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Proovia Couriers Reviews 

59,868
•
TrustScore 5 out of 5

4.8

Courier service
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Review summary

Created with AI, based on recent reviews

Evaluating 14,995 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the drivers are extremely polite, punctual, and go above and beyond to carry heavy furniture straight to the room of their choice. People also appreciate the brilliant communication, noting that they receive consistent and accurate updates from dispatch all the way until the package arrives at their door. Some reviewers were not happy with occasional scheduling issues, reporting missed time slots or delayed delivery dates that required waiting longer than expected. A few consumers additionally experienced problems with items arriving damaged or unhelpfully handled by the personnel during the final drop-off.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, expressing great satisfaction with the promptness, care,... See more

Staff

Users describe positive interactions with staff, frequently praising delivery drivers for being polite,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt delivery, competitive... See more

Product

People report ambiguous experiences with product delivery and condition. Many consumers express great... See more

Customer service

Reviewers consistently share positive feedback about customer service, highlighting first-class communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gurpreet Singh and his colleague delivered a large table- it came in two parts. They carried it up a long lane, then upstairs to our dining area as we live in an upside down house. They were so polite... See more

Rated 5 out of 5 stars

I would like to thank Saif Nazakat for his excellent customer service. He was really patient and polite and waited for me as I was not at home when he arrived with my delivery. He and his colleague... See more

Rated 5 out of 5 stars

I am very happy with this transporter. Their quote was considerably less than the rest, I did wonder if it was too good to be true so I checked their customer reviews which in the main were very good.... See more

Rated 5 out of 5 stars

1001152 Daniel Gheorghe . Very friendly guy . Delivery was on time and carefully delivered. Would definately use and recommend him to friends and family. Im pregnant and he helped carry my delivery in... See more

Company details

  1. #9 of 33 best companies in Courier service
  2. #12 of 36 best companies in Courier and Delivery Service
  3. #10 of 36 best companies in Removals Service
  4. #11 of 38 best companies in Removals company
  5. #5 of 9 best companies in Piano moving service
  6. #9 of 28 best companies in Delivery Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,868)

14,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Dmytro and Jafri

Excellent and reliable service!
My parcel was delivered exactly on time. The tracking information was highly accurate. Both of them were polite and followed my delivery instructions perfectly. The package arrived in flawless condition. I would happily use this delivery service again.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Marinescu collected three items from me…

Marinescu collected three items from me today and I have seen him before. He is definitely one of the best drivers Proovia has. He is friendly he’s chatty. He takes great care on how he packs the van and he is methodical and makes me a very happy Business customer. I just wish all Proovia drivers were exactly like him as he sets a very good example to his colleagues.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Next armchair over the moon

Had my next armchair from dqf sofas delivered today Robert and his colleague absolutely brilliant service communication brilliant price brilliant... would not hesitate to use again thank you 5 🌟s from me ☺️

26 August 2026
Unprompted review

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