Star Register Reviews 

467
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Wanted to present a meaningful gift to two important people in my life and did that with the help of Star Register. Fantastic Customer Service provided. All questions answered before purchas... See more

Rated 5 out of 5 stars

I bought the Twin Star package as a wedding gift! Out of the 2 gifts I purchased, I was most excited for this one. I will be honest I ran into some snags after ordering but the team was fast ( with in... See more

Rated 5 out of 5 stars

Amazing and cherished gift for my best friends family after suffering the loss of their son. I’m so glad there is something unique and mystical and spiritual to give loved ones something to actuall... See more

Rated 5 out of 5 stars

Star Registry is without a doubt one of the Best companies I've ever dealt with. They have Outstanding customer Service and I'll be buying another star name in the near future because I just found... See more

Company details

  1. Gift shop

Information provided by various external sources

As the official registry of star names. We give you the ability to name a star in the Official Registry Receive Personalized PDF Certificate + 4 piece gift kit Constellation Star Visible To Naked Eye In United Kingdom Receive the gift in under 48 hours


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(467)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

So easy!

I absolutely love this idea and it couldn’t be more perfect as a gift to a loved one who lost their child. She now has a star forever named after her. ♥️

13 December 2021
Unprompted review
Rated 5 out of 5 stars

I’m so happy I chose Star Register

I’m so happy I chose Star Register. I named a star for my baby’s first birthday. So now he has a gift for the whole life. Printed version looks so nice especially when you frame it. Thank you so very much. For sure I will order again from you.

13 December 2021
Unprompted review
Rated 5 out of 5 stars

Honestly this was amazing !

Honestly this was amazing !! I was skeptical when I bought it but it’s such a cute idea and so easy to use 😊 My partner absolutely loved it, too. HIGHLY. recommend.

13 December 2021
Unprompted review
Rated 5 out of 5 stars

Happy with the customer service and how helpful they were

I paid for mine and did it weeks ago and still haven’t received anything.

*Edit* thankful for the help I received after my review. Not sure why I had a hard time getting it on my end, but they were very helpful and on top of getting everything fixed and sent to me. And patient with me as well. On top of my first order, I ended up doing two more. Another star and the twin star set as Christmas gifts and am so happy with my purchases! I can’t wait to see the expressions on the peoples faces that I bought them for! Definitely recommend!

12 December 2021
Unprompted review
Star Register logo

Reply from Star Register

Hi Kassandra, I can see you placed an order under this name and gave the email address gavinandkassi@gmail.com as a delivery - we sent the order to you at this address on Oct 28th - can you reach out to me on dean@starregister.org so I can see why you didn't receive this.

Rated 5 out of 5 stars

I truly loved how easy it was to be…

I truly loved how easy it was to be able to name a star after my bf. I also as very happy with how quickly they got my digital certificate and constellation picture for where the star was all sent to me so quickly.

9 December 2021
Unprompted review
Rated 5 out of 5 stars

I bought a star a couple of weeks ago…

I bought a star a couple of weeks ago they where very fast with getting everything set up for me and had everything I asked for definitely a legitimate company and very great full for there services definitely will use them again top notch company.

9 December 2021
Unprompted review
Rated 1 out of 5 stars

SCAM!!! No proper communication!!

Edit #4- This is my last edit as this company has horrible customer service. My email information has been sent in the Facebook message. I've also sent ANOTHER email as this company contacted my father (who the gift was for) threatening him. No product was received. No product lawfully exists. I will fight this company with all I have even if it's just on principle alone. For anyone who uses this company take a look at spacelegalissues website to see the validity of their fraudulent product!
Edit #3- Email was sent on Dec 2nd!
Edit #2- COMPLETE SCAM. Star is not actually legally named! The coordinates can not ve found without their own "app". Star is not registered with the The International Astronomical Union which is the only place it can legally be registered!
No one is responding anymore to my messages. They do not have a customer service number because this is beginning to become upsetting. Starting to believe this is a scam....
Edit*** I did not send an email about tracking or the package as I was getting ignored on Facebook and was TOLD that I would be contacted after I sent all my information. I was NOT. At this point I am beyond upset. To see my messages read and not responded to is beyond horrible customer service! Sent an email today since thats what seems to be needed even though messenger worked just fine with the first response I received.

1 December 2021
Unprompted review
Star Register logo

Reply from Star Register

Hi Ivory, I see your messages on Facebook, but can not find any emails from you. can you let me know what email you used and I'll look into this?

Edit** Ivory, we of course would happily assist and make sure you're left happy, however as mentioned we had no contact from you, however I do appreciate you tried reach us on Facebook - can you email me on dean@starregister.org and I'll make sure you're taken care of? Just mention your name in the email.

Rated 1 out of 5 stars

DO NOT ORDER

Ordered August 5th. My friend still hasn't received their package and it is now October 6th. I've sent 9 emails, got a response once on September 4th and nothing since. I still want the package to be sent and I was told an investigation would happen to ensure the delivery of the package. I have received no updates and mostly just copy paste answers now visa messenger and in email. Really dissatisfied with the customer service. There is no reason I'd have to send 9 emails and still receive no response. to get no response after sending various emails over a 1 month period from the first reply is ridiculous. I can't in good conscience recommend this company. This seems super scammy to me. Extremely disappointed. I was told by them that I would still receive my order as it was likely lost in the mail. So yes, I still expected to receive it after waiting over 2 months and never getting it and they also told me they would launch an investigation to FIND the package. I was notified that I would get an update once they launched an investigation and I was completely ignored. I essentially only got 1 copy pasta response from someone and majority of other attempts to have further communications regarding the package and the issue I had. I was more than happy to pay for what I ordered but I wasn't even given options at all. I said I hadn't received it yet and they instantly just refunded when I honestly would have preferred to just get what I paid for to begin with. I had no opportunity to ask for anything

6 October 2021
Unprompted review
Star Register logo

Reply from Star Register

The customer was refunded in full when order did not arrive - the reason it did not arrive is because UPS could not access their property. Customer still expected goods to be delivered after payment was fully refunded to them.

We informed the customer that even thought they received a full refund, that UPS will likely try redeliver her items.

We engaged with this customer and have done everything possible we could have including refunding her in full, however issues her mail service has accessing her property is out of our control.

Rated 3 out of 5 stars

I was thrilled to receive this as a…

I was thrilled to receive this as a gift from my husband but I cannot find an app or website to allow me to locate the star 😞

25 September 2021
Unprompted review
Star Register logo

Reply from Star Register

Hi Jessica, it's here: https://starregister.org/central-star-register.php

Rated 1 out of 5 stars

Would rather give 0 stars

Would rather give 0 stars! Purchased for 34$ for the email but I also wanted the free gifts so contacted them and they said I needed to add the 55$ for those gifts. I did as it’s was for my daughter in law because my son passed. Says you get certificate plus 4 gifts… DID NOT! No photo album, no software! Just the certificate and map where the star is! None of the gifts the picture misleads you to believe you will get! I could have printed it out myself for the 34$, the card stock they printed is NOT worth an additional 55$! Find another company! Misleading to get more money out of you!

18 September 2021
Unprompted review
Star Register logo

Reply from Star Register

Hi, We are very sorry for your experience here - however our website clearly explains what you receive and that our upgrade is an additional cost - not only on our homepage but throughout the checkout. All the items the reviewer claims they never received are included in a download in the email that was sent - Kim please reach out to orders@starregister.org and we can go through this with you if you need assistance.

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