Starfury Conventions Reviews 

526
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and volunteers for their exceptional friendliness, helpfulness, and professional approach, which significantly contributes to a welcoming atmosphere. Many people highlight the events as well-organized, smooth, and enjoyable, with guests actively engaging and providing entertaining experiences. Reviewers often appreciate the calm pace, clear scheduling, and efficient handling of autographs and photo opportunities, making for a fantastic overall experience. However, some customers also noted issues with staff conduct, describing some as rude, unhelpful, or aggressive, and observed poor treatment regarding accessibility. A few other people also felt that communication was vague or inconsistent, with some emails and messages going unanswered. Additionally, some reviewers reported negative experiences with social media interactions, including being removed from groups for sharing critical opinions, and found the event format outdated or talks unengaging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their approachability, friendliness, and... See more

User experience

Customers had positive experiences with user experience, with many reviewers praising the organization,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the approachable, friendly, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers having a fantastic time at events... See more

Social media

Customers consistently note ambiguous experiences with social media, with many expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a number of Starfury events over the years and never had a problem that wasn't of my own making. Over the past few years I have needed to take advantage of their accessibility and... See more

Rated 5 out of 5 stars

We attended warp 1 and warp 2 - both were excellent star trek conventions with a good selection of stars from across the 90s and modern trek. As a hotel con, it is a bit different to a comic con s... See more

Rated 5 out of 5 stars

My husband & I have now been to three Starfury events so Warp2 was our fourth. They are the the best cons ever. We have been to other Trek cons & they were no where near as friendly. Warp2 had grea... See more

Rated 5 out of 5 stars

Great Events. I've only had the chance to partecipate at One Vampire Ball and the recent Warp 2, but given the possibility, I'd definitely come to another event by Starfury. Staff and guests have bee... See more


Company details

  1. Event ticket seller

Information provided by various external sources

The UK's no. 1 organiser of genre TV and Sci-Fi conventions.


Contact info

3.8

Great

TrustScore 4 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(526)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Lux 3

Seamless event, couldn’t believe how well run it was (having experienced others at same hotel). Would definitely return to a Starfury convention.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

LUX 3

This was my first time attending a Starfury Event, in fact it was my first ever convention, and I was not disappointed. The event was well organised and well run. The prices were really reasonable and you do get a lot for your money. The Starfury staff and volunteers were all really friendly and helpful and the guest lineup was amazing and they all seemed really happy to be there. The location was excellent and the hotel was nice but on the expensive side. What I really liked about it though was how friendly everyone who attended were. People could be themselves without being judged and everyone was accepted and treated with respect. This isn’t something you often see at such a large gathering. From the moment I booked my ticket to the end of the event, we were always given updates and news about the event so there were no nasty surprises. What you see is what you get, and it’s refreshing to deal with an honest company who genuinely seem to care about the experience you get. Overall it was an amazing event and I would definitely go to another one in the future.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Lux 3

Really enjoyable event, it was hectic at times but really well organised and the staff are very helpful too. Lots of fun!

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experiences

I've attended several Starfury events and I've always had a fantastic time! The staff are so helpful if you do have an issue or even just a question. The events themselves are incredibly well Organised and great fun. I have no hesitation recommending Starfury events to anyone and everyone.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Starfury Lux 3 lived up to it's name

Starfury Lux 3 lived up to it's name - a well organised Convention with star quality throughout for passionate Lucifer fans. Sean and staff worked very hard to produce an event that fans like me would remember forever with photos, autographs, fan meets and panels with wonderful cast and writers from my favourite show Lucifer. Lux3 was held at Birmingham in 2024. It was an outstanding event for me meeting my heroes, some again and others for the first time. I was honoured to assist in a small way as a volunteer. I met up with old friends and made more in the fandom. The parties and costume competition were fab to take part in. Thank you Sean. A very happy Lucifan here! Looking forward to attending more Starfury events in future.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Lux 3

Really well organised, they’re was a lot happening but the staff are really helpful and make sure you have time to d ok everything you want to do.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Lux 3

Amazing event with amazing guests, staff was very friendly and accomodating (shout out to the autograph Team)!

9 February 2024
Unprompted review
Rated 2 out of 5 stars

A missed oppurtunity.......

While I understand that you agree to certain terms, I find it very customer-unfriendly that it is not possible to either sell or return your tickets. You yourselves acknowledge that it is not always guaranteed that certain guests will actually attend. However, in that case, efforts are made to find a good alternative. Why doesn't the same apply to attendees? It wouldn't be a problem if there were associated costs, but losing the entire ticket seems very customer-unfriendly to me. My daughter is a regular attendee of this event, but due to illness, it is not possible for her to attend LUX 3 next year. It is strange that the hotel and the airline are accommodating and willing to consider options, while a convention with extremely friendly actors and staff is unable to show any compassion."

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Best English conventions!

I’ve attended 7 Starfury events and will be attending my 8th next year. The staff and volunteers are always very helpful and down to earth, the events are extremely well planned and executed. The actors which attend always speak highly of the conventions and show how much they are enjoying being there.

I can’t wait for the next one!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Starfury puts fans first!

Starfury run some of the best organised, entertaining, intimate and caring events.

