. And then we can talk about there customer service or lack of its taken them a whole week to reply to my email a whole week and a stink apologie for treating my son like a leaper. You are a' insult, a disgrace to the profession I warn anyone do not use this airline.

No web check in, worst website, your customer service calls & says seperate charges for seats , if u really want to make money in unprofessional pls start gutkha business or begging is best business full profit.

Shockingly unhelpful and inefficient system. My very considerable collection of miles was taken away during lockdown when they obviously could not be used - without any warning or explanation.
As things stand I shall in future avoid making use of any Star Alliance flights which I have used extensively in the past, such as Lufthansa and Air France for example.

Star alliance used to be a good group of airlines in particular under 26,000 miles around the world trips.
Now they have gone real down. So sad. For example, we flew from Sydney to Houston with air new Zealand which is part of star alliance and nominated our Turkish airlines miles program (by the way Turkish airlines are one of the worst airlines this world has ever seen) however we did not get a single mile. I contacted Air New Zealand which they said “we gave you the miles but that is Turkish Airlines decision to give the points or not”- this was very sad and disappointing. Terrible group of airlines have come together and called star alliance.

Went to convert my Star Alliance points to Airpoints. They advertised 125 star alliance points equals $10 airpoints. But they only give you $1 instead. I have screenshots to prove the misleading information. Very disappointing and misleading.

This is fraud. They are criminals! They withdrew £2715.21 from my card . Did not provide flight
This is fraud! They are criminals!
They are clowns, do not believe them. Their place is in prison. They withdrew£ 2715.21from my card and did not provide holidays, nor refunded for the failed services.

booked a flight through star alliance and they scammed us of £1200. refused to give us a refund. when trying to get flight details and e-ticket from them, they told us it’ll take up to 3 working days to receive everything. on day number 4, nothing came through and when we called they kept putting us on hold and not providing enough details. they eventually emailed a FAKE ticket and when we went to check-in online with the airline, the booking reference number was fake and nothing came up on screen. after that I opened up a dispute case with my bank, and during the case star alliance provided fake evidence of the ticket and purchase details, then refused to communicate with the bank. I haven’t received my money back and don’t think I ever will, please beware of them. disgusting and pathetic jobless dirty scammers. do not contact or book anything with them.

FRAUD FRAUD FRAUD Alert
SHOCKING! Absolutely sick people operating this - not sure if this Star Alliance website has been hacked, but the 2 numbers I have been communicating with are still active.
Booked 2 flights with them, did NOT issue e-tickets, then they refused to refund the money. In the process took additional money out of my account without my knowledge. When calling them they put you on hold and refuse to speak with you. PLEASE DO NOT USE!

Derek the bartender is great. Best bloody Mary I've had. Their was a redhead with accent who works here that was quite rude to him while I was waiting for my drink. He was great. She left a bad impression.

Fraudulent company - The company work out of virtual offices - The Hoxton Mix on 90 Paul Street EC2A 4NE. The Salesman and the Superviser were unable to tell me what the nearest tube station is. They sent me a payment to make in USD so I declined it. It seems like a 2 man show. Avoid it, don't use this company.

my rating for this company is a minus 5*
they have taken 3000.00 from my bank and are not refunding they took it by fraud.
never ever go with these people
i am sooo angry that words cannot express in what state they have left me - they have ruined my credit rating they cancelled my "so called " flight on the day therefore the hotel that i had booked through viable source charged me cancellation fees of £600.00.
DIABOLICAL

****PLEASE NOTE ALL CUSTOMERS BEFORE BOOKING**** Absolutely disgusted with their service. Total cons, taken my money and no e-ticket issued waited almost 3 days and still nothing. Reporting Star Alliance to the Police.

star alliance is rip off the dont care about customer turkish arlines lost my bag when trying to contact the they dont care worst customer service

Wow, you always want to give somebody a second chance. mistakes can happen. I’ve already travelled to El Salvador with Air Canada and got my luggage after 7 weeks, after I arrived back to Stockholm.

As I said mistakes can happen, so this time flying to the Dominican Republic, with family for leisure, I thought let’s give the airline one more go …

And I must say, are there anymore stupid or incompetent people working in the airline business, than the peabrains than have been hired by Air Canada.

I have AirTags in all of my luggage, and so I know where they are at all times. The customer service response to this was “the luggage is on its way”, despite being untrue. According to the AirTags, they were still “stuck” in Toronto (without any given reason).

If not the company as a whole, then at least the president/CEO of the company needs to take a good look at how he is running this company and what kind of peanuts he is hiring.

I have now been in the Dominican Republic for 4 days without my luggage, and still no response from Air Canada. There has not even been a response back on when or if I’ll ever receive my luggage. Sort this incompetency out.

As such, I will do my upmost to discredit the worst airline airline I’ve ever traveled with (emphasis on WORST) and did the best of my ability as to make sure that nobody that I know will ever fly with Air Canada.

To make sure that this is truly and utterly understandable, and further NOT a common occurrence on my part to discredit a company, I am a frequent flyer and gold membership in Star Alliance and Platinum in 3 other airlines, so I have a bit of reference on frequent traveling.

To close this off, this is the first review I’ve ever written in my life, so in a sense that should give, if not everyone, then at least the company itself some more perspective on my frustration.

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This company has low life scammers operating within their company, i booked a flight for my nephew to come to the UK from Sri Lanka ,I paid £1300 , he arrived at the airport to be told he couldn't board the flight due to the wrong airline ticket number , ( how embarrassing 😳) I contacted the company be told they would rebook his flight again for the following day , the ticket arrived for only one way not return ,I contacted them and they said I would recieve the return in a few days time ,what a load of rubbish and as you can imagine , stress , I decided to cancel and say I wanted a refund as this couldn't possibly happen as it was important to have the return ticket at the same time . There I had to wait 40 days for the refund. In the mean timet so called company kept in touch via whats app. Very odd , A few days later I was scammed again for 157 pound for another unknown flight, it was at this point I cancelled my card with my bank. My bank was now looking into it with the fraud department, I have just been recently told this is a highly professional scam that has set up a company within the company .
Being an honest person myself this absolutely devastated me I just couldn't believe what was happening and how anyone could do such a despicable dishonest act for their own gains. I hope they burn in hell for the stress they have caused.

This is a scam company don't trust them they take people money don't give any airline ticket. They take more then what they say stay a way from this scam people. scam scam. They licence should be removed.

This is fraud! They are criminals!
They are clowns, do not believe them. Their place is in prison. They withdrew£ 1836 from my credit card and did not provide holidays, nor refunded for the failed services.

Booked 4 flights in June 2022 with Star Alliance Lufthansa from Birmingham England to Croatia 2 there, 2 back, for 2 people, should be easy right? No.
The return flights were transferred to partners within the alliance, causing my holiday to be shortened. Its October, still waiting for compensation inline with the rules. This group is unprofessional and not customer centric, in fact possibly acting in a dishonest manner by iver selling flights which they cannot serve, then nit paying compensation where they have to. If you want disappointment then book with these clowns otherwise use a decent carrier who can afford to play planes like grown ups.

This is a fraud!!!!! The location of address does not exist. I paid for a flight to Bangladesh and they then said their system failed therefore flight is cancelled I must wait for 6 weeks they then asked me for my bank details long did fit and 3 digit at the back. They was asking how much I had in my account. After weeks passed, no communication. They try to gain your trust by saying they are busy so couldn’t answer phone as they were praying. It’s all a SCAM!!! Do not trust them!!!!!! I still haven’t received my refund of £1,7077.00