Start Rescue Reviews 

4,648
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and the incredibly easy-to-use mobile app for quickly arranging dependable roadside assistance. People deeply appreciate the regular check-in phone calls and professional support provided while waiting safely for help to reach them. Some reviewers were not happy with extended wait times and communication delays during particularly stressful emergency situations on the road. However, a few customers also mentioned frustrating difficulties when recovery arrangements faced unexpected setbacks, closed call logs, or rigid policy limitations. Overall, consumers continue to find the breakdown service remarkably reliable despite these occasional hurdles.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that technicians are polite, knowledgeable, and... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service from call handlers... See more

Response time

People report positive experiences with response times, frequently highlighting fast assistance and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Application

Consumers find the app to be a positive and efficient tool, highlighting how easy it is to report a breakdown... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My latest experience with Startrescue was superb. I broke down on the hard shoulder of the motorwsy with my young son. I was able to speak to an operator immediately, I was given a prompt ETA for... See more

Company replied

Rated 5 out of 5 stars

From start to finish the mechanic was very friendly and very knowledgeable. They did arrive afternoon instead of the morning. But as the car was on our drive anyway wasn't a big issue. A thorough chec... See more

Company replied

Rated 5 out of 5 stars

Like an idiot I misfuelled my vehicle . In my panic I rang Start Rescue basically for advice. Emily answered and although at the beginning of her career co ordinated my recovery in less than an hour... See more

Company replied

Rated 5 out of 5 stars

When needed i got a quick response. Was kept updated regularly about recovery time, and asked if we were ok. Very calming to know that somebody is aware that you are in trouble and is getting you hel... See more

Company replied


Company details

  1. Car and Motor Insurance Agency
  2. Vehicle Repair
  3. Towing service

Written by the company

At Start Rescue, we take pride in offering an alternative to the services you may already be used to from £31.58 PER YEAR! A Which? Recommended Provider for Breakdown Services for since 2019, we offer 5-star Defaqto cover, in terms of our most popular level of breakdown cover - 3 Star. We provide UNLIMITED callouts, misfuel cover and accident recovery all included as standard*. We prioritise our customers' safety and well-being, so you can count on the Start Rescue team to send the right help when you need it. *Unlimited call outs are not applicable to business breakdown cover policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,648)

626 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unfortunately my car wouldn't start and…

Unfortunately my car wouldn't start and all the electrics weren't working. I used the app to report my breakdown and Callum from Tom's Motors arrived within 25 minutes. He managed to start the car and advised that I also get a new battery as soon as possible. Excellent service. Highly recommended.

21 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Karen,
Thank you for taking the time to leave us this review. We are pleased to hear that you are very happy with the level of service you received and that you would recommend us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Excellent service given yet again

Excellent service given yet again. This being the second time I have used the service and I was looked after throughout by your team to get me back home safely.

13 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Simon,
Thank you for taking the time to leave us this review. We are pleased to hear that you received an overall excellent level of service from our recovery team, each time you have needed us.
Best Wishes, the Start Rescue Team

Rated 5 out of 5 stars

Car wouldn't start Start Rescue came…

Car wouldn't start Start Rescue came out within an hour and a half fixed problem no hassle

23 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you are very happy with the level of service you received from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Did not have to wait for my call to…

Did not have to wait for my call to be answered. The operator was helpful and understood my needs. Even thought I had broken down at home, it was still made as an a priority to get me sorted. A mechanic was arranged and he turned up in about 4 minutes from getting a text. The mechanic then arranged for a recovery truck as the car could not be started. That only took another half an hour wait. Then the car was taken to a garage of my choice. The phone operator explained clearly the whole process.

4 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Suzanne,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Very pleased !

First of all, a speedy help with a flat battery in France then after an accident repatriated my bike direct to my local dealer in UK with excellent service from beginning to end- they kept me in the picture during the event, very happy pleased indeed ! Chris Cooke.