I had a great time at the recent event. Got to meet some of my fav actors again, and find some new favs! There was a great mix of talent, interesting panels and fantastic ops. I got my new fav Misha pic out of it!!

The way the staff and fans all respond in a crisis is amazing. Kudos to the team!

30 September 2023
Unprompted review
Rated 4 out of 5 stars

Really impressed with almost all of the…

Really impressed with almost all of the staff & especially the volunteers. They handled things well considering the situation with the panels being closed on the Saturday. Also would like to commend the volunteer wearing the "im an a**hole" patch as he was the exact opposite when i heard some guests being very rude & trying to pick a fight with him he was very calm & resolved the situation perfectly. Shame the same cannot be said about the staff member called Helen who was rude & pompous during every interaction I witness. Fortunately she did not speak directly to me but I was on the receiving end of a disgusted look that I'm not clear what it was for as I was only walking by to get my autos.

22 September 2023
Unprompted review
Rated 2 out of 5 stars

Bad staff ruined my experience.

Firstly i had a great weekend. It’s not my first Starfury con and I’ve always had a good experience. I’ve stewarded a couple of times now and really enjoyed my time. The cons are for the most part run well and organised, and apart from the usual scheduling shuffling about sometimes it’s smooth sailing and fun. However my issue arose after the con. Having a staff member (Helen) and someone who appears to be your official photographer from my best guess (Ashley) jump on a social media post of mine with negative comments. (A positive post btw that had no reason to attract negativity of this kind) and then double down and attack anyone who comments while going to another SM site and claim they are being attacked themselves has left a very sour taste in my mouth. I love attending your events and stewarding and now I’m concerned that I would not even be welcome if I bought tickets again because of a fight your staff started. I’m actually appalled that this sort of behaviour is seen as acceptable for staff members. Having staff badmouthing guests you’ve paid to appear at your cons on so loudly on SM seems unprofessional.

29 September 2023
Unprompted review
Starfury Conventions logo

Reply from Starfury Conventions

Many thanks fort your comments, but I am afraid that you have some of your facts wrong. Ashley is not a member of Starfury's staff, and he is not the official photographer. He is a paying customer and attendee, so I am not in a position to censor or control what he does or posts on social media. I have absolutely no idea how that false rumour that he is a member of Starfury's staff has started.

Rated 3 out of 5 stars

My first Starfury convention - CR7

My first Starfury convention and I had high expectations as I had heard such positive things about them. It was brilliant. The guests were all clearly relaxed and happy to be there and engaging with the attendees, which speaks well of the organiser.

My only criticism, and it's minor, was having the autos at the same time as panels meant having to choose between them, which wasn't great and I felt a bit sad missing panels, it was also commented on by some of the guests how there were less people in the main hall during their panel. But I'm sure it's difficult working out all the timings to fit everything in, so it's a minor criticism and it didn't take away from the fantastic weekend.

I took away a star due to one of the staff being super aggressive and rude to myself and a friend for no reason (including physically stopping us from moving) and then not apologising when she realised she was in the wrong, this was the second time over the con that she was very rude and aggressive for no reason. That same staff member has also been online badmouthing one of the guests and his fans, which is really not a good look and doesn't reflect well on the organisation at all.

Overall I was highly impressed and will definitely be attending future CR events.

Edit: since posting this review I have seen the amount of frankly libellous comments being allowed on the official Facebook page and it is seriously disheartening and makes me question whether this is really as friendly and welcoming an organisation as I had been led to believe. There have also been one staff member and one person who says they are associated with Starfury going onto people's positive social media posts and being very toxic towards one of the guests and his fans. I removed a star for this because while the event itself was brilliant this put a really bad taste in my mouth.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been to Cross roads cons only…

I’ve been to Cross roads cons only twice, but both times have been such an incredible weekend of meeting new people, being surrounded by this amazing community and just having an insane time.

I don’t have any faults to give, like it’s all been so good. The panels always feel so intimate and cosy in a way because you know they’re just for us, and this con, and the guests have always been so funny and lovely to listen to and meet.

All the staff and creators of this con deserve so much gratitude for the insane conventions they create!! Thank you.

I tried to only go to one convention as a treat, but then the guests were announced for the next one and I accidentally bought a ticket, and the same has happened for the next one! Once you go to this con, you just don’t want the magic to end so keep going lol

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Ultimate weekend for fans

Attended my first starfury event. I found the booking process easy and good communication on their socials. Great groups set up for newbies. Organised lines for photo ops and quick collection times. Cute merchandise with the ticket.

My only quibbles which are not off putting for future events are - more seating - especially in the morning as main hall does not remain open and there is nowhere at all to sit and when I did find one I was quite sternly told too go away on two occasions which I felt was a bit unnecessary.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

The best Madness and Chaos of your life!!!

The staff and volunteers are amazing, and I could not have done this without them. I have been going to conventions for many years and out of the bigger ones, Starfury is the best I have been because of the care they take disabled with people, and those with mental health. Sean is one of the nicest people I have met. The dude is always chill and so easy to approach, he does this for the love of the fans, yeah, I get its a business but has never been about the money. I have made life long friends at the conventions and I have not even started on the guests to be honest, they are a bonus on top of the Pie (because Dean would on accept cake) The Starfury family are the best so come join the madness and get hooked for life.

22 September 2023
Unprompted review

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