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Proovia Couriers Reviews 

58,944
•
TrustScore 5 out of 5

4.8

Courier service
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Review summary

Created with AI, based on recent reviews

Considering 15,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting smooth arrangements, timely arrivals, and proactive communication regarding time slots and potential delays. The staff and drivers are frequently described as polite, friendly, and efficient, often going above and beyond by carrying heavy items to the desired room or location. People appreciate the first-rate customer service, which keeps them fully informed throughout the entire process, from initial contact to delivery. However, some customers experienced issues with product handling, noting damage to items upon receipt or during transportation. A few other people also felt that the delivery staff were unhelpful or even rude, refusing to bring items beyond the ground floor or speaking in a way that made customers uncomfortable.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the excellent communication,... See more

Staff

People report positive experiences with staff, frequently highlighting their professionalism, politeness, and... See more

Service

Customers consistently note positive experiences with service, praising the teams for their professionalism,... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting good communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend! We had a footstool shipped from Dundee, Scotland to London and Proovia made the whole process stress free. Initially we didn't know where to start with finding a courier to col... See more

Rated 5 out of 5 stars

Communication was brilliant from Proovia right from the start. When they booked a slot for delivery that I couldn't do I rang them and spoke to a real person straightaway who rearranged it. They ga... See more

Rated 5 out of 5 stars

I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more

Rated 5 out of 5 stars

My daughter lives away and she had a bed that we wanted to be transported to mine. The service kept myself and my daughter both fully informed throughout. I received lots of messages leading up to th... See more

Company details

  1. #8 of 34 best companies in Courier service
  2. #13 of 37 best companies in Courier and Delivery Service
  3. #10 of 38 best companies in Removals Service
  4. #11 of 40 best companies in Removals company
  5. #5 of 10 best companies in Piano moving service
  6. #10 of 28 best companies in Delivery Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(58,944)

14,834 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Received good communication when the…

Received good communication when the pickup was arranged. On the day of delivery they arrived on time less than an hour into the 3hr delivery slot. Friendly, polite and loaded the goods with care.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, great communication, flexible timings, quick and friendly. Couldn’t ask for more!! (Consignment 981938)

11 July 2026
Unprompted review

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