Stebbings Reviews 

412
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(412)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

We bought a car from them on 19th of December last year (did wait three months to make sure nothing will surprise us).
Tom and his colleague (apologies but don't remember his name) were extremely friendly and helpful and service provided was outstanding. They took our old car in as a part exchange which is always the best option for us, we did do ceramic coating following their advice.
Car was given clean and in perfect condition.
Will visit them again in next few years to exchange our other car.
Thanks a lot guys 👍

19 December 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy with the service from Jake D and also Tom B. great buying process hassle free and would recommend to anyone looking for there next vehicle.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with Tom

We dealt with Tom, who was very helpful and professional. Ensured the experience was enjoyable & efficient. Would highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

We went looking at a couple of options…

We went looking at a couple of options for cars and discussed with Tomas Boyns. He provided us with Great knowledge and insight into the different options and how they would fit with our daily lives, Provided a test drive on the day and We now have our new car. This is my third time buying a car from Stebbings and they have always been very Professional and Helpful.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Tom was extremely helpful from the…

Tom was extremely helpful from the start when purchasing my van. I took it for a test drive on the day, did not feel under any pressure to purchase. I went back 2 days later and paid a deposit. Swift , professional and straightforward purchase. I’m delighted with my van !Thank you Tom!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Scummy Traders

Don't give them a penny to hold a car, despite what their website says you'll never see it back.

I asked point blank to the salesman if I could use my card to pay online, he said that they would send a link to do so. Intentionally failed to mention that it wouldn't accept credit cards.

As soon as I found out, I told them to cancel the deal, and found another vehicle elsewhere.

3 days later, they came back to say that they would now accept cards, I told them that we weren't interested anymore, and they said they'd pass it on to finance to arrange.

It wasn't till a whole week after that they decided to tell me that they'd not be refunding. At that point it was far too late.

No doubt that they don't take credit cards because they're scummy traders that would be plagued by chargebacks.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Having used Stebbings many years ago to buy a car, it was an easy choice to return. All the staff were friendly and helpful, firstly Tom who was happy after we had test driven a BMW, to go through details including given us figures to think about. Then on returning a few days later Charlie went through the final paperwork with my wife, Charlie was then on hand to complete the changeover. Quite happy to recommend them all.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Stebbings

Great experience with Stebbings. Over the last 13 years we have had 5 cars from them. Got my latest one tonight. I dealt with Tom who was brilliant throughout, very knowledgeable and explained every part of the process. The car was immaculate on pick up this evening,I couldn't be more happier. Thank you Tom for all your help and professionalism

4 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star

5 star. Tom made the whole process very straightforward and stress free. I’m very happy with my new car.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Tom boyns

Fantastic service from Tom boyns, seen the vehicle today and taking it home today. Great price on my part ex. And the finance very simple, will be back for my next new vehicle. Thanks again tom and the team.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, professional service

Smooth, professional experience throughout the whole process. Tom Boyns was an absolute pleasure to deal with. Quick replies on emails and extremely quick process on collection. In and out in 10 minutes.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull

Very helpful , friendly, and sales person Chris was very kind highly recommend for buy your next car from them. From your dream car to one that's more suitable .(Lotus to a Astra).we live about 30 miles away and if we walk around the local supermarket we can see lots of cars with the Stebbings cars sticker on them .

15 February 2026
Unprompted review

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