Stebbings Reviews 

419
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making the car-buying process smooth and pressure-free. Many appreciate the excellent customer service, noting clear communication and helpful guidance from initial inquiries to vehicle handover. The overall experience is often described as effortless and pleasant, with people feeling well-looked after and respected throughout their purchase. However, some customers also noted issues with product readiness, such as vehicles not being fully charged upon collection or having unexpected marks. A few reviewers experienced delays in resolving problems like AC faults, unfulfilled promises regarding paperwork, and difficulties with email communication, leading to feelings of being unheard or misled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, professional, and... See more

Service

Clients share positive opinions on service, consistently praising the staff for their efficiency, knowledge,... See more

Product

Customers had positive experiences with product, often praising the excellent condition of the cars and the... See more

User experience

Customers consistently note positive experiences with user experience, describing the car buying process as... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional staff who go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What fantastic service I received from the staff at Stebbings. Friendly, smily and so honest and upfront with their sales and numbers. Both Tom and Tom were especially helpful, no pressure from them w... See more

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

Wow what an asset Jack is to stebbings. Not been doing the job long, but you wouldn't have known. He was very effecient, knowledgeable, polite and friendly. A very pleasant experience. Not pushy an... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more


Company details

  1. Car dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

419 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(419)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company with A+++ customer services

Excellent company lots of choice of vehicles. Customer services excellent, treated as a special customer by all staff that I spoke to. After care sales services excellent soon helped me with a concern I had. A special mention for Tom Boyns who was so helpful and patient and friendly and it seemed as if nothing was too much trouble.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a car and the whole experience was amazing. Huge thanks to Chris, who helped me out from start to finish. Super professional, honest, and easy-going – he made everything simple and s

I recently bought a car and the whole experience was amazing. Huge thanks to Chris, who helped me out from start to finish. Super professional, honest, and easy-going – he made everything simple and stress-free. Thanks to him, the process was smooth, quick, and honestly just awesome. Highly recommend!

4 September 2025
Unprompted review
Rated 2 out of 5 stars

Stebbings aftersales pathetic

Went over stebbings with my grandson to purchase a ford focus.he is aged 21 and is a retained fireman.he had a test drive albeit with a £2500 excess. Agreed to buy it but not with a 3month warranty the car was £14000 and no discount for no px.was offered 1years warranty if he paid £100. Told warranty was up to price of car..car had covered Approximately 41000 miles. 1700 miles and 7weeks later 1st gear went.would jump out of gear. Phoned stebbings and they said couldn’t look at it for at least two weeks.wouldn’t give him a courtesy car as 21 too young.said they out sauce gearbox problems as specialised knowledge needed. Told us where they would take it and we contacted them.they said would need too book it in as was very busy.needed car for work so went back to stebbings who said must take back to them and not gearbox specialists AND if thought car had been raced my grand son would have to pay up front.how they would come to that conclusion conclusion I didn’t ask.checked out service history and car had had two gearbox’s replaced previously.when ask about locally for estimates prices was£100 hour.stebbings warranty covered £14000 great headlines but only £50 hour was covered. Stebbings warranty badly lacking and I wouldn’t recommend them

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Andrew the salesman is a brilliant…

Andrew the salesman is a brilliant guy,looked over the car and within minutes decided it was the perfect car,having bought two cars from Stebbing’s before which one of them is still in our ownership I think says it all,be back again when we trade in the other car,deserves more than 5 stars really

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Tom was fantastic, exceptional service

We visited Stebbings to look for an upgrade of our car. We had a ar to trade in and an idea what sort of car we wanted, I knew what colour too!!
Tom was fantastic, he helped us decide if the car i had chosen met our family needs, budget and requirements. He was cool, calm and never pushy. Everything was explained fully and at no point did we feel we were being forced to buy. Tom let us go for a test drive, he agreed a great price for our trade in car too. We left feeling that we had been very well looked after by Tom.
Super car, super service, super value and super salesman!!

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Went into Stebbings with the intention…

Went into Stebbings with the intention of test driving and potentially buying a specific vehicle they had on their website. I was served by Daniel and he was very helpful and friendly, once I wanted to purchase the vehicle it was a very stress free transaction with no sneaky hidden extra costs. When I picked the car up Tom assisted me and was also very helpful, I even got half a tank of fuel.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Service & Car!

I had a Daniel and Tom serve me, Both staff were extremely helpful and made my time spent throughout stebbings feel at ease and any questions I had they answered, I would definitely recommend stebbings and the car was spotless on collection. Couldn't be happier ☺️

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Neamh helped me with my new car…

Neamh helped me with my new car purchase, she was so helpful and honest, explaining all the info and choices I had, as well as being overall so lovely and easy to talk to! Didn’t feel pressured at all, unlike what you sometimes can get at other garages. I would highly recommend Neamh and Stebbings.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful friendly and stress free experience

As soon as we walked in to the showroom, the staff there could not have been more helpful and friendly. Andrew Ntege and Thomas Hemming went the extra mile to make sure all our queries were answered and that the car buying process was smooth and stress free. We would 100% buy from Stebbings again.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

All I can say is absolutely fantastic service from stebbings staff! Making the whole experience very inviting and welcoming.
Initially being served by Charlie who was very helpful. Then Chris took over who went out his way to make the experience extra special! Having been to quite a few car sale showrooms before, which in my eyes was absolutely appalling service! Stebbings are 2nd to none.
I would absolutely recommend them to anyone and will do in the near future.
Any issue I have had Chris has gone out his way to solve them.
Appreciate the experience and I wouldn't hesitate to go back in the future!
Thanks again Chris & all the staff

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish, this is my 8th vehicle from Stebbings and the service has always been faultless. Tom boyns has been fantastic sorting out my new M2. Looking forward to many miles to cover. We will be back for the 9th

16 August 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with Chris at Stebbings

I dealt with Chris at Stebbings. Buying a new car can be a stressful undertaking, but with effective communication and a commitment not to over promise and under deliver, Chris made what could've been a truncated experience a seamless one. I highly reccomend him. Thank you, Chris.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Ask for Jake

I recently went to Stebbings Car Superstore looking for a MK4.5 ST Estate and dealt with Jake. He was absolutely brilliant from start to finish! Not your typical pushy car salesman — he listened to exactly what I was after, gave honest advice, and made the whole process relaxed and enjoyable. His friendly and professional approach really stood out. Stebbings, you’ve got a great employee here — make sure you keep him! Highly recommend asking for Jake if you’re after a car.

19 May 2025
Unprompted review

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