Starfury Conventions Reviews 

526
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and volunteers for their exceptional friendliness, helpfulness, and professional approach, which significantly contributes to a welcoming atmosphere. Many people highlight the events as well-organized, smooth, and enjoyable, with guests actively engaging and providing entertaining experiences. Reviewers often appreciate the calm pace, clear scheduling, and efficient handling of autographs and photo opportunities, making for a fantastic overall experience. However, some customers also noted issues with staff conduct, describing some as rude, unhelpful, or aggressive, and observed poor treatment regarding accessibility. A few other people also felt that communication was vague or inconsistent, with some emails and messages going unanswered. Additionally, some reviewers reported negative experiences with social media interactions, including being removed from groups for sharing critical opinions, and found the event format outdated or talks unengaging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their approachability, friendliness, and... See more

User experience

Customers had positive experiences with user experience, with many reviewers praising the organization,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the approachable, friendly, and... See more

Holidays

Users describe positive interactions with holidays, with many reviewers having a fantastic time at events... See more

Social media

Customers consistently note ambiguous experiences with social media, with many expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've attended a number of Starfury events over the years and never had a problem that wasn't of my own making. Over the past few years I have needed to take advantage of their accessibility and... See more

Rated 5 out of 5 stars

We attended warp 1 and warp 2 - both were excellent star trek conventions with a good selection of stars from across the 90s and modern trek. As a hotel con, it is a bit different to a comic con s... See more

Rated 5 out of 5 stars

My husband & I have now been to three Starfury events so Warp2 was our fourth. They are the the best cons ever. We have been to other Trek cons & they were no where near as friendly. Warp2 had grea... See more

Rated 5 out of 5 stars

Great Events. I've only had the chance to partecipate at One Vampire Ball and the recent Warp 2, but given the possibility, I'd definitely come to another event by Starfury. Staff and guests have bee... See more


Company details

  1. Event ticket seller

Information provided by various external sources

The UK's no. 1 organiser of genre TV and Sci-Fi conventions.


Contact info

3.8

Great

TrustScore 4 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(526)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Into the Fold convention

My first Starfury event and it was amazing. Not that big of a con, but the casual atmosphere was so warm and welcoming. I loved that you can actually see the people who are behind the event, organization-wise and in making attendees feel welcome, Sean is definitely doing a great job. In addition to, of course, the guests, my personal highlight was the costume competition, that’s definitely something I wish was on more conventions! Amazing people and amazing time, I’ll definitely be returning!

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Into the Fold

Into the Fold was my first starfury convention and I can honestly say I loved EVERY moment of it. It was amazing, everyone was super nice, and I simply had a blast. I highly recommend going next year if you love shadow and bone!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Into the Fold - Heathrow

Into the Fold was my 4th Starfury convention and I come from California because I really enjoy the smaller con experience with great guests and attendees. As always, it was very well organized and a lot of fun! I also like to volunteer as a steward to help out - it’s nice to get to see a bit of the behind the scenes workings of the con and it’s a nice way to meet more people.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Into the Fold was a fantastic convention

Into the Fold was a fantastic weekend, really organised and the stewards were all so friendly and helpful. Great to be immersed further into the world of shadow and bone, meet the cast, and learn lots about their experiences. The place to be for a fun and busy weekend, the parties are unmissable and I loved making new friends!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Into the fold

Very friendly smaller event. Staff was friendly and made sure everybody got what they paid for. Would definitely recommend.

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Into The Fold - my fave con to date!!

i generally enjoy all starfury events, they're always good fun, chill and friendly, prices of extras are always beyond reasonable, it's just good viiiibes <3

so it was no surprise to me that bringing my favourite fandom together at Into The Fold ended up being my favourite con experience so far!! everyone was lovely and had a good time.
despite a couple of tiny hiccups (what are cons without schedule fumbles, amirite??), the organisation was brilliant, the staff helpful as always and we just had SUCH a good time!!

can't wait for the second edition!! thanks again sean & team for giving us another chance :)

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Into The Fold

This was Starfury's first convention for Shadow and Bone. I had a fantastic time. The guests were lovely, staff always friendly and helpful, and I made some new friends. It had such a lovely atmosphere and would love to go back and do it all again!!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Always a fantastic time

Always a fantastic time. Always well run and genuine love for and from the guests. Small, intimate and friendly. Always recommend coming here and am usually here at least once a year for one of the many conventions they run.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

I’m a huge Lucufer fan

I’m a huge Lucufer fan and had never been to a convention so Lux 3 was my first. The hotel was fabulous, great room, location and spa. The Starfury event was brilliant, I volunteered as a steward, best idea to invite people todo this as it helped me meet people and make friends as I attended in my own. Thank you Starfury and the Lux fan community, I had a blast.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Lux3 with Starfury was a blast!

I attended my second Starfury event for the Lucifer tvshow, “Lux3”, and I loved it. The organising, the staff, the volunteers all together did a hreat job. The guests line-up was amazing and complimentary to the previous Lux2 that I had attended, so now I have met many actors of the show.
I’m really appreciative of the reasonable pricing which is worth mentioning.
I come from abroad, if I were in the UK I would attend Starfury events regularly.
I can recommend.

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Starfury Lux 3 was FANTASTIC

Starfury Lux 3 was FANTASTIC! This was our fourth Starfury event and as always it was amazing! Sean and his staff and all the volunteers couldn’t have been more helpful or lovely and made our 3 days in Birmingham something my daughter still talks about daily. Everything is so well organised, thinking of every detail. We can’t wait for the next one

9 February 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic time at LUX3

As always I had a fantastic time at LUX 3 organized by Starfury Conventions. Everybody was trying to help when I had a question. The guests were interesting and funny and the prices for autographs and photos are very good. I'm looking forward to my next event with this organizer.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

I have been to Lux 1,2 and 3

I have been to Lux 1,2 and 3 and had a fantastic time the staff and volunteers were amazing Sean runs a really great team and nothing seems to be a problem, we were kept updated on a regular basis and any changes I can’t wait to come to another Starfury Convention and meet up with old friends and new friends.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

I had a great time at Lux 3

I had a great time at Lux 3. The rooms such as photo ops, autographs, fan meets etc were very well signposted. The staff are friendly and helpful.

Starfury will always be my number 1 preferred UK convention company. I have also attended their Destiny event (end of 2023) and Crossroads Supernatural events and I've attended every Crossroads except 7. I have attended Lux 1 and 3.

Everything runs smoothly usually and on time.

The stewards and staff always are on hand to help, even the owner himself.

The actors and actresses are treated very well too.

The owner, Sean, keeps us well informed on social media and via email of guest announcements m, guest cancellations (and the reasons) and info about the events.

10/10

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Loved Lux3

Great Convention! Well organised, the staff was friendly, the prices were fair and the atmosphere was amazing! I really enjoyed Lux3. Thank you Starfury-team! :)

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Lux 3 by Starfury

Lux 3 by Starfury, was very well organised. The staff are all lovely and smiley and all the guests were great fun. I've done many starfury events before and would highly recommend them.

9 February 2024
Unprompted review

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