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Proovia Couriers Reviews 57,172

•
TrustScore 5 out of 5

4.8

Courier service
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Review summary

Created with AI, based on recent reviews

Considering 15,040 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, promptness, and excellent communication, with many appreciating the real-time updates and careful handling of items. The staff are frequently highlighted for their politeness, helpfulness, and willingness to go above and beyond, often assisting with placement and carrying heavy items. However, some people were dissatisfied with the product's condition upon arrival, citing issues like scuffs, scratches, or items being broken. A few other people also felt that the service was poor, mentioning rude drivers, unexpected delays, or difficulties with assembly.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff. Many customers praise the politeness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting its efficiency and reliability. Many... See more

Product

Reviewers highlight ambiguous aspects of product handling and delivery. While many customers report items... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers reported items arriving in good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks, delivered by a helpful courier... So much communication, I am happier with less… being told you will do it then doing it is enough for me… but I realise many people want minute by minute reass... See more

Rated 5 out of 5 stars

Probably the best courier I have ever experienced !! Polite , punctual , took away all the packaging but guess this .. Up to date emails saying 1 hour away then regular updates until it was... See more

Rated 5 out of 5 stars

Our driver Elvis kept in communication so we knew exactly when he would arrive. He and his assistant were polite and helpful. He asked for assistance with one of the items as we'd ordered an incredibl... See more

Rated 5 out of 5 stars

Updates before arrival greatly appreciated. Guys wiped feet before coming in. Placed where I wanted it to go. A quick efficient turnaround. Thank you everyone.

Company details

  1. #7 of 34 best companies in Courier service
  2. #9 of 36 best companies in Courier and Delivery Service
  3. #10 of 37 best companies in Removals Service
  4. #12 of 39 best companies in Removals company
  5. #4 of 9 best companies in Piano moving service
  6. #10 of 26 best companies in Delivery Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

57k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Timely and professional

On time as stated and the live tracker was useful. The men delivering the item kindly dropped it exactly where I needed it in my back garden - thank you.

27 May 2026
Rated 5 out of 5 stars

Very communicative company

Very communicative company. From pick up to delivery I was informed every step of the way by sms and email.
The driver was polite, friendly and helpful.
I am very pleased with how smoothly the delivery went today.

27 May 2026

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