Starlight Packaging Reviews 

2,669
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times and note that items are always packaged very securely to prevent any issues. Buyers frequently mention helpful staff members, excellent product choices, and convenient quantities suitable for smaller businesses. However, some reviewers were clearly not happy with unexpected delivery delays and missing parcels handled by third-party couriers. Some people also felt that certain products arrived damaged or that incorrect items were occasionally dispatched by mistake. Reviewers noted that trying to resolve these shipping and order fulfillment issues could sometimes be frustrating and time-consuming.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, fast... See more

Product

Clients share positive opinions on product quality, praising the excellent choice of items, convenient... See more

Service

Customers had positive experiences with service, frequently highlighting efficient same-day processing and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report efficient... See more

Quality

Reviewers highlight positive aspects of quality, noting that the goods are exceptional and spot on. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Starlight Packaging for a number of years. I can order small quantities to try. Larger quantities are always in stock. I have found the staff very polite and helpful. Deliveries... See more

Company replied

Rated 5 out of 5 stars

Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more

Company replied

Rated 5 out of 5 stars

I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 100... See more

Company replied

Rated 5 out of 5 stars

The guys at Starlight Packaging are brilliant. Unfortunately the same cannot be said for the couriers they used. Luckily I am near enough that I went and collected from them

Company replied


Company details

  1. Packaging Supply Shop

About Starlight Packaging

Written by the company

Starlight Packaging has been doing business for over 10 years.

We provide a wide range of products that companies or individuals in the food industry would want and need.

We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.

Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products

We sell all over the UK with nationwide delivery.

Also sell internationally to Europe and USA as well as rest of the world.

UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,669)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

We have been using starlight for over 10 years

We have been using starlight for over 10 years and the service and quality of goods has been exceptional! With amazing prices and customer service, starlight is a 10/10 company and will forever be a massive supplier for me and my business!

16 August 2026
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you for taking the time to leave us a review, we are extremely happy to heart that you have been a customer of ours for 10+ years! Thank you so much for the 5 stars :)

Rated 5 out of 5 stars

Bought online items were delivered 2…

Bought online items were delivered 2 days later. Very fast service, also very happy with cost of delivery.

2 August 2026
Starlight Packaging logo

Reply from Starlight Packaging

Hello Mr John Walsh,

We are glad to hear that your order arrived promptly, thank you for the 5 stars!

Rated 5 out of 5 stars

Honestly this company has such good…

Honestly this company has such good customer service. Products are great, any help you need about anything they are prompt, and in my opinion go above and beyond.
One of the best suppliers I know.
Highly recommended.

12 August 2026
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Janet,

Thank you very much for the 5 stars! We are very happy to hear you were impressed with our products and service :)

Rated 1 out of 5 stars

never turned up Ordered on the 24th of…

never turned up Ordered on the 24th of June as a present Order stated 7 day delivery. Still not received So have given up

12 August 2026
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Mr Tebbit,

We are sorry to hear that you have not received your order. Could you please contact us at sales@starlightpackaging.co.uk with your relevant order number and we can look in to this for you.

Rated 3 out of 5 stars

They addressed my packsge incorrectly…

They addressed my packsge incorrectly so it was delivered to the wrong appartment and so i had to find out who it was deliverd too !!
I will not be using them again

28 July 2026
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

We are sad to see the low stars and to hear that your parcel was delivered to the wrong address. We have checked on the delivery details for your order and the address created on the label for shipment matches the shipping address you have stated for the order therefore it looks like the delivery driver has taken this to the wrong apartment. Please accept our apologies for this.

Rated 5 out of 5 stars

Quality products and fast delivery. Amazing company!

I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 1000! Finally I came across Starlight with their packs of 25 and their next day delivery option which was ideal as I needed them within two days. When I ordered, I left a note requesting a fast dispatch and they were very quickly sent and delivered in perfect time. I highly recommend Starlight, not only for the quick service but for offering realistic quantities when literally every other bakeware supplier didn't! I will definitely be shopping with them again.

6 August 2026
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Emma,

Thank you very much for taking the time to contact us. We are very pleased that your order arrived on time and that you were happy with your purchase

Rated 5 out of 5 stars

Good product & service

Party crackers arrived promptly and were of good quality for the price.

28 July 2026
Starlight Packaging logo

Reply from Starlight Packaging

Hello Kim,

Thank you very much for the 5 stars! :)

Rated 1 out of 5 stars

Still not recieved our order

Still not recieved our order. EVri have had package out for delivery twice, but have never got to the delivery stage

27 July 2026
Starlight Packaging logo

Reply from Starlight Packaging

Hi Pat,

We ae very sad to see the low stars and to hear that you have not received your order yet. I have checked the tracking for your order to see that the courier has attempted delivery to your address twice but unfortunately this was after your business had closed after 2pm. Please accept our apologies for this. I can see that a parcel shop pick up has been requested on your end and the parcel should be back out for delivery tomorrow to the requested location. Please do contact us at sales@starlightpackaging.co.uk if there are any issues with the delivery tomorrow.

Rated 5 out of 5 stars

The products were great

The products were great and the speed of delivery was awesome.

26 July 2026
Starlight Packaging logo

Reply from Starlight Packaging

Hello Phil,

We are glad to hear that you were impressed with your order. Thank you for the 5 stars!

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