Star Alliance Reviews 

Not helpful at all. We bought tickets from LOT, then SAS cancelled one of the four flights, and noone want to help. We are ping ponged between them.

Do not book anything with these scammers. My mum paid £60 for a wheelchair that should have been provided free. I spent months ringing looking for it to be refunded and them telling me it had been done and to wait another 2 weeks. The manager asked me for the last 4 digits of card my mums DOB and postcode to do the refund, all the info he needs to scam us further. I didn’t give it to him. Rang today and they actually laughed and said they won’t be giving me the money back. I was told that the managers are based in Morocco and are trying to scam me by a member of the team in London. Avoid at all costs.

Very unethical customer service. I have got a flight booked via them in December 2021 and I have to cancel because of some issue with air India. I'm still waiting for the refund amount and it's been 7 months now.

No one of the customer support is good to take care of customers and no proper response from them. I have to wait for hours on call to get hold of them and they will place the call on hold and made me to wait for another hour which is totally unacceptable

On 13 of May I bought a ticket with star Alliance but for some reason it was reverse straight away and the agent said that i will get refunded in 24 hours , a week ago I give them a call and the agent said please confirm the security code and you will be refunded but instead of refund the cut twice £650 from my account for ÑO reason. Today is 11 June I have not received any penny. This agency is not trustable what the did to me is stealing.

If there is less than one still much to give them, poor service and poor uniform even dirty uniform in some of airindia staff and transfer desk. I totally regert booking with such poor airindoa airlines they are shouting and screaming to sutomers as they are working for them even cancel their trip if they didnt obay what they say and give your items for them. Trying to steal items from travellers not a good thing especially when you ahve connecting flight through india . Horrible horrible experience

Quite inexplicable really. I wanted to register with Brussels Airlines Frequent Flyer Program. I know nothing about it. I learnt it was handled by Miles & More, so I started to create an account at that website. The online form wanted to know the partner for my service card to complete the registration. Brussels Airlines wasn't a partner listed. I tried the online contact form, but "Service number" was a mandatory field so I couldn't send my query. I called the contact number listed. After a few minutes wait I was told by the voice at the other end he would set me up and to wait. Silence. No music, just empty space. I called out "hello?". Nothing for several minutes. I hung up. Why did I waste 10 minutes of my life?

12 Year Gold card holder - they have absolutely zero care what’s so ever for their customers. Everything is always your fault, the only time they are nice is when they take your money .!! 17 years in aviation, all airlines are the same

Christmas Eve. Two flights with Lot, connection in Warsaw. First flight was late, connection was to the last flight and they did not wait 20 min. Next possible flight 14 hours later. All they gave was a coffee coupon for a shop, which was closed.

Turkish airlines is the worst ever airline, with horrible customer service! Never fly by this company! We had flight from Dubai to Miami with connection in Istanbul. They denied us boarding because of ticket not in sequence. Managers at airport was not helpful and assisting , they actually was very rude and disrespectful. He said If u can show me boarding pass or any proof of u flying from Istanbul to Dubai then you can board the flight.p.s that was like 15 days ago. After unpleasant talk with useless and unhelpful management ,we went to ticket office, it’s 30 min drive from airport . They said we are sorry it’s in error on our side in the system, we will reissue tickets for tomorrow, but we can’t provide u any assistance with ur transportation, accommodation and meals. So not only we have to do run around with our luggage and with my mom in age ,and we need to pay for there mistakes.

Star Alliance has zero integrity. Copa Airlines is stealing money from their customers -- promising refunds that never come -- and these "people" just don't care. Sure, the Nazis were horrible people, but how about the people that helped the Nazis? Grow some integrity, Star Alliance, and hold your members accountable.

I had a 02.15 flight from Athens to Addis Ababa in business class. I went through immigration at about midnight to use the Star Alliance lounge only to find it closed. All other food places were also closed so i could not get food or drink of any kind

Elsker Star Alliance god service med miles osv

The are terrible. Luggage check in slow did not take credit cards. Did they think I was going to travel to Europe with Luggage.

Congress really needs to Crack down on these airlines. They have a monopoly on air travel and just keep cheating the consumer.

If I could I would give a negative 5 stars for the performance of the Frankfurt check in staff.
Because of them we missed our flight even though we started queuing 2 hours before the flight.
The people working there a miserable and highly incompetent.
Later we found that they were just explaining to people why they missed their airplanes just to send them to an other line where the people were supposed to rebook their tickets. I have seen better order and something the whole Star Allience should aspire to imitate in a McDonald's line.

Never fly Egypt Air. Worst airline that I have ever flown and am shocked that they are a member of Star Alliance.
Rude, unprofessional and down right mean flight attendants with no command of the English language.
I contracted food poisoning flying business class from Cairo to Toronto and have been laid up for a week.
I have sent in a complaint but that will likely fall on deaf ears. The only thing to do is to warn other unsuspecting travelers to steer clear of this horrendous airline.

Travelled on Ethiopian airlines recently on a 14-hour flight with a one-hour stopover. I have been frequently flying Ethiopian for over 15 years and used to enjoy the food. I must say, the three meals I had were below my expectations and below the standards it used to be.

The flight and plane was quite ok. But if you travel through Istanbul, be prepared there are no notifications of departures. Unfortunately I was late and I bought new tickets. I spent 24 hours in Istanbul. When I arrived at home I was waiting for my baggage for two weeks. When it arrived there were missing my laptop, gaming mouse and carpet. They explained it like baggage was not properly packaged. I have plastic samsonite and all my life I flew like this. How to pack the gaming mouse and carpet? So they refused to refund. I'm shure it was stolen. It's not first time when people missing they property in Istanbul. Good job Turkish Airlines. It's a shame.

It is impossible to send a complaint to star alliance.
Also, I tried to enter the lounge in the Vienna Airport and I was not allowed. The excuse was that I am a star alliance gold member with aegean and not with Austrian. I do not understand this discrimination. It is very disturbing from their side. Also the lack of information about this fact is unacceptable and non-professional. It really shows a lack of respect for your customers.

1. There is no way to send a feedback to star alliance , how do they listen to their customers suggestions.
2.They should have a rule to all their member and get them to transfer miles between all star alliance group of airlines.
What does it mean when you fly and accumulate miles and cant send them to your son or wife.

like pretty much everyone star alliance really disappointing about them. They charge my 230$ for an extra bag of 8 kg when after all i saw ppl with 45 Lt backpack in the plane. Didn't have choice to pay cause was from a transfer from an other airline company. If i knew it before i could drop the bag in the garbage bin cause the value wasn't worth it.