Starlight Packaging Reviews 

2,669
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times and note that items are always packaged very securely to prevent any issues. Buyers frequently mention helpful staff members, excellent product choices, and convenient quantities suitable for smaller businesses. However, some reviewers were clearly not happy with unexpected delivery delays and missing parcels handled by third-party couriers. Some people also felt that certain products arrived damaged or that incorrect items were occasionally dispatched by mistake. Reviewers noted that trying to resolve these shipping and order fulfillment issues could sometimes be frustrating and time-consuming.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, fast... See more

Product

Clients share positive opinions on product quality, praising the excellent choice of items, convenient... See more

Service

Customers had positive experiences with service, frequently highlighting efficient same-day processing and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report efficient... See more

Quality

Reviewers highlight positive aspects of quality, noting that the goods are exceptional and spot on. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Starlight Packaging for a number of years. I can order small quantities to try. Larger quantities are always in stock. I have found the staff very polite and helpful. Deliveries... See more

Company replied

Rated 5 out of 5 stars

Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more

Company replied

Rated 5 out of 5 stars

I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 100... See more

Company replied

Rated 5 out of 5 stars

The guys at Starlight Packaging are brilliant. Unfortunately the same cannot be said for the couriers they used. Luckily I am near enough that I went and collected from them

Company replied


Company details

  1. Packaging Supply Shop

About Starlight Packaging

Written by the company

Starlight Packaging has been doing business for over 10 years.

We provide a wide range of products that companies or individuals in the food industry would want and need.

We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.

Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products

We sell all over the UK with nationwide delivery.

Also sell internationally to Europe and USA as well as rest of the world.

UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,669)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery,price good. Have bought from them before and l was always satisfied with the product l bought.

17 July 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Pamela,

We are very happy to hear you were impressed with our service and thank you for the 5 stars!

Rated 5 out of 5 stars

They turned up on time

They turned up on time. Well packed.
Very sturdy. Happy with them

28 July 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Gloria,

We are glad to hear you were happy with your order. Thank you for the 5 stars!

Rated 4 out of 5 stars

Quality

Products arrived on time, but the quality of the 7x7 bags is a bit disappointing. The 8.5 bags are fine though.

27 July 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Susan,

Thank you for the 4 stars! If you could please send us an email to sales@starlightpackaging.co.uk regarding the 7x7 bags and we can look in to this for you.

Rated 5 out of 5 stars

As per usual my delivery was perfect…

As per usual my delivery was perfect and so we're the products. Thanks starlight

10 July 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Andrea,

Thank you for the 5 stars! We are glad to hear you were happy with your order.

Rated 1 out of 5 stars

The product was terrible flags were…

The product was terrible flags were fine but the sticks we're so bad loads keept snapping when putting them on the car windows and the few that did go on the windows snapped when driving.
Was very disappointed as these was personalised for a funeral.

30 June 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Kasha,

We are very sad to hear the items you received were faulty and we sincerely apologise for this. I will go ahead and issue you with a full refund including the shipping fee.

Rated 5 out of 5 stars

Great product

Great product, reasonably priced. A very eco-friendly way to pack your cakes and nibbles.

24 June 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Bruce,

Thank you for the 5 stars! We are glad to hear you find a product that works well for you.

Rated 5 out of 5 stars

Everything is very good condition &…

Everything is very good condition & quality. Highly recomended

1 July 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Sandra,

Thank you for the 5 stars! We hope to see you ordering with us again soon.

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