Stebbings Reviews 

415
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

415 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(415)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris Martyn was absolutely brilliant

Chris Martyn was absolutely brilliant. Took time to explain all information and answer questions

We didn't feel rushed or pressured, we will absolutely come back to Stebbings and Chris in future, highly recommend!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company. Their sales and after-sales are superb!

I'm not local, in fact I live over 150 miles away but knew which car I wanted, and saw these guys had the exact model and colour I was looking for. After speaking to Tom Boyns over the phone we negotiated a part ex figure for my car, and a day for me to come in, view the car, test drive etc. Tom also ensured the car could be prepped and ready to go provided all was ok on the day. I made the 3.5 hour drive, was met my Tom and shown the car I was after. He left me to check it all over while I he viewed my part-ex. Tom was brilliant, very patient, no pushy sales tactics, just professional and made the whole experience effortless. After the car was prepped I left mine with them and drove the new one home.

Stebbings were great in dealing with issues afterwards too. Miguel and Jacquie in the service team were superb in handling some issues with the car afterwards. Not only did they cover the costs of fixing one of the issues by my local garage, they also arranged to collect the car on a flat bed, bring it back to their workshop, fixed everything else and delivered it back to me.

It's one thing to have superb sales team, but it's how you're treated after you've gone that's just as important and Stebbings have you covered.

I would definitely recommend this company to anyone looking at buying a car.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great service from Charlie initially and then from from Jake. Both really helpful, knowledgeable, clear communications and explanations. Smooth handover of part ex and new vehicle. I would definitely go to Stebbings in the future to look for a car based on this experience.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Stebbings The Professionals!

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle and a new finance agreement to meet my requirements. Total professional with his advice and time taken to make sure I was happy before going forward in the purchase of my new car. Very pleased, keep up the great work all. Well recommended for the complete package in changing your vehicle.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely smashing experience

Absolutely smashing experience! I bought my car with Tom Boyns and I honestly cannot complain about a single thing. The whole process was quick and easy yet still managed to be detailed. This is the first time ive ever bought a car and wouldn't go anywhere else. My highest praises to Tom!! Hes a little superstar

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Tom and Tom made my experience great…

Tom and Tom couldn’t have done enough for me in order to support me getting my car - they’re reliable and every car I’ve bought from them have been brilliant and no problems. They made everything so easy and for someone with ADHD that is so refreshing to feel genuinely looked after and always feel at ease when I shop at stebbings. Such good staff and friendly team. Tom and Tom - you’re the best!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Stebbings are always our first port of call for a new car. Trustworthy, good cars and great service. This time Charlie took us through our purchase - professional and friendly. Would recommend.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service at Stebbings over the…

Fantastic service at Stebbings over the last few days. Found my new car with the help of Tom Boyns. The Audi Q3 drives like a dream! Everything that I needed to know was explained and all went smoothly from leaving my car to collecting my new one. Super service. Big thank you to Tom and also to another Tom (apologies I didn't catch the surname) for helping with the finance side of things. THANK YOU :)

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Knowledgeable Staff

We have purchased vehicles from Stebbings on several occasions previously. The expected very high level of service received was more than delivered by Chris Martyn. From the moment we met him, he was courteous, knowledgeable about the vehicle we purchased and the products on offer to support our purchase. Chris was at pains to answer any questions that we had and took time to ensure that we understood all the instruments and controls on the car, he even replied to questions via email on his day off!
We will continue to make Stebbings our first option when we are looking for future vehicle purchases.
It is worth noting that Chris also makes a cracking cup of tea!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Mr Gary Robinson

Gret experience at Stebbings, Tom Boyns in sales was excellent in helping me with purchasing my choice of vehicle, vehicle was in excellent condition on collection big THANK YOU to Tom 👍🏾

2 January 2026
Unprompted review
Rated 5 out of 5 stars

New Vehicle Purchase

I recently bought a new vehicle from Stebbings, the whole process was very easy and relaxed. A special mention for Chris Martyn who dealt with everything, and went over and beyond our expectations.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Charlie was very professional…

Charlie was very professional throughout the sale process. All our questions were answered. The paperwork dealings were very smooth. I would recommend Stebbings.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Chris and Stebbings!

From first contact (via Autotrader advert) to driving our car home, Stebbings and Chris who we dealt with, were fantastic. We felt very safe in their hands. Chris ensured the car was thoroughly cleaned, valeted and had a successful service and MOT carried out before collection. Upon collection there was a strange noise when shutting passenger door, they couldn't have been more helpful and had it fixed in the workshop within 20minutes. I would thoroughly recommend them and we'd not hesitate to go back to them when we next are looking to buy a car. Thank you Chris!

27 December 2025
Unprompted review

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