Stebbings Reviews 

412
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

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No recent history of asking for reviews

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Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(412)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

Dale Hunt from Stebbings, what a star!

I bought a car from Stebbings Car Supermarket in March 2026.

I had a problem with the car about 3 days later, an engine management light came on my Dash. Stebbings provided me with a 3 month warranty with Autoprotect which I attempted to envoke using my mechanic, I had some complications with this, quite a bit of time was wasted hanging on the phone to Autoprotect, and my mechanic had some issues dealing with the warranty company. Anyhow, I contacted Stebbings and eventually got through to the right person namely Dale Hunt, who seemed to immediately get on top of this issue. Dale chased the warranty company, took over the claims process, so all I had to do was to get my car to the mechanic of my choice. I can't tell you how much that took the stress out of having something go wrong with a car you've just bought.
Things can go wrong when purchasing a new vehicle, and its generally not about what goes wrong, its about how it is dealt with and I'm pleased to say that Stebbings dealt with this very well, and I am grateful to Dale for taking the stress out of dealing with the issues mentioned above.
Too many companies are happy to forget about after sales.
Big mistake!
If you want to remain in business with reputation intact and repeat customers, then it's all about the Aftersales service.
Stebbings Car Centre/Supermarket will have my repeat business, all because of their aftersales service.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Above and Beyond

My husband and I were treated with the utmost respect and kindness throughout the whole process. All the online procedures were performed for us, which speeded things immensely. Charlie was charming and very helpful, going beyond what would normally be expected, taking us to the Post Office to legalise our paperwork which, as we’d travelled some distance, we would have been unable to accomplish in time.

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Tom was very accommodating his…

Tom was very accommodating his customer service was great . A little dissatisfied that i got home and performed an update to my Tesla to find the cabin filters hadnt been replaced since 2024 and also did some research on the electric boot strut as it looked strange on opening and closing looks like that will need replacing . They are the only negatives .

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Corsa Purchase

Purchased lovely little Corsa.Car was in excellent condition.Easy accessible staff were very helpful. Particular call-out to Tom Boyns who made the whole purchase process extremely easy…including going through all the car functions in a very understanding manner.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Absolutely great experience! The customer service was incredible, Tom Boyns went into great detail, made the transfer as smooth as possible and really made sure I was happy throughout every step of the way. Can't recommend him and the stebbings team enough!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a Volvo XC40 through…

Recently bought a Volvo XC40 through Stebbings, car was in excellent condition and as advertised.

Tom Boyns was extremely helpful and informative throughout the whole process. Transaction/accounts guys also well on top of things sorting the payments & finance.

Would recommend to anyone looking at buying a used car

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Andrew Ntege was a great support in…

Andrew Ntege was a great support in buying our new car, really managed the sale well and kept us informed throughout the process, all with a smile and a good sense of humour. Thanks for making the experience great for us!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy Process

Easy Process no messing about , would definitely recommend using Stebbings and would definitely use again ,

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough. Charlie who dealt with us was friendly and efficient. It really was a great experience. Effortless I would definitely use them again.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I have purchased vehicles from Stebbings on several occasions previously, Tom Boyns was brilliant from start to finish making the whole experience very easy and welcoming.

Very professional company, and do you know you can also get your MOT and service done at Stebbings.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Citroen Belingo purchase is March 2026

Bought a Citroen Belingo in March this year & traded in our Car. Many thanks to Tom Boyns who dealt with our purchase. Tom made the whole process easy for us , no hard sell with the extra products available, we bought the extra warranty which was good value & happy to have. I had a few requests with the purchase of the Berlingo & Tom made sure everything was done according to our needs. My wife & were very happy with our purchase particularly as we felt that every detail was accounted for. Tom was very friendly & helped us feel as ease through the whole purchase. I thoroughly recommend Stebbings to anyone thinking of purchasing a vehicle.

28 March 2026
Unprompted review

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