16 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Chris,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Brilliant service

I had a tyre blow on the motorway and this was the first time I'd had to use Start Rescue. They were brilliant. The app was easy to use which meant I could track where the recovery company where and they arrived in 30 mins (I'd been given a 1 hour window). They called me to let me know where they were but even better, was that Start Rescue called me every 15 mins to check I was safe. My space saver tyre was fitted and I was back home in no time. Fantastic service all round.

26 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Verity,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Easy callout and knowledgeable mechanic

Start Rescue app makes call-out simple. The local technician attending did so in quick time and quickly resolved the issue.

19 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Aly,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Locked myself out of car

Locked myself out of car. Breakdown came out, guy was excellent in getting me back in the car, 10/10 on customer service

6 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Julie,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Our daughter’s car broke down on a…

Our daughter’s car broke down on a major road while she was moving her worldly possessions from Exeter Uni to Southampton Uni. It was a very stressful situation for everyone. Start rescue was fantastic! They arrived within 45 min to move her to a local services - a safe place. Within 90 min the flatbed lorry arrived to take her car to a garage close to home - this was considered a long distance recovery. Customer service was excellent - understanding, patient and responsive. Everyone was safe which is what counts. End of the story - car needs a new clutch.

19 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello ALB,
Thank you for taking the time to provide a review.
We are very pleased to hear that your daughter received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

The clutch went halfway through our…

The clutch went halfway through our holiday and Start Rescue came to our aid by getting a garage in Yeovil to replace it in three days.

2 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Keith,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Great service.

First time using this service and ive got to say from the First phone call to the car being fixed was handled very quickly and professionally. Its 100% better than companies ive used in the past. I would highly recommend. Well done.

16 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Paul,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Very quick response when I had a fuel…

Very quick response when I had a fuel leak definitely recommend

12 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Paul
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Excellent service

I’ve used Start Rescue twice in the last two years and on both occasions I was impressed with the ease of the call-out process, communication, and technician service. On both occasions my vehicle was repaired at the roadside and the customer service from the technicians was excellent. Start Rescue is efficient and great value for money.

14 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Rebecca,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

They got to us within 30 minutes and…

They got to us within 30 minutes and temporarily fixed the car to get us home ( broken brake dust cover)
Great service

11 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Martin,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Roadside Rescue

Used the Start Rescue app for the very first time. Easy to use. Excellent response, knew where I’d broken down, told me I would be rescued within two hours I could track them and they arrived within 20 minutes. Excellent service, guy polite, knew I had a flat battery, jump started it, told me what to do and I was off in 10 minutes. Only problem I found was how to tell them I had been rescued on the app. Very happy customer.

23 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello CJ
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

EV hybrid 12v fault

This is the 2nd time in as many months I needed to use the recovery service. This time it was a fault with the 12v system on a Hybrid EV. The recovery was easy to book and the controller quickly tasked the recovery garage. We waited about 2 hrs for the mechanic to arrive (in a car park) but when he did, he quickly traced the fault, rectified the problem and we were able to drive home. Before leaving he briefed me on what he had done and recommended some additional appropriate tests. A good service.

29 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Graham,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received good service from our recovery team.
Best wishes, the Start rescue team

Rated 5 out of 5 stars

Great service great wait time

Great service great wait time better than RAC and AA

10 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Matt,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

very quick response to answer my phone…

very quick response to answer my phone call & arrange for a mechanic to come to my car .Took my car the next day to a garage for the repair to my clutch & gearbox to be done

26 June 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Ronald,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Great knowledge of my particular…

Great knowledge of my particular vehicle which was repaired within 15mins .Good customer service and communication all through my breakdown.
Cost of this breakdown service is very attractive. I would recommend.

8 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello David,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Start Rescue team

Rated 5 out of 5 stars

Petrol in our diesel car!!

My husband put petrol in our diesel car. From the time I contacted Start Rescue it only took 1.25 hours for us to be on our way. An excellent service.

7 July 2026
Unprompted review
Start Rescue logo

Reply from Start Rescue

Hello Nicky,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you received met your expectations.
Best wishes, the Start Rescue team

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