Stebbings Reviews 

414
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, knowledgeable, and professional, making the car buying process easy and pleasant. Many people highlight the exceptional customer service, noting that advisors are patient, courteous, and go the extra mile to ensure satisfaction. The overall service is described as smooth, efficient, and stress-free, with a strong focus on clear communication and a no-pressure approach. However, some people mentioned experiencing difficulties with customer service responsiveness or the resolution of issues. These customers reported instances where their concerns were not adequately addressed, or where negotiation attempts were dismissed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and ease of the car... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the excellent... See more

User experience

People report positive experiences with the user experience, describing the car buying process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was s... See more

Rated 5 out of 5 stars

We recently bought a Corsa Electric from Stebbings after our beloved old Fiesta got written off by a Land Rover. The 120 mile round trip from Suffolk was well worth it. The car was in excellent cond... See more

Rated 5 out of 5 stars

From my initial phone call enquiring about a car for sale, to visiting Stebbings to discuss a deal. Thomas Boyns was the Sales Executive who guided me through the process of trading in my old vehicle... See more

Rated 5 out of 5 stars

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish. Charlie was honest, professional, and kept me updated throughout. The car was spot... See more


Company details

  1. Car dealer

Information provided by various external sources

All Stebbings' cars are personally selected for retail sale, rigorously checked and fully prepared in our state-of-the-art workshop and valeting bays before delivery to ensure customer’s complete satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(414)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff and very knowledgable.
Chris Martyn The salesman helped us with the purchase of our new car. He was very polite and answered all of our questions we had regarding the car.
Would definitely buy another car from here.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

We visited the showroom on Saturday 18th October to buy a car for one of our children. We found 2 cars we were interested in and asked for details of both. Initially, we spoke to Andrew re the cars and he was very helpful. We went away to look at other cars and when we returned Andrew was busy with other buyers so he asked one of his colleagues to help us further rather than keep us waiting. Chris was very helpful and informative, we were not pressurised in any way shape or form. He answered all of our questions and made the whole process of buying a car so much easier. We felt valued as customers and because they were busy we appreciated their care and respect so that we were not kept waiting.
We returned 9 days later to collect the car and was met by Chris as we walked through the door. He was professional, polite, extremely helpful and nothing was too much trouble.
Amy, in accounts, was also very helpful in the week between buying and collecting the car.
Great team effort.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service great quality

Had the pleasure of visiting stebbings to look for a new car. The level of customer service was phenomenal, Tom Boyns explained the process and was extremely professional and knowledgeable.

The offer stebbings gave for both my part exchange vehicles were higher than I expected which allowed me to the purchase a better quality car with very little fuss or issues.

An extremely simple process with a high level of vehicles in stock. Highly recommend

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Be VERY careful.

Contacted Stebbings Car Centre over the phone to arrive viewing of potential new to me car. The car is electric. Made them aware that I will be travelling from the other side of the Island(over 200miles), asking them for the car to be fully charged, just in case if I buy it and also I will pay for the charging anyways.
After the test drive decided to purchase this vehicle of them and what a surprise!
The car is charged in less than 30%!(85 miles of range).
When we came to the transaction they obviously wanted to sell some extras which increased the price of the car, so because I was buying the car for cash it exceeded my available founds by less than 10% of the car value. And what a surprise!
THEY DONT USE CREDIT CARDS!
Both, the sales person and the manager apologised, but they were unable to help me and we were left in confusion.
THERE'S NO I FORMATION ABOUT IT ON THEIR WEBSITE .
Both , the manager and the sales person were tending to cancel the sale due to late time (Friday 4pm) and were not helpful at all, looking at the watch frequently giving g me the sign they want me to go.
Horrendous.

24 October 2025
Unprompted review
Stebbings logo

Reply from Stebbings

Hi Hubert,

Thank you for your feedback,

I am sorry to hear your side of events that happened however with such a review I must stress our side of the events. You made the appointment on the Thursday and were unsure if you could make it on the Friday or the Saturday. The vehicle needed preparing for you to drive away on the day which we pushed through for you. This then didn’t give us the chance to charge the vehicle to 100% which was also never promised. We even offered to pay for a fast charge at the local charging point for you. We don’t accept credit cards and you made our sales executive aware you would be paying via bank transfer so the need to discuss a credit card didn’t come up until you collected the vehicle. I must add that you also swore at our members of staff in a very aggressive manor and we still agreed to continue with the purchase and help after this happened which I am sure you can appreciate we don’t expect or should have to tolerate. I am sorry we didn’t live up to your expectations but I feel on this occasion a negative review is rather un called for. Please feel free to contact myself on 01553 661661 or Benjamin@stebbings.co.uk if you wish to discuss this further.
Benjamin Titmarsh

Rated 5 out of 5 stars

Tesla Model 3

Bought my Tesla Model 3 Long Range from Charlie at Stebbings King’s Lynn — amazing experience from start to finish.
Charlie was honest, professional, and kept me updated throughout. The car was spotless, serviced, and perfectly prepared.
Highly recommend asking for Charlie — truly one of the best dealers I’ve met!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff , not pushy. Knowledgeable, caring and treated me, an older lady, with respect. Listened to what I wanted and I came away with a great car that is a dream to drive and meets all my needs. Better sales package than any other dealership for a similar vehicle. Highly recommend and after sales service brilliant

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with our Audi Q2..as…

Extremely pleased with our Audi Q2..as soon as I sat in it I knew it was for us...immaculate..such a great company to buy from..our Sales Exec Chris Martyn has been exceptional and very patient! Car presented well and Chris's attention to detail went over and above...well done Stebbings..

21 October 2025
Unprompted review
Rated 5 out of 5 stars

We will be back!

What a breeze. Stebbings made finding the right car easy, and Tom Boyns was on point the whole way. super approachable, genuinely helpful & very knowledgeable in his field. The whole process was smooth from start to finish, no hassle.

Tom explained options clearly and kept us in the loop, which built real confidence. The handover felt effortless, with a friendly vibe and great attention to detail.

If you’re after a straightforward, customer-friendly car-buying experience, Stebbings is a solid pick & ask for Tom!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Car purchase and pick up.

No pressure when looking at vehicles, sales only get involved when asked, Charlie was very professional, polite and helpful, any queries were responded to. Also again when picking up the car Charlie was excellent again, no qualms about using Stebbings cars again, (actually this was our 4th vehicle from this dealer)

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We don’t often write reviews but felt we had to for Stebbings; the staff here are amazing, especially Tom, who made the whole experience of buying our new car efficient, painless and like we mattered. A true gentleman and went the extra mile! Would highly recommend Stebbings when looking for a car. Thank you, Tom.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Brilliant service the last few days of sorting out my new vehicle from Andrew. Extremely helpful and very pleased with my new purchase!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had great customer service buying a used Kia Sportage from Stebbings. Andrew Ntege was an excellent salesperson and made the viewing and buying of the car seamless. I had never driven an automatic or larger car and when Andrew took me for a test drive he explained everything in layman terms. I was convinced to buy the car after the test drive. Thank you to Andrew and Stebbings.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was very good

The customer service was very good, all the team we dealt with made us feel welcome and advised us using their expertise.

Chris and Ben were very polite and dealt with our purchase and part exchanges professionally even though there was a fault with one of them. Nothing was too much trouble.

Over all we have had a great experience with stebbings from start to finish. Thank you Chris, Ben and Charlie!

6 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look