Now a days its really hard to trust a shop and to purchase online or whether the website or store is legit, but when suddenly found this status group I couldn't believe my order arrived so fast and Th... See more
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See what reviewers are saying
I needed to schedule a delivery a week after my purchase and the store was so very helpful. They stored the watch and made sure it was posted to arrive exactly when I wanted it. Exceedingly helpful an... See more
Ordered a Orient chronograph solar watch on Thursday evening. After placing the order I realised I had forgotten to order the link removal kit. I email Status Friday morning, thinking I had left it to... See more
Update Jordan has very patiently taken ownership of the matter and provided detailed explanation of what went wrong and also offered a new strap free of charge to resolve the issues with the St... See more
Company replied
Company details
- #49 of 111 best companies in Jeweller
- #17 of 31 best companies in Jewellery Repair Service
- #21 of 50 best companies in Sunglasses shop
- #17 of 27 best companies in Watch repair shop
- #51 of 127 best companies in Watch shop
Written by the company
Designer watches, sunglasses, and jewellery store featuring world renowned brands. Discover our bespoke service and create your dream jewellery from our lab-grown diamonds and precious metals. Find brands such as Ray-Ban, Oakley, Bulova, Orient, Swarovski, Disney, and many more! Physical store location in Horsham, West Sussex. Jewellery workshop in Hatton Gardens, London.
Contact info
Status Group, 4 Park Place, RH12 1DG, Horsham, United Kingdom
- 01403900742
- info@statusgroup.com
- www.statusgroup.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I still haven’t received it
3 October 2023
Reply from Status Group
Dear Androulla,
Sorry to see our service is only worthy of a 1-star rating.
In this circumstance we dispatched your item on-time via the correct service however Royal Mail were experiencing a nationwide technical issue with their tracking site. Your item didn't arrive on time so we contacted customer service and was advised to wait a couple of days and it should be delivered.
After a couple of days you advised it still hadn't been delivered and tracking had no update, we therefore dispatched a replacement which was delivered the next day. You then returned this item and we have refunded in full.
I can see this is the second order you have placed with us, first order you had no problems and delivery was on time.
Regards
WatchStatus Support
info@watchstatus.co.uk
Order for Gucci watch
I ordered this Gucci watch to replace an identical one which I bought 5 years ago but lost recently while on holiday. I was delighted that the model was still available. I placed my order with Watch Status and my order arrived at 11am the next day. The ordering process was easy and I received updates on the progress of the delivery. A great experience all round.
28 September 2023
Watch arrived in good condition and…
Watch arrived in good condition and well packed. Issues with Royal Mail postage but my query was dealt with quickly by Watch status' customer service team.
3 September 2023
I've still not received my order!
4 September 2023
Reply from Status Group
Dear Steve,
Sorry to hear you haven't received your item as of yet, this is the first we have heard of this issue.
We have taken a look at the tracking to see Royal Mail may have made an error however this seems to be getting adjusted now. If we see no update today, it may be the best option to send you a replacement and get Royal Mail to return the previously sent item to us, if recovered!
I have contacted you via email to keep the ticket open and provide updates.
Best Regards
WatchStatus Support
Great delivery
Great delivery , really quick, well packaged. Great experience.
Thank you
30 August 2023
Dont buy anything from here!
Its ZERO if i could! I made an order of Gucci glasses on the 17th August and It delivered to a wrong address! And I am having to email constantly with someone in the team “Jordan” for any updates. This is ridiculous! It has caused serious inconvenience as it was a birthday gift. DONT BUY ANYTHING FROM THIS WEBSITE!
17 August 2023
Unprompted review
Reply from Status Group
Dear Melanie,
Sorry to hear of your experience.
We note that you are disputing delivery and thus we have acted by opening an investigation with Royal Mail.
We understand how frustrating a delivery error can be so have also conducted our own investigation in order to help us reach a swift resolution. Like in most cases, if we can see there is a delivery error, we will resolve the dispute and refund the customer before Royal Mail reach their resolution.
In this circumstance, the GPS is accurate and the delivery image matches to Google Street View, showing numerous features that differentiate your address from every other, including your front door, brick work, and floor tiles which even have unique marks and blemishes. These clear indications prevent us from being able to resolve this matter right away.
Despite evidence, we will still submit a claim so Royal Mail can complete a more thorough investigation. This is something we will consistently chase up and update you once completed.
Regards
WatchStatus Support
Info@watchstatus.co.uk
Happy Customer!
I purchased a Tissot Men’s Seastar 1000 in silver with red and black sports bezel. Following a couple of issues (missing documentation) which were resolved very quickly by watchstatus.co.uk, I am delighted with my new watch. The price was very competitive and the Watch itself is beautiful. Mistakes do happen in life and it’s not that they happen so much but how they are dealt with when they do and in this case they were dealt with professionally and very quickly. One happy customer. Thank you watchstatus.co.uk!
16 August 2023
Unprompted review
Reply from Status Group
Dear Mark,
Thanks for your updated review, much appreciated. Gad our team managed to get this resolved swiftly.
Best Regards
WatchStatus Support
info@watchstatus.co.uk
Slight delay in getting the order but…
Slight delay in getting the order but the watch came in perfect condition boxed
Loved it
I would certainly recommend
30 July 2023
Reply from Status Group
Hi,
Thanks for your review, sorry to hear our service was only worth 2-stars on this occasion.
I can see we dispatched and delivered your first item on time however there was an error on our end which caused us to miss the second item off your order. We did however get this dispatched the same day it was brought to our attention, along with a goodwill gesture in the form of a partial refund.
Apologies for this error and thanks for your recommendation.
Best Regards
WatchStatus Support
info@watchstatus.co.uk
Armani Watch
Delivery was ridiculously quick. Great price & would highly recommend WatchStatus. Faultless 👍
3 August 2023
Quick delivery
2 day delivery
Perfect watch no scratches
All I’m working conditions no problems so far
2 August 2023
